Dear Mr Morris,

Thank you for your Freedom of Information Request to the council. In order
to log FOI Requests we require a full contact name to log them under. For
us to be able to proceed with this request, please reply with your full
name.

Kind regards,

Access to Information Administrator

Information Governance Team

Resources

3^rd Floor, 7 Newington Barrow Way

Islington

N7 7EP

[1]www.islington.gov.uk

From: Mr D. Morris [mailto:[FOI #606662 email]]
Sent: 23 September 2019 10:51
To: FOIA <[email address]>
Subject: Freedom of Information request - Repairs and maintenance
statistics for social housing

Dear Islington Borough Council,
I am researching how London boroughs organise and deliver repairs and
maintenance services to their social housing stock. To assist in this
research I would be very grateful if you could provide the information
requested below:

1. How many properties are owned (tenanted and leasehold) by your local
authority in your borough (please provide the ‘as at’ date for this
figure)?

2. How much did your borough spend on responsive repairs and maintenance
(including on the blocks and estates they are situated in) to the
properties in Q1 above – for the financial years 2018/19; 2017/18;
2016/17?

3. What ‘commercial model’ does your borough use to deliver its responsive
repairs and maintenance:

a. A fixed price contract?
b. A ‘price per property’ contract? (if yes, could you provide the price
per property?)
c. A priced/discounted ‘schedule of rates’ for works required?

4. How do residents report their repairs & maintenance requests:

a. To an ‘in house’ (i.e. council) customer service centre? (if yes, could
you provide the annual budget for operating the customer service centre?)
b. To a repairs and maintenance contractor’s customer service centre?
c. Another arrangement (please describe briefly)?

Yours faithfully,

Mr D. Morris

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show quoted sections

Dear Mr Morris,

Thank you for your Freedom of Information Act request, received on
30/09/2019.  Your request has been processed, and your unique reference
number is FOI 497912. Please make note of this reference number should you
need to contact us about your request.

Our team will send your request to the appropriate service area within
Islington Council, and an officer from that team will respond directly to
your request.

If you have any questions, please contact us by email at
[1][Islington Borough Council request email]

Regards,

Access to Information Administrator

Information Governance Team

Resources

3^rd Floor, 7 Newington Barrow Way

Islington

N7 7EP

[2]www.islington.gov.uk

The information you have provided as part of your request for information
will be used for the purposes of your Freedom of Information Act request.
All data is held securely and will be processed in accordance with the
Data Protection Act 2018 and the General Data Protection Regulation. In
order to satisfy your request, we will share your name and contact details
and your request with other services in the council so that a response can
be made to you. If matters are escalated, by you, to the Information
Commissioner’s Office (ICO) to investigate we may need to share some
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Dear David,

Thank you for your information request (497912), which we received on 30
September, 2019.

Please find your response attached.

If you have any further questions, please do not hesitate to contact me.

Best wishes,

Anna Turvey

Compliance Manager

Islington Council

222 Upper Street │London N1 1XR

Tel: 020 7527 8292

[1]http://www.islington.gov.uk

Follow us on Twitter@IslingtonBC and @IslingtonLife

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