Refusal To Hold PayPal Responsible For False Claim of Fraud

A.Peters made this Freedom of Information request to The Ombudsman Service Limited
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Dear The Ombudsman Service Limited,

I came to you with a complaint against PayPal who falsely accused me of fraud, blocked my account and withdrew funds of mine. I was accused of an unauthorised payment to myself. Money was taken from my account and paid to the other customer who they claimed accused me, which later came to be untrue as I provided a recorded message to you where the other party involved clearly stated they did not make the claim against me as I was not guilty of this. And made it very clear I was paid for a service I provided ie; building a website for their business. I further provided you evidence where PayPal later stated the unauthorised payment had been made from India. I reside in London U.K and my ip address could be clearly seen where it was signed in from at the time!. You have since made your final decision where you are in favour of PayPal and their offer to reimburse the 100 euro they took out of what they called "good gesture"! No apology and you have up held that I was not accused of fraud!. The U.K law states that fraud is defined as which I have already pointed out to you. http://www.sfo.gov.uk/fraud/what-is-frau... . Yet you appear to disagree!.

I would like to request a response to what your definition of fraud is and why you continue to ignore British law in favour of the large corporations rather than the consumers. This is the second time I have been falsely accused of fraud by PayPal and you have ignored it.

For all who may be interested there is a petition that I have already signed that would call for the FOS to adhere to Common Law and its true responsibility to the general public.

Please sign and circulate

https://petition.parliament.uk/petitions...

Yours faithfully,

Ms Angela Peters.

Applications, The Ombudsman Service Limited

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CO Complaints,

Dear Ms Peters

I refer to your correspondence below which appears to have been sent to us in error. From the information on the email, it would seem that your complaint was raised with the Financial Ombudsman, therefore we are unable to respond to your issues.

Yours sincerely

Linda Macmillan
New Product Development Operation

Ombudsman Services ( Communications & Energy)
Brew House
Wilderspool Park
Greenalls Avenue
Warrington
WA4 6HL
 
www.ombudsman-services.org

Confidentiality: This email message and any attachments are for the sole use of the intended recipient(s) and may contain proprietary, confidential, trade-secret, legal or privileged information. Any unauthorised review, use, disclosure or distribution is prohibited and may be a violation of law. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Security: Email is not a secure means of communication.
Viruses: You should carry out your own virus check before opening any attachment to this email. To the extent permitted by law, we do not accept liability for any virus infection and/or external compromise of security in relation to email transmissions.

Please consider the environment and do not print this email unless absolutely necessary.

The Ombudsman Service Limited
Registered Office: Wilderspool Park, Greenalls Avenue, Warrington, WA4 6HL. Registered in England and Wales.
Company registration number: 4351294 VAT registration number: 798 3441 79

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