Repairs and maintenance statistics for social housing

Mr D. Morris made this Freedom of Information request to Haringey Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Haringey Borough Council,
I am researching how London boroughs organise and deliver repairs and maintenance services to their social housing stock. To assist in this research I would be very grateful if you could provide the information requested below:

1. How many properties are owned (tenanted and leasehold) by your local authority in your borough (please provide the ‘as at’ date for this figure)?

2. How much did your borough spend on responsive repairs and maintenance (including on the blocks and estates they are situated in) to the properties in Q1 above – for the financial years 2018/19; 2017/18; 2016/17?

3. What ‘commercial model’ does your borough use to deliver its responsive repairs and maintenance:

a. A fixed price contract?
b. A ‘price per property’ contract? (if yes, could you provide the price per property?)
c. A priced/discounted ‘schedule of rates’ for works required?

4. How do residents report their repairs & maintenance requests:

a. To an ‘in house’ (i.e. council) customer service centre? (if yes, could you provide the annual budget for operating the customer service centre?)
b. To a repairs and maintenance contractor’s customer service centre?
c. Another arrangement (please describe briefly)?

Yours faithfully,

Mr D. Morris

Somasundram Darren,

Dear Mr Morris

 

Freedom of Information / Environmental Information Regulations Request:
Reference LBH/9150219

 

I acknowledge your request for information received on 19 September 2019.

This information request will be dealt with in accordance with the Freedom
of Information Act 2000 and we will send the response by 17 October 2019.

 

 

Yours sincerely,

 

 

Darren Somasundram I Feedback Officer

Homes for Haringey

4th Floor I 48 Station Road I  London I N22 7TY 

Tel: 0208 489 1941

E: [1][email address]

 

 

 

From: Mr D. Morris <[2][FOI #604748 email]>

Sent: 18 September 2019 14:11

To: FOI <[3][email address]>

Subject: Freedom of Information request - Repairs and maintenance
statistics for social housing

 

Dear Haringey Borough Council,

I am researching how London boroughs organise and deliver repairs and
maintenance services to their social housing stock.  To assist in this
research I would be very grateful if you could provide the information
requested below:

 

1.            How many properties are owned (tenanted and leasehold) by
your local authority in your borough (please provide the ‘as at’ date for
this figure)?

 

2.            How much did your borough spend on responsive repairs and
maintenance (including on the blocks and estates they are situated in) to
the properties in Q1 above – for the financial years 2018/19; 2017/18;
2016/17?

 

3.            What ‘commercial model’ does your borough use to deliver its
responsive repairs and maintenance:

 

a.            A fixed price contract?

b.            A ‘price per property’ contract? (if yes, could you provide
the price per property?)

c.             A priced/discounted ‘schedule of rates’ for works required?

 

4.            How do residents report their repairs & maintenance
requests:

 

a.            To an ‘in house’ (i.e. council) customer service centre? (if
yes, could you provide the annual budget for operating the customer
service centre?)

b.            To a repairs and maintenance contractor’s customer service
centre?

c.             Another arrangement (please describe briefly)?

 

Yours faithfully,

 

Mr D. Morris

 

show quoted sections

ComplaintsHFH,

Dear Mr Morris,

 

LBH/9150219

Freedom of Information Act Request

 

Thank you for your email dated 19 September 2019

 

1.             How many properties are owned (tenanted and leasehold) by
your local authority in your borough (please provide the ‘as at’ date for
this figure)?  

 

As of 01 April 2019 the total stock managed by HfH was 20,224 and is
broken down into the two points.

 

o Tenants – 15,301
o Leasehold – 4,923

 

 

2.          How much did your borough spend on responsive repairs and
maintenance (including on the blocks and estates they are situated in) to
the properties in Q1 above – for the financial years 2018/19; 2017/18;
2016/17?

 

Total Total Total
  16-17 17-18 18-19
 £     £     £   
 Values 7,795,538 6,720,564 8,811,659

 

 

3.            What ‘commercial model’ does your borough use to deliver its
responsive repairs and maintenance:

 

a.            A fixed price contract? N/A

b.            A ‘price per property’ contract? (if yes, could you provide
the price per property?) N/A

c.             A priced/discounted ‘schedule of rates’ for works required?
Homes For Haringey  use A priced/discounted ‘schedule of rates’ for works
required.

 

4.            How do residents report their repairs & maintenance
requests:

 

a.            To an ‘in house’ (i.e. council) customer service centre?
 Repairs are reported through Haringey Council customer contact centre.
(if yes, could you provide the annual budget for operating the customer
service centre?) The annual budget for the Customer Services Service Level
Agreement is £1,163,624.  Please note that they may also provide
non-repairs services, this is inclusive of the amount given between
repairs/non-repairs services.

b.            To a repairs and maintenance contractor’s customer service
centre? N/A

c.             Another arrangement (please describe briefly)? N/A

 

 

If you have any queries please do not hesitate to contact me on 020 8489
2872 or email at [1][email address]

 

If you are unhappy with how we have dealt with your request and wish to
make a complaint, please contact the Feedback and Information Governance
Team as below. (Please note you should do this within two months of
receiving this response.)   

 

Feedback and Information Governance Team

5^th floor,

Alex House,

10 Station Road,

N22 7TR

Email: [2][email address]

Phone: 0208 489 1988

 

You may also complain to the Information Commissioner's office, which may
be able to help you.  However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral. 

 

You can contact the Commissioner at:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone help line:    0303 123 1113

Fax:  01625 545510

Website:     [3]www.ico.gov.uk

 

 

Yours sincerely,

 

Denica Benfield I Feedback Officer

Homes for Haringey

4^th Floor | 48 Station Road | London | N22 7TY

Customer Services: 0208 489 5611

Direct Number: 020 8489 2872

E: [4][email address]

 

 

From: Somasundram Darren <[email address]>
Sent: 19 September 2019 13:49
To: '[FOI #604748 email]'
<[FOI #604748 email]>
Cc: FeedbackHFH <[email address]>
Subject: LBH/9150219, Freedom Of Information Request Acknowledgement

 

Dear Mr Morris

 

Freedom of Information / Environmental Information Regulations Request:
Reference LBH/9150219

 

I acknowledge your request for information received on 19 September 2019.

This information request will be dealt with in accordance with the Freedom
of Information Act 2000 and we will send the response by 17 October 2019.

 

 

Yours sincerely,

 

 

Darren Somasundram I Feedback Officer

Homes for Haringey

4th Floor I 48 Station Road I  London I N22 7TY 

Tel: 0208 489 1941

E: [5][email address]

 

 

 

From: Mr D. Morris <[6][FOI #604748 email]>

Sent: 18 September 2019 14:11

To: FOI <[7][email address]>

Subject: Freedom of Information request - Repairs and maintenance
statistics for social housing

 

Dear Haringey Borough Council,

I am researching how London boroughs organise and deliver repairs and
maintenance services to their social housing stock.  To assist in this
research I would be very grateful if you could provide the information
requested below:

 

1.            How many properties are owned (tenanted and leasehold) by
your local authority in your borough (please provide the ‘as at’ date for
this figure)?

 

2.            How much did your borough spend on responsive repairs and
maintenance (including on the blocks and estates they are situated in) to
the properties in Q1 above – for the financial years 2018/19; 2017/18;
2016/17?

 

3.            What ‘commercial model’ does your borough use to deliver its
responsive repairs and maintenance:

 

a.            A fixed price contract?

b.            A ‘price per property’ contract? (if yes, could you provide
the price per property?)

c.             A priced/discounted ‘schedule of rates’ for works required?

 

4.            How do residents report their repairs & maintenance
requests:

 

a.            To an ‘in house’ (i.e. council) customer service centre? (if
yes, could you provide the annual budget for operating the customer
service centre?)

b.            To a repairs and maintenance contractor’s customer service
centre?

c.             Another arrangement (please describe briefly)?

 

Yours faithfully,

 

Mr D. Morris

 

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