Request for 999 call conversation

Currently waiting for a response from London Ambulance Service NHS Trust, they should respond promptly and normally no later than (details).

Dear London Ambulance Service NHS Trust,

My father Tallat Sheikh aka Iqbal Sheikh is currently in Queen Elizabeth Hospital in the Critical Care Unit since 6th June 2019.
He has suffered a brain haemorrhage and is in a coma. Doctors cannot confirm the cause. What he has said is that if he suffered the brain haemorrhage the way it is he would have gone onto an instant coma.

But the info i have is that he was found near the front door in the corridor. Prior to that he called 101 and 999 from our landline number 02083167377.
My mother found him around 2.30pm and our landline shows the call to 999 and 101 around 52 minutes prior so it was made approximately 1.40pm

I need to know what was said in the call that led him to go to the front door. I need to know if he disclosed his symptoms and any other info that could assist the doctor in diagnosing a cause.
Please can i have access to that call under the FOI act.

Yours faithfully,

Sumeya Sheikh

FOI Admin, London Ambulance Service NHS Trust

Thank you for your request for information placed under the Freedom of
Information Act (2000). We will provide you with a substantive response in
due course. Freedom of Information Office London Ambulance Service NHS
Trust

PED (Patient Experiences), London Ambulance Service NHS Trust

Dear Sumeya

 

Thank you for your email. I apologise for the delay replying.

 

I have listened to the 999 call made by your father. I can confirm that
his 999 call was received at 13:42. He was obviously distressed and said
he was feeling dizzy. He then appeared to leave the telephone and the 999
call handler was calling out to your father to come back to the telephone.
As you are aware your mother subsequently called 999 for an ambulance at
14:31 and your father was subsequently conveyed to Queen Elizabeth
Hospital.

 

I am checking NHS 111 to understand their involvement but wanted to make
contact with you to provide you with the information I have so far. Please
let me know if you require a more detailed response and we can provide
this to you.

 

I do hope this initial information will be of help.

 

Kind regards,

 

David Sleep

Patient Experiences Officer

London Ambulance Service NHS Trust

Units 1&2 Datapoint Business Centre

6 South Crescent

London

E16 4TL

Tel 020 3069 0235

From: Sumeya sheikh [[1]mailto:[FOI #583438 email]]
Sent: 16 June 2019 19:34
To: FOI Admin <[2][London Ambulance Service NHS Trust request email]>
Subject: Freedom of Information request - Request for 999 call
conversation

 

Dear London Ambulance Service NHS Trust,

 

My father Tallat Sheikh aka Iqbal Sheikh is currently in Queen Elizabeth
Hospital in the Critical Care Unit since 6th June 2019.

He has suffered a brain haemorrhage and is in a coma. Doctors cannot
confirm the cause. What he has said is that if he suffered the brain
haemorrhage the way it is he would have gone onto an instant coma.

 

But the info i have is that he was found near the front door in the
corridor. Prior to that he called 101 and 999 from our landline number
02083167377.

My mother found him around 2.30pm and our landline shows the call to 999
and 101 around 52 minutes prior so it was made approximately 1.40pm

 

I need to know what was said in the call that led him to go to the front
door. I need to know if he disclosed his symptoms and any other info that
could assist the doctor in diagnosing a cause.

Please can i have access to that call under the FOI act.

 

Yours faithfully,

 

Sumeya Sheikh

 

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Dear PED (Patient Experiences),

Hello.

Have you managed to get any further update or response to the other call.
Is it possible to get a recording of the conversations.

I am wondering if my father made a call and you say he left the call distressed and the operator called out to him i thought with no response from him you would automatically send an ambulance ref his welfare yet one only went out 45 minutes later when my mother called how is that so. I beleive in the circumstances one should have gone out to him.Thank you

Yours sincerely,

Sumeya sheikh

PED (Patient Experiences), London Ambulance Service NHS Trust

Patient Experience Department
London Ambulance Service

020 3069 0240

Thank you for your email. This acknowledgement has been triggered
electronically and means that your email has been received by our Patient
Experiences team. We receive a large number of emails, letters and phone
calls every day but if you have made a complaint, we will further
acknowledge this in due course.  

 

You may contact the Patient Experience team on 020 3069 0240, Monday to
Friday 0930-1630. If the line is busy, please leave a message with your
name and contact number and we will contact you, usually within 24 hours
during the working week.

Thank you.

 

David Sleep, London Ambulance Service NHS Trust

Dear Mr Sheikh

Thank you for your email.

It order for us to offer you a full explanation we will manage your approach as a complaint. We will ask a Quality Assurance Manager to review the management of the 999 call by your father.

Just to make you aware it is not necessary to make a Freedom of Information request for this type of enquiry. We will manage under the NHS complaint process. Please see:
https://www.londonambulance.nhs.uk/talki...

Could we have your email address please for correspondence. Unfortunately the web site you have used to request this information shares all information they receive in the public domain.

We will get back to you in due course with a full response.

Kind regards,

David Sleep
Patient Experiences Officer
London Ambulance Service NHS Trust
Units 1&2 Datapoint Business Centre
6 South Crescent
London
E16 4TL
Tel 020 3069 0235

From: Sumeya sheikh [mailto:[FOI #583438 email]]
Sent: 02 July 2019 07:39
To: PED (Patient Experiences) <[email address]>
Subject: RE: Freedom of Information request - Request for 999 call conversation

Dear PED (Patient Experiences),

Hello.

Have you managed to get any further update or response to the other call.
Is it possible to get a recording of the conversations.

I am wondering if my father made a call and you say he left the call distressed and the operator called out to him i thought with no response from him you would automatically send an ambulance ref his welfare yet one only went out 45 minutes later when my mother called how is that so. I beleive in the circumstances one should have gone out to him.Thank you

Yours sincerely,

Sumeya sheikh

show quoted sections

Dear David Sleep,

thank you for the response. my email address is [email address]. thank you.

Yours sincerely,

Sumeya sheikh

Dear David Sleep,

My email address is [email address]
I had sent it to you a few days ago as well. Maybe not received via this forum

Yours sincerely,

Sumeya sheikh

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