Reliability of the TV Licensing Website

The request was successful.

Dear British Broadcasting Corporation,

I am making this request under the terms of the Freedom of Information Act 2000.

As the BBC is aware the reliability of the TV Licensing website is a bit of a joke.

Please provide the following information:

1. The dates and approximate times that the TV Licensing website has experienced unplanned outages. I require this information since 1st January 2013.

2. A brief description of the circumstances of each unplanned outage disclosed in response to point 1 above (e.g. what was the cause and duration of each outage?)

3. The number of failed licence fee transactions, attributable to website errors, that have taken place via the TV Licensing website. I require this information as a monthly breakdown since 1st January 2013. If it is not possible to provide monthly figures, then I will begrudgingly settle for yearly figures instead.

I look forward to your response.

Yours faithfully,

Peter Jones
Lead author of the TV Licensing Blog
http://tv-licensing.blogspot.co.uk

FOI Enquiries, British Broadcasting Corporation

Dear Mr Jones,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 1 February 2015. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20150185.

Kind regards

The Information Policy & Compliance Team

BBC Freedom of Information
BC2 B6, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

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FOI Enquiries, British Broadcasting Corporation

Dear Mr Jones,

I am writing to apologise that we are not currently in a position to respond to your request for information, reference number RFI20150185, which was due to be sent to you today. 

Unfortunately we are not yet able to give an exact date for you to expect the reply.  However, I can assure you that we are making every effort to respond to your request as promptly as possible, and certainly by the end of next week. 

Please accept my apologies once again for the delay and any inconvenience it may cause you.

Yours Sincerely,

BBC Information Policy and Compliance

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Jones,  

 

Please find attached the response to your request for information,
reference RFI20150185. We apologise for the delay in issuing this response
to you and we accept that we have failed to meet the statutory 20-day
deadline on this occasion; we would also like to apologise for any
inconvenience caused by the delay.

 

 

Yours sincerely,

The Information Policy and Complaince Team

 

BBC Information Policy and Compliance

BCA4, Broadcast Centre

201 Wood Lane

London W12 7TP, UK

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

Tel: 020 8008 2882

Fax: 020 8008 2398

 

 

 

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]

Dear FOI Enquiries,

Please conduct an internal review into the BBC's handling of my request for information, RFI20150185.

The reason for my request is as follows: I believe the BBC has failed to make a complete and accurate disclosure of the information requested.

My own records indicate that there was an unplanned outage of the TV Licensing website on 27th January 2015 (or thereabouts) that the BBC has failed to disclose. This seems to be reinforced by the following conversation involving the TV Licensing official Twitter account: https://twitter.com/tinyterrapin/status/...

Given that the BBC has twice disclosed incorrect information to me, I'd suggest you'd check the veracity of this most recent disclosure too.

Yours sincerely,

Peter Jones

FOI Enquiries, British Broadcasting Corporation

Dear Mr Jones,

We have received your request for an internal review relating to our response giving information under the Freedom of Information Act 2000 to your recent query RFI20150185.

Your request for an internal review was received on [07/03/2015]. We shall deal with the review as promptly as possible and, at the latest, within 20 working days. If you have any queries please contact us at the address below.

The reference number for your internal review is IR2015026.

BBC Information Policy and Compliance
BC2 B6, Broadcast Centre
201 Wood Lane
London, W12 7TP

Website: www.bbc.co.uk/foi/
Email: [BBC request email]

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FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Mr Jones

Please see the attached internal review.

Yours sincerely

BBC Information Policy and Compliance
BC2 B6, Broadcast Centre
201 Wood Lane
London, W12 7TP

Website: www.bbc.co.uk/foi/
Email: [BBC request email]

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