Michael Newberry

Dear Wiltshire Council,

Under the Freedom Of Information Act I would like to request the following data:
- The number of households who received refuse waste collections in 2018, 2019 and 2020
- The cost of refuse collection operations for financial years 2018 - 2019, 2019 - 2020 and 2020 - 2021
- The percentage of bins missed during refuse collection rounds in 2018, 2019 and 2020

Yours faithfully,

Michael Newberry

FOI, Wiltshire Council

2 Attachments

Dear Mr Newberry,

 

Freedom of Information Request Case ID 202100056

 

Thank you for your request for information received on 12 April 2021 in
which you asked for the following information:

 

Under the Freedom Of Information Act I would like to request the following
data:

1) The number of households who received refuse waste collections in 2018,
2019 and 2020

2) The cost of refuse collection operations for financial years 2018 -
2019, 2019 - 2020 and 2020 - 2021

3) The percentage of bins missed during refuse collection rounds in 2018,
2019 and 2020

 

Your request is being processed under the provisions of the Freedom of
Information Act 2000 and you will receive a response within 20 working
days of receipt of your request, meaning you will receive a response on or
before 11^th May 2021.

 

Kind regards,

 

Henrietta
Information Governance Officer

Email: [1][email address] | Web: [2]www.wiltshire.gov.uk

 

[3]cid:image008.png@01D445E8.1565CF70

[4]www.wiltshire.gov.uk/wisc

 

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FOI, Wiltshire Council

2 Attachments

Dear Mr Michael Newberry

 

Freedom of Information Request Case ID 202100056

 

Thank you for your request for information received on 12 April 2021, in
which you asked for the following information:

The number of households who received refuse waste collections in 2018,
2019 and 2020

The cost of refuse collection operations for financial years 2018 - 2019,
2019 - 2020 and 2020 - 2021

The percentage of bins missed during refuse collection rounds in 2018,
2019 and 2020

 

Under the Freedom of Information Act 2000 (the Act) the Council is obliged
to:

§  Let you know whether we hold the information you have requested

§  Provide you with the requested information, if held, (subject to any
exemptions to disclosure that may apply)

I can confirm that the council holds some of the information you
requested, the available information is as follows:

 1. The number of households who received refuse waste collections in
2018, 2019 and 2020

 

  Number of properties
2018 217,531
2019 220,110
2020 223,056

 

 

 

 

 

 

 

 2. The cost of refuse collection operations for financial years 2018 -
2019, 2019 - 2020 and 2020 – 2021

 

Refuse collection costs
2018/19 £       7,193,000
2019/20 £    12,715,000
2020/21 £       8,976,000

 

Note: Costs include all waste collection service costs and income received
from charged for services.

 

 3. The percentage of bins missed during refuse collection rounds in 2018,
2019 and 2020

 

  Percentage of missed Percentage of successful
collections collections
2018* 0.10% 99.90%
2019 0.06% 99.94%
2020** 0.16% 99.84%

 

 

 

 

 

 

 

*Note: We only hold this data as far back as November 2018 due to a change
in collection contractor and the systems which record this.   Therefore
the 2018 figure is the percentage of missed collections for November and
December only.  2019 and 2020 is full years’ information.

 

**In March 2020 we introduced new recycling services and rounds which led
to an increase in missed collections.

 

Information supplied under the Act may be subject to protection under the
Copyright, Designs and Patents Act 1988. You may use the information we
have provided in response to your request under the terms of the [1]Open
Government Licence.

If you are dissatisfied with the response to your request you can ask for
a review of the handling of your request for information. Details of the
complaints procedure are below.

Regards,

Kyle McCormack

Information Governance Team

Legal and Governance

Wiltshire Council

[2][Wiltshire Council request email]

Freedom of Information Complaints and Review Procedure

Any person who has requested information from Wiltshire Council which has
been dealt with under the Freedom of Information Act is entitled to make a
complaint and request an internal review of the handling of their request
if they are dissatisfied with the response they have received.

Requests for review of a Freedom of Information requests should be made,
in writing, which includes email, to:

Freedom of Information and Records Lead

Information Governance Team

Legal and Governance

Wiltshire Council

[3][Wiltshire Council request email]

Please include the Case ID number, the date of your request and details of
why you are asking for a review.  Requests for a review should be brought
to our attention within 40 calendar days of our response to your request.

Any request for a review will be acknowledged in writing confirming the
reasons for the review. The review will be allocated to someone who is
independent of the original decision. The person conducting the review
will set a target date for a response with the intention to complete the
review within 20 working days. In more complex cases the review may take
up to 40 working days.

The reviewer will conduct a full review of the handling of the request for
information and the decisions taken, including decisions taken about where
the public interest lies in respect of exempt information where
applicable. The review enables a re-evaluation of the case taking into
account any matters raised by the requester.

On completion of the review the reviewer will contact the requester with
the result of the review. If the requester is still dissatisfied with the
council's handling of their request they should contact the Information
Commissioners Office (ICO). The ICO can be contacted using the following
details:

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel; 0303 123 1113 (local rate)

       01625 545 745 (national rate)

Email; [4][email address]

 

 

From: FOI <[email address]>
Sent: 12 April 2021 17:58
To: Michael Newberry <[FOI #746299 email]>
Subject: (KMc) 202100056 RE: Freedom of Information request - Refuse
collection operations costs and missed bins

 

Dear Mr Newberry,

 

Freedom of Information Request Case ID 202100056

 

Thank you for your request for information received on 12 April 2021 in
which you asked for the following information:

 

Under the Freedom Of Information Act I would like to request the following
data:

1) The number of households who received refuse waste collections in 2018,
2019 and 2020

2) The cost of refuse collection operations for financial years 2018 -
2019, 2019 - 2020 and 2020 - 2021

3) The percentage of bins missed during refuse collection rounds in 2018,
2019 and 2020

 

Your request is being processed under the provisions of the Freedom of
Information Act 2000 and you will receive a response within 20 working
days of receipt of your request, meaning you will receive a response on or
before 11^th May 2021.

 

Kind regards,

 

Henrietta
Information Governance Officer

Email: [5][email address] | Web: [6]www.wiltshire.gov.uk

 

[7]cid:image008.png@01D445E8.1565CF70

[8]www.wiltshire.gov.uk/wisc

 

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