Dear Department for Work and Pensions,
I understand that up until April 2019, Universal Credit claimants could access assistance from the Assisted Digital Support scheme, if they needed support to make and manage their UC claim.
If there was a delay between the the claimant requesting support, and the UC claim being finally submitted, then regulation 10(1)(b) of the 'Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013' provides that the date of claim can be set to the day that the assistance was requested, in order to avoid undue delay of the first payment.
I would like to ask:
1. what procedures or processes are or were put in place in order to register or record the need for assistance notification date. In particular, what is the process that ensures the UC assessment period is set with reference to the date that the Secretary of State was put on notice that assistance was needed, rather than with reference to the date that the UC claim is submitted.
2. How many UC claimants have had their date of claim protected in this way, either via ADS, or otherwise benefiting from the application of reg10(1)(b).
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Dear Jon Wilkinson,
I am writing in response to your request for information, received 24 May.
Your response is attached
DWP Operations FOI Team
Thank you for the quick reply. I would like further clarification on one point, if possible.
On 16 May, a representative of Glasgow City Council stated to the Scottish Parliament Social Security Committee: "funding for the local authorities to provide support for universal credit came through an arrangement with the secretary of state, which gave us the converted powers to protect the date of claim."
Draft transcript here: http://www.parliament.scot/parliamentary...
I would be grateful if you can do anything to reconcile that statement with your own statement that "Regulation 10(1)(b) therefore did not apply to those accessing the Universal Support Assisted Digital support."
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