Refuse collection operations costs and missed bins

The request was successful.

Michael Newberry

Dear Tendring District Council,

Under the Freedom Of Information Act I would like to request the following data:
- The number of households who received refuse waste collections in 2018, 2019 and 2020
- The cost of refuse collection operations for financial years 2018 - 2019, 2019 - 2020 and 2020 - 2021
- The percentage of bins missed during refuse collection rounds in 2018, 2019 and 2020

Yours faithfully,

Michael Newberry

Lynn Lee, Tendring District Council

Thank you for your request for information. I can confirm that your enquiry is receiving attention.

The Council’s current activities and up to date changes to our service delivery can be found on our website at https://www.tendringdc.gov.uk/coronavirus

In accordance with the provisions of the Freedom of Information Act 2000 you should receive a comprehensive reply to your request within 20 working days from receipt of your enquiry.

However, during the pandemic please be advised that our limited resources may have to be diverted away from compliance or information governance work in order to deal with emerging high priority activities. Therefore we thank you for your understanding and assure you that we will continue to respond to information requests as quickly as we are able. The Information Commissioners Office (ICO) has also published information on their website www.ico.org.uk.

In certain circumstances, a fee may be payable for determining, locating, retrieving and extracting information and/or the cost for disbursements such as photocopying and postage. If this applies, a Fees Notice will be issued to you with details of any costs involved in advance and you will be required to pay this before I can proceed to deal with your request.

Further information about your rights is also available from the Information Commissioner at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113, www.ico.gov.uk .

If you have any other queries about this matter then please contact the Corporate Information Manager at [email address] .

Lynn Lee
Commercial Support Manager
Partnerships - Operations and Delivery

P 01255 686651 | 00 [email address] | www.tendringdc.gov.uk
Tendring District Council, 88-90 Pier Avenue, Clacton-on-Sea, Essex CO15 1TN

show quoted sections

Lynn Lee, Tendring District Council

Further to your request for information, please see below for the Council's response to your enquiry. I hope this information is of assistance to you and please accept our apologies for the delay in replying.

- The number of households who received refuse waste collections in 2018, 2019 and 2020

2018: 70023
2019: 71231
2020: 71982

- The cost of refuse collection operations for financial years 2018 - 2019, 2019 - 2020 and 2020 - 2021

2018/19 £2,886,289.00
2019/20 £2,961,036.00
2020/21 £3,120,346.19

- The percentage of bins missed during refuse collection rounds in 2018, 2019 and 2020

2018: 0.03%
2019: 0.15%
2020: 0.20%

The Council’s current activities and up to date changes to our service delivery can be found on our website at https://www.tendringdc.gov.uk/coronavirus

During the pandemic please be advised that our limited resources may have been diverted away from compliance or information governance work in order to deal with emerging high priority activities. Therefore we thank you for your understanding and assure you that we will continue to respond to information requests as quickly as we are able. The Information Commissioners Office (ICO) has also published information on their website www.ico.org.uk.

However if you feel that the Council has failed to deal with your request for information correctly you can request that the matter is reviewed. Requests for internal reviews should be sent to [email address] . Alternatively, you can post a request for an internal review to Mrs L Trembath, Corporate Services, Town Hall, Station Road, Clacton-on-Sea, Essex CO15 1SE. Further details of this procedure can be obtained from all Council offices or from our website (www.tendringdc.gov.uk ).

If you are not content with the outcome of the internal review you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

FOI Compliance Team (complaints), Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Further information about your rights is also available from the Information Commissioner at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113, www.ico.gov.uk .

If you have any other queries about this matter then please contact the Corporate Information Manager at [email address] .

Lynn Lee
Commercial Support Manager
Partnerships - Operations and Delivery

P 01255 686651 | 00 [email address] | www.tendringdc.gov.uk
Tendring District Council, 88-90 Pier Avenue, Clacton-on-Sea, Essex CO15 1TN

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