Dear British Broadcasting Corporation,

Through personal experience and those of others, it is rather clear that a tried a trusted technique of BBC Complaints/ECU when all other measures to impede legitimate concerns being voiced or adequately explained is to finally concede, and suggest that the complaint matter has been noted and shared with staff to avoid repetition before closing out.

Only to see it repeated, often involving the same staff, shows, guests and/or issues.

Please provide details of:

1) How many times this has happened

2) How it is logged

3) What tangible penalties exist

4) Why, if created, they appear to be ineffective.

Yours faithfully,

Peter Martin

FOI Enquiries, British Broadcasting Corporation

1 Attachment

 

Dear Peter Martin

 

Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email. Your request was received
on 06/02/2018.  We will deal with your request as promptly as possible,
and at the latest within 20 working days. If you have any queries about
your request, please contact us at the address below.

 

The reference number for your request is RFI20180218.

 

Kind regards,

 

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

                                                                                              

[1]www.bbc.co.uk/foi

Email: [2][BBC request email]

 

Tel: 020 8008 2882

[3]cid:image001.gif@01D34679.13105160

 

 

 

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Martin

                                            

Please find attached the response to your request for information,
reference RFI20180218.

 

Yours sincerely

 

BBC Information Policy and Compliance

Room BC2 A4

Broadcast Centre

White City

London

W12 7TS

UK

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

 

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

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References

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1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]
4. http://www.bbc.co.uk/

Dear FOI Enquiries,

Thank you for your reply.

"Under section 1(1) of the Act, I can confirm that the BBC does not hold this information."

There can be no question BBC Complaints/ECU, when conceding, confirm that the complaint matter has
been noted and shared with staff to avoid repetition before closing out.

In which case, it seems unlikely that number of times this has happened is information not held by the BBC. Otherwise how does it get circulated and referred to to prevent duplication or repetition?

The other questions remain unanswered, with is not the same as not being held.

2) How it is logged
3) What tangible penalties exist
4) Why, if created, they appear to be ineffective.

It would appear I need to pursue this further and hence request an internal review.

Yours sincerely,

Peter Martin

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Martin

 

Please find attached the BBC’s response to your internal review request
(IR2018028).

 

Best wishes

 

BBC Information Rights

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

Website: [1]www.bbc.co.uk/foi

Email: [2][BBC request email]

 

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]

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