Regulation of hospitals and NHS Boards in Scotland.

The request was successful.

Dear Scottish Government Health and Social Care Directorates,

I shall be grateful if you will provide information as follows:

1) What body, or bodies, exist to oversee medical standards and quality of administrative work in both hospitals and NHS Boards in Scotland?

2) In the event of a person finding medical standards of serious concern and a poor administrative quality of work in an NHS Board, plus hospital run by that Board, to whom should they contact with a view to having these investigated?

3) An NHS Board states they do not investigate all complaints submitted to them. They decide which one they will look at and ignore the rest. The figures of complaints provided in their report are only for complaints responded to, not complaints received. Is this in accordance with requirements in Scotland?

4) People who complain and do not have their complaints investigated are not advised of this fact. The NHS Board claims they advise people their complaints are not going to be examined. The reality is they do not. Is this lawful and in accordance with requirements in Scotland?

5) Complaints are submitted to an NHS Board under the NHS Complaints procedure. They state they deal with complaints (only the ones they choose to) under the complaints system of the Scottish Public Services Ombudsman's model complaints handling procedure. Is this permissible under the requirements on NHS Boards in Scotland? Do they need to comply with the NHS Complaints Procedure if the complainant states a complaint is being made under the terms of this?

6) Given this Board pays no regard to their patients, regulations, good medical practice , or just about everything else, who is able to regulate them?

7) Is there any document which outlines the requirements for NHS Boards in respect of the above? Please provide this if it exists.

Yours faithfully,

Susan Murray

Scottish Government Health and Social Care Directorates

Our Reference: 202100199415
Your Reference: Regulation of hospitals and NHS Boards in Scotland

Dear Susan Murray,

Thank you for your correspondence received on 05/05/2021. Your query will
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Susan Murray (Account suspended) left an annotation ()

It is in the public interest to name the NHS Board which is the subject of this request. It is Dumfries and Galloway NHS Board.

Scottish Government Health and Social Care Directorates

1 Attachment

Please find attached a response to your correspondence.
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intended solely for the attention of the addressee(s). Unauthorised use,
disclosure, storage, copying or distribution of any part of this e-mail is
not permitted. If you are not the intended recipient please destroy the
email, remove any copies from your system and inform the sender
immediately by return.
Communications with the Scottish Government may be monitored or recorded
in order to secure the effective operation of the system and for other
lawful purposes. The views or opinions contained within this e-mail may
not necessarily reflect those of the Scottish Government.
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