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Remittance Error in Horizon 2019

We're waiting for Tim McCormack to read a recent response and update the status.

Dear Post Office Limited,

In June 2019 an error in your systems was 'discovered' by your executive team that resulted in remittances not being scanned in properly to some branches and led to these branches having substantial gains in their accounts. This error was 'fixed' by Fujitsu in July 2019. As this error was 'discovered' during the Horizon Trial it is my understanding that POL provided the GLO claimants legal team with a briefing note on the error as it had not been previously disclosed.

Could you please provide me with a copy of this briefing note or any such correspondence from POL to the GLO Claimants with regard to this error in the Remittance System.

Could you please provide me with a copy of any briefing note or any such correspondence from POL to the GLO Court with regard to this error in the Remittance System.

Please provide me with the total number of branches this error affected.

Please provide me with the total amount of cash that POL recovered from affected branches by way of transaction corrections as a result of this computer error.

Yours faithfully,

Tim McCormack

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/00602

Dear Tim McCormack,

Thank you for your request for information which was received on 13th
April. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 13th May.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

Dear [email address],

I appreciate that you are dealing with a large number of requests but this is long overdue and requires a response as soon as possible.

Yours sincerely,

Tim McCormack

information.rights, Post Office Limited

Dear Tim McCormack,

Thank you for your understanding.

We can assure you we are working on request and aim to have this sent out to you before the end of next week at the latest.

Kind regards
Information Rights Team

Data Protection and Information Rights Team
100 Wood Street
London
EC2V 7ER

[Post Office request email]

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Dear information.rights,

You said you might respond by the end of last week.

Still waiting.

Yours sincerely,

Tim McCormack

Dear information.rights,

I formally request an internal review on why the response to this FOI request has been delayed far beyond the time limits set by the FOI Act.

Yours sincerely,

Tim McCormack

information.rights, Post Office Limited

Dear Tim McCormack,

Please accept our sincere apologises for the delay in responding to your request.

We can assure you that we are working on your request. Unfortunately, it is taking us longer than normal to respond to request due to the high value of request.

We are aiming to get your response out to you as soon as possible.

Kind regards
Information Rights Team

Data Protection and Information Rights Team
100 Wood Street
London
EC2V 7ER

[Post Office request email]

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We don't know whether the most recent response to this request contains information or not – if you are Tim McCormack please sign in and let everyone know.