Dear Tower Hamlets Borough Council,

For several months refuse collection has been sporadic with many missed collections, not just individual properties, but whole streets.
The council portal identifies specifically the days that collections are made and this includes the three forms of collection; Recycling, General refuse and Green waste/food.

It would appear that refuse collection is poorly managed if at all.

Does the council have a specific plan for collection management to reflect the collections identified on the council portal?
https://www.towerhamlets.gov.uk/lgnl/env...

This information suggests that there are 'rounds' which the relevant refuse vehicle has to complete based on the council portal identified.

How are the various collections reported by the crews if they are not collecting as identified on the council portal?
Is there a reporting mechanism by the collection crew to identify streets and rounds that are missed?
What action does the management take when sections of rounds are missed?

Will the council publish what rounds have been missed, and identify when those missed collections will be completed?

Yours faithfully,

Ralph Hardwick

London Borough of Tower Hamlets, Tower Hamlets Borough Council

 
 
 
 
 
 
 
Information request
Our reference: 50457230

══════════════════════════════════════════════════════════════════════════

 
Dear Ralph Hardwick
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 28
February 2024  requesting:

For several months refuse collection has been sporadic with many missed
collections, not just individual properties, but whole streets.
The council portal identifies specifically the days that collections are
made and this includes the three forms of collection; Recycling, General
refuse and Green waste/food.

It would appear that refuse collection is poorly managed if at all.

Does the council have a specific plan for collection management to reflect
the collections identified on the council portal?
https://www.towerhamlets.gov.uk/lgnl/env...

This information suggests that there are 'rounds' which the relevant
refuse vehicle has to complete based on the council portal identified.

How are the various collections reported by the crews if they are not
collecting as identified on the council portal?
Is there a reporting mechanism by the collection crew to identify streets
and rounds that are missed?
What action does the management take when sections of rounds are missed?

Will the council publish what rounds have been missed, and identify when
those missed collections will be completed?
 
We are dealing with your request under the Freedom of Information Act
2000  and we aim to send a response by 27 March 2024.
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000  may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions  apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours faithfully
 
 
Robi Rajib
Information Governance Officer
Information Governance

 
NOTE: Please do not edit the subject line when replying to this email.

London Borough of Tower Hamlets, Tower Hamlets Borough Council

1 Attachment

 
 
 
 
 
 
 
Information request
Our reference: 50457230

══════════════════════════════════════════════════════════════════════════

 
Dear Ralph Hardwick
Your request for information has been considered under the requirements of
the Freedom of Information Act 2000.
I can confirm that the information requested is held by Tower Hamlets
Council and is attached to this email. 

The information has also been put on the [1]Council's Disclosure Log,
where you can also search for information supplied on other topics.

The Council's website www.towerhamlets.gov.uk contains a section on the
Freedom of Information Act that lists other publications readily available
from the Council under its Publication Scheme.

Conditions for the re-use of information where the copyright is owned by
the London Borough of Tower Hamlets can be found on our website.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:
 
Complaints and Information
Tower Hamlets Town Hall
160 Whitechapel Road
London
E1 1BJ
[email address
 
If you are still dissatisfied with the Council's response after the
internal review you have a right of appeal to the Information Commissioner
at:
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF.
Telephone: 01625 545 700
Website: www.ico.gov.uk 
 

Yours faithfully
 
 
Jane Jones
Information Governance Officer
Legal Services
020 7364 2197
[email address]
 
 

References

Visible links
1. https://towerhamletsportal.icasework.com...

Dear Tower Hamlets Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Tower Hamlets Borough Council's handling of my FOI request 'Refuse Collection Management'.

The response to the questions asked was pathetic as the only response referred to the website.

These questions do not refer to individual property missed collections, for which there is a reporting mechanism, but for when whole streets are missed.

Does a plan exist for what streets and properties are to be collected from, based on the published collection information on the website?

How many routes or rounds are there?

What reporting mechanism is in place to report streets that have been missed or not collected on the day identified on the website?

What action does management take to ensure missed collections are documented?

How does the council report missed collections that refer to whole streets rather than individual properties?

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Ralph Hardwick

London Borough of Tower Hamlets, Tower Hamlets Borough Council

 
 
 
 
 
 
 
Information request
Our reference: 50457230

══════════════════════════════════════════════════════════════════════════

 
Dear Ralph Hardwick
 
Thank you for your request for a review received on 27 March 2024. I am
sorry that you are dissatisfied with our attempts to handle your request
under the Freedom of Information Act 2000
 
I can confirm that we are considering your concerns and we will aim to
provide you with a response by 24 April 2024.
 
Yours faithfully
 
 
Jane Jones
Information Governance Officer
Legal Services
020 7364 2197
[email address]
 
NOTE: Please do not edit the subject line when replying to this email.

London Borough of Tower Hamlets, Tower Hamlets Borough Council

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London Borough of Tower Hamlets, Tower Hamlets Borough Council

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References

Visible links
1. https://towerhamletsportal.icasework.com...