Replacement Bus Shelters and Countdown Information Boards

The request was successful.

Dear Transport for London,
I have 7 short questions:
1) How much does it cost to replace a bus shelter?
2) How many shelters have been replaced in the last 2 years?
3) How many shelters are planned to be replaced:
in 2021
in 2022
in 2023
in 2024 and subsequent years?
4) Will any of the replacement shelters have Countdown information boards (CIBs)?
5) What are the reasons for not installing CIBs in some new shelters, and will any new shelters be fitted with CIBs?
6) What are the sources of finance for replacement bus shelters?
7) Do you have an estimate of the proportion of your bus passengers who do not have access to a mobile phone app giving bus time information?

I look forward to information about this important matter.

Yours faithfully,
Ian Blore
Greenwich

FOI, Transport for London

Dear Mr Blore

 

TfL Ref: 1928-2122

 

Thank you for your request received by Transport for London (TfL) on 24
November 2021 asking for information about replacement bus shelters and
Countdown Information Boards.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 22 December 2021. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

1 Attachment

 

 

 

Dear Mr Blore

 

TfL Ref: 1928-2122

 

Thank you for your request received by Transport for London (TfL) on 24
November 2021 asking for information about replacement bus shelters and
Countdown Information Boards.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold some of the information you require. Your questions
and our replies are as follows:

 

 

 1. How much does it cost to replace a bus shelter?

The cost depends on the type and the size of the shelter and is on average
around £7,000 including electrical connection, which is around £2,000.

 

 2. How many shelters have been replaced in the last 2 years?

 

Using our reporting system which contains Bus shelter data, the below
information has been extracted for the last 2 financial years.

 

Financial Year Number of Shelters
19/20 284
20/21 435

 

3) How many shelters are planned to be replaced:
     in 2021
     in 2022
     in 2023
     in 2024 and subsequent years?

 

Asset renewals are prioritised on a risk-based basis. This is largely
budget dependant and the financial planning process is at present under
review, which is to be completed shortly for the next financial year. The
number of bus shelters for renewal is dependent on the network risk of
specific assets against the rest of the TfL estate. Each shelter is
assessed against a condition criteria. This ensures that the allocated
budget is spent in the most responsible manner. There can also be external
requests for a new shelter for which this is funded by a third party.

 

4) Will any of the replacement shelters have Countdown information boards
(CIBs)?

If a shelter previously had a Countdown sign, the sign will be reinstalled
once the shelter replacement works has fully completed, unless the new
shelter that is installed is incompatible with Countdown.

 

5) What are the reasons for not installing CIBs in some new shelters, and
will any new shelters be fitted with CIBs?

Transport for London (TfL) provides real time bus arrival information for
Londoners through a number of channels and its research shows that most
Londoners have access to internet enabled devices such as smartphones,
which can be used to get this information. As a result, since the
implementation of 2,500 Countdown signs in shelters in 2011/12, additional
Countdown Information Boards have not been prioritised in the TfL budget.
However, TfL recognises that at-stop real-time bus arrival information
continues to be highly valued by customers, and is exploring various
options for providing it, including trials of new technology and sign
types.

 

Regarding whether any new shelters will be fitted with Countdown signs,
providing the stop is suitable, local boroughs have the opportunity to
purchase additional signs for both existing or new shelters, using for
example secured Section 106 funding or alternative private purchase
funding streams.

 

6) What are the sources of finance for replacement bus shelters?

 

The sources of finance for renewing bus shelters are obtained from the set
budget allocated to the Asset capital programme. This focuses on assets
which are considered to have reached the end of their life or pose a risk
element.

There can be ad-hoc requests which are both received internally or
externally. i.e. there may be a specific project that is ongoing in
another department of TfL or alternatively this may stem from external
sources i.e. a new development.

 

7) Do you have an estimate of the proportion of your bus passengers who do
not have access to a mobile phone app giving bus time information?

 

We don’t have any specific figures on those who have (or do not have)
access to the TfL app, but pre-Covid, the TfL Customer Satisfaction
Surveys were picking up the percentage of bus journeys using web/app and
SMS for live arrival information; pre-Covid this was 30 per cent of all
passenger journeys.

 

In terms of smartphone ownership, we use Ofcom survey data which indicates
those with access to apps in general. In 2018, 74% of the population had a
smartphone (this ranges from 95% for 16-24 year olds to 20% for those over
75).

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

From: FOI
Sent: 29 November 2021 14:24
To: 'Ian Blore' <[1][FOI #810332 email]>
Subject: RE: new foi ref 1928-2122 CRM:0138402

 

Dear Mr Blore

 

TfL Ref: 1928-2122

 

Thank you for your request received by Transport for London (TfL) on 24
November 2021 asking for information about replacement bus shelters and
Countdown Information Boards.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 22 December 2021. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[2]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[3]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI, for Sara Thomas (TfL)
Thank you for your answers thant are exemplary and totally clear.
I am especially interested that Boroughs may use s106 monies to add Countdown signs were appropriate.
I have no further questions and welcome the new Coundown signs I've seen since making this FoI request.

Yours sincerely,

Ian Blore