Replacement of Water Supply Pipes between Westby Reservoir and Lytham St Anne's, Lancashire.

peter k. roberts made this Environmental Information Regulations request to United Utilities Water PLC
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

peter k. roberts

Dear United Utilities Water PLC,

Please could you explain why the old cast iron drinking water supply pipes between Westby Reservoir and the towns of Lytham and St Anne's are
being replaced with new blue plastic pipes?

Also whether this action was scheduled it has been caused by the siesmic activity occuring during the last few years?

Yours faithfully,

peter k. roberts.

Environmental Information’s Regulations Response, United Utilities Water PLC

Thank you for your email on Mon Jul 15 2019 13:35:17 regarding your
Environmental Information’s Regulations (EIR) enquiry, please take this
email as confirmation that your query has been received and will be dealt
with accordingly.

We will aim to reply to you as soon as possible and no later than 20
working days.

Thank you,
Environmental Information’s Regulations (EIR) Team.

This is an automated response, please do not reply to this message.

EMGateway3.uuplc.co.uk made the following annotations

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peter k. roberts left an annotation ()

Acknowledgement received.

Thank you.

Dear United Utilities Water PLC,

May I remind you that this Freedom of Information Request was submitted to you and acknowledged by yourselves some 8 weeks ago.

I would be grateful therefore if you could look into my request and provide a meaningful reply forthwith.

Yours faithfully,

peter k. roberts.

Environmental Information’s Regulations Response, United Utilities Water PLC

Thank you for your email on Thu Sep 12 2019 09:50:51 regarding your
Environmental Information’s Regulations (EIR) enquiry, please take this
email as confirmation that your query has been received and will be dealt
with accordingly.

We will aim to reply to you as soon as possible and no later than 20
working days.

Thank you,
Environmental Information’s Regulations (EIR) Team.

This is an automated response, please do not reply to this message.

EMGateway3.uuplc.co.uk made the following annotations

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peter k. roberts left an annotation ()

Acknowledgement of my chase up contact received.

Amending a typo in original request!

Dear Environmental Information’s Regulations Response,

Please substitute the 'or' for the word 'it' in the second paragraph so as to ask a question.

Yours sincerely,

peter k. roberts.

Dear Environmental Information’s Regulations Response,

My request is now seriously overdue.

You really should have responded by now.

The lack of a worthwhile response makes it look as if you're hiding something.

Please therefore abide by your disclosure obligations as soon as possible or I will have to raise a complaint about your non-compliance.

Yours sincerely,

peter k. roberts

Dear United Utilities Water PLC,

Please pass this on to the person who conducts Freedom of Information reviews.

Firstly may I wish all at United Utilities a safe and efficient 2020.

I am writing to request an internal review of United Utilities Water PLC's handling of my FOI request 'Replacement of Water Supply Pipes between Westby Reservoir and Lytham St Anne's, Lancashire.'.

My complaint is simply that, without giving a reason, you have completely failed to answer my very simple enquiry, first lodged on the 15th July, 2019!

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours,

peter k. roberts.

Environmental Information’s Regulations Response, United Utilities Water PLC

Thank you for your email on Thu Dec 26 2019 10:50:07 regarding your
Environmental Information’s Regulations (EIR) enquiry, please take this
email as confirmation that your query has been received and will be dealt
with accordingly.

We will aim to reply to you as soon as possible and no later than 20
working days.

Thank you,
Environmental Information’s Regulations (EIR) Team.

This is an automated response, please do not reply to this message.

EMGateway3.uuplc.co.uk made the following annotations

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peter k. roberts left an annotation ()

Acknowledgement received.

Wood, David (Legal), United Utilities Water PLC

1 Attachment

Dear Mr Roberts

 

Re: Internal review of your request for information

 

I write further to your request for information, and am sorry that you
have had cause to write to us about this.

 

Whilst Mr Hannon is currently away, in order that we can respond as soon
as possible, please note my reply to the following query:

 

Please could you explain why the old cast iron drinking water supply pipes
between Westby Reservoir and the towns of Lytham and St Anne's are  being
replaced with new blue plastic pipes?

 

Also whether this action was scheduled it has been caused by the siesmic
activity occuring during the last few years?

 

I can confirm that the replacement of the Lytham pipes was for water
quality reasons and was required as part of a legal undertaking issued to
us by the Drinking Water Inspectorate (DWI). Details of this can be found
on the DWI’s website here

 

[1]http://dwi.gov.uk/stakeholders/improveme...

 

As will be noted, this was not connected to any siesmic activity in any
way.

 

I hope that this clarifies why the pipes were replaced and meets this
request for information. However should you have any further queries,
please do not hesitate to direct them to [2][United Utilities request email].

 

As part of my internal review I am obliged to make a finding that United
Utilities did not respond in accordance with the timescales presribed by
the Environmental Information Regulations 2004.

 

As this e-mail is by way of our final response to your query and request
for an internal review, please also note the following further right:

 

Should you wish to have my decision reconsidered, I am obliged to advise
that you have a right to refer this matter to:

 

Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number.

Finally I would be grateful if you could please acknowledge receipt of
this e-mail.

 

Yours sincerely

David Wood

 

David Wood
Senior Regulatory Solicitor

T: 01925 731354

unitedutilities.com

 

 

EMGateway3.uuplc.co.uk made the following annotations

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References

Visible links
1. http://dwi.gov.uk/stakeholders/improveme...
2. mailto:[United Utilities request email]

Dear Wood, David (Legal),

Many thanks for your clear response to my concerns.

I accept the explanations given having been one of the Fylde residents caught up in the Cryptosporidium issue and having seen the quality of the original drinking water pipes when exposed.

I am however still very disturbed by the difficulty and delay I encountered getting a straightforward reply to my questions

Yours sincerely,

peter k. roberts.

Wood, David (Legal), United Utilities Water PLC

Dear Mr Roberts

Thank you for your further e-mail.

I have looked into this matter. As a Legal department managing requests for environmental information, we need to liaise with other parts of United Utilities to retrieve information and understand why actions were taken, in this case pipe replacement, and this sometimes takes some time

That said, I agree that this should have been responded to much sooner, and apologise for the delay in our response.

Yours sincerely

David Wood
Senior Regulatory Solicitor
T: 01925 731354
unitedutilities.com

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