Registering date of Universal Credit claim where assistance is needed to complete the application

Department for Work and Pensions did not have the information requested.

Dear Department for Work and Pensions,

I understand that up until April 2019, Universal Credit claimants could access assistance from the Assisted Digital Support scheme, if they needed support to make and manage their UC claim.

If there was a delay between the the claimant requesting support, and the UC claim being finally submitted, then regulation 10(1)(b) of the 'Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013' provides that the date of claim can be set to the day that the assistance was requested, in order to avoid undue delay of the first payment.

I would like to ask:

1. what procedures or processes are or were put in place in order to register or record the need for assistance notification date. In particular, what is the process that ensures the UC assessment period is set with reference to the date that the Secretary of State was put on notice that assistance was needed, rather than with reference to the date that the UC claim is submitted.

2. How many UC claimants have had their date of claim protected in this way, either via ADS, or otherwise benefiting from the application of reg10(1)(b).

Thank you

Yours faithfully,

Jon Wilkinson

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

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Dear Jon Wilkinson,

I am writing in response to your request for information, received 24 May.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Dear DWP

Thank you for the quick reply. I would like further clarification on one point, if possible.

On 16 May, a representative of Glasgow City Council stated to the Scottish Parliament Social Security Committee: "funding for the local authorities to provide support for universal credit came through an arrangement with the secretary of state, which gave us the converted powers to protect the date of claim."

Draft transcript here: http://www.parliament.scot/parliamentary...

I would be grateful if you can do anything to reconcile that statement with your own statement that "Regulation 10(1)(b) therefore did not apply to those accessing the Universal Support Assisted Digital support."

Yours sincerely,

Jon Wilkinson

Department for Work and Pensions

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Dear Operations FOI Requests,

I would appreciate it if you could either reply to my request for clarifying information, or else say whether my further question falls within the scope of this FOI request.

Thank you

Jon Wilkinson

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

Our ref: FOI2019/21874

Dear Jon Wilkinson,

Thank you for your request for information which was received on 12th
June. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore aim to reply by 10th July.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Operations FOI Team

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Jon Wilkinson,

I am writing in response to your request for information, received 12
June.

Your response is attached

Yours sincerely,

DWP Operations FOI Team