Repairs policy for tenants in rent arrears

E Farrell made this Freedom of Information request to Northern Ireland Housing Executive This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

E Farrell
Delivered

Dear Northern Ireland Housing Executive,

I would be very grateful if you could provide details of your repairs policies.

Can you please explain how these policies change dependent on an occupiers' status (e.g. in rent arrears, use and occupation, tolerated trespasser etc).

In particular, can you advise whether tenants in rent arrears are still entitled to have routine, urgent and emergency repairs carried out within the timeframes stipulated on your website?

Yours faithfully,

E Farrell

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NIHE FOI, Northern Ireland Housing Executive

Thank you for your email.  I will be off until Thursday 3rd September and
will deal with your email on my return.

 

Thanks

 

Karen

 

 

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Torney, Annabel, Northern Ireland Housing Executive

1 Attachment

Good Afternoon,

 

Please find attached acknowledgement of your recent Freedom of Information
request.

 

Apologies for delay in issue of this.

 

Kind regards,

Annabel

 

 

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Torney, Annabel, Northern Ireland Housing Executive

Good Afternoon,

 

Please accept our apologise for the delay in the issue of the response to
your Freedom of Information request.

 

We hope to have this with you next week.

 

Kind regards,

Annabel

 

From: Torney, Annabel
Sent: 24 September 2020 12:55
To: '[FOI #689073 email]'
Subject: FOI

 

Good Afternoon,

 

Please find attached acknowledgement of your recent Freedom of Information
request.

 

Apologies for delay in issue of this.

 

Kind regards,

Annabel

 

 

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E Farrell
Delivered

Dear Torney, Annabel,

Thank you Annabel. I understand that the current situation has impacted on the timing of your response. I wasn't sure if my original request was clear, so wanted to clarify that I am asking for any NIHE repairs policies and manuals and for details of any differing treatment for tenants who are in arrears, (unless this information is already clearly signposted in the manuals).

Yours sincerely,

E Farrell

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Torney, Annabel, Northern Ireland Housing Executive

 

I am currently on leave and will return on Tuesday 13th October.

 

I will respond to your query on my return.

 

If the matter is urgent please contact Louise Millar, Customer Excellence
Manager via email [email address] or phone 028 9598 2274.

 

Kind regards,

Annabel

 

 

 

 

 

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Torney, Annabel, Northern Ireland Housing Executive

1 Attachment

Good Afternoon,

 

Please see attached response to your recent Freedom of Information
request.

 

Apologies for delay in issue of same.

 

Kind regards,

Annabel

 

 

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