Rent payment credit/debit card transactions

Kevin Bird made this Freedom of Information request to Leicester City Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Sir or Madam,

1. Could you please supply information to the total amount of monies that was paid in rents by telephone using a credit or debit card and credited to the wrong rent accounts for years 2006/2007 /2008?

2. What access to your customers rent accounts does your rent collection department have before issuing a seeking possession notice?

3. Please supply the Name, address and contact details of the holding house that Leicester city council use for on-line and telephone rent payment transactions.

Yours faithfully,

K Bird

Julie Turner, Leicester City Council

Dear Kevin Bird

I confirm that your request for information was received on 24/02/09. Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days from the first working day following the date of receipt, which is 24/03/09, as defined by the Freedom of Information Act 2000. Information is usually provided in paper copy form. If you require alternative formats, e.g. language, audio, large print, etc. then please let me know.

For your information, the Act defines a number of exemptions that may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information specifically covered by the exemption will not be released, but any other information held that is relevant to your request will be released.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.

A fee maybe payable for this information. You will be informed if a fee is payable and, in this event, the fee must be paid before the information is processed and released. The 20 working day time limit for responses will be suspended until receipt of the payment. Please be aware that if payment is not received within 3 calendar months of the date of this letter, your request will be closed and you will have to re-apply for the information should you still want it.

If you have any queries or concerns then please contact:
Julie Turner
Adults & Housing
Leicester City Council
New Walk Centre
Welford Place
e-mail: hsng.[Leicester City Council request email]
Telephone: 0116 252 6845

Further information is also available from the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Telephone: 01625 545 700

Yours sincerely

Julie Turner
Strategy & Performance Officer, Adults & Housing, Leicester City Council
Tel: 0116 252 6845
New Walk Centre B5, Welford Place, Leicester, LE1 6ZG

Sara-Jane Owens, Leicester City Council

1 Attachment

Dear Sir

Please find attached a response to your request for information.

Yours sincerely
Sara Jane Owens