Dear Transport for London,

I am interested in details regarding the number of payments made using contactless cards/devices on the London Underground network.

1) How many total payments/tap-outs were made on the London Underground network within the past year (or most recent year on record)?

2) Of the total payments/tap-outs, how many were made using a contactless debit or credit card?

3) Of the total payments/tap-outs, how many were made using an electronic device with NFC, e.g. an Apple or Android smartphone, or an Apple Watch?

4) Of the total payments/tap-outs, how many were made using an Oyster card?

5) Would it be possible to procure these numbers on a month-by-month basis over the year in question?

I also have a separate request, as follows:

1) How many complaints has TfL received within the last year (or most recent year on record) regarding the absence of cash payments on London bus services?

2) Would it be possible to receive electronic copies of these complaints?

Yours faithfully,

Sean Keach

FOI, Transport for London

Dear Mr Keach

 

Our Ref:         FOI-1126-1718

 

Thank you for your request received on 10 August 2017 asking for
information about fare payments.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

Your request will be processed by TfL, the Greater London Authority and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 8 September 2017. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

 

FOI, Transport for London

2 Attachments

Dear Mr Keach

 

Our Ref:         FOI-1126-1718

 

Thank you for your request received on 10 August 2017 asking for
information about fare payments.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require. You asked for:

 

1)    How many total payments/tap-outs were made on the London Underground
network within the past year (or most recent year on record)?

2)    Of the total payments/tap-outs, how many were made using a
contactless debit or credit card?

3)    Of the total payments/tap-outs, how many were made using an
electronic device with NFC, e.g. an Apple or Android smartphone, or an
Apple Watch?

4)    Of the total payments/tap-outs, how many were made using an Oyster
card?

5)    Would it be possible to procure these numbers on a month-by-month
basis over the year in question?

 

Please find the requested information in the table below:

 

London Underground journeys per period
(000s)
Contactless
payment Contactless
Period Oyster card mobile device
Year Period start Period end journeys journeys journeys
5 24/07/2016 20/08/2016 84,880 15,729 874
6 21/08/2016 17/09/2016 82,905 16,396 942
7 18/09/2016 15/10/2016 93,609 18,372 1,205
8 16/10/2016 12/11/2016 95,426 19,107 1,354
2016/17 9 13/11/2016 10/12/2016 98,574 20,841 1,550
10 11/12/2016 07/01/2017 75,194 16,589 1,278
11 08/01/2017 04/02/2017 86,657 19,407 1,619
12 05/02/2017 04/03/2017 92,809 20,705 1,776
13 05/03/2017 31/03/2017 90,553 20,390 1,800
1 01/04/2017 29/04/2017 88,692 20,710 1,871
2017/18 2 30/04/2017 27/05/2017 90,544 21,406 2,043
3 28/05/2017 24/06/2017 86,810 21,084 2,123
4 25/06/2017 22/07/2017 92,427 22,622 2,355

 

1)    How many complaints has TfL received within the last year (or most
recent year on record) regarding the absence of cash payments on London
bus services?

2)    Would it be possible to receive electronic copies of these
complaints?

 

Please find the requested information attached, we have searched for the
terms ‘cashless’, ‘cash free’ and ‘cash-free’ in our system and then
searched through the results to identify cases received in relation to
cashless payments on buses.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

 

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