Refusal to deal with compalints about Dept Work Pensions
Dear The Ombudsman Service Limited,
Please provide me with details of all documents and recordings of meetings you have held that contain rules about why the Ombudsman should refuse to become involved in complaints made by the public about the Dept Work and Pensions.
I am specifically interested in rules that have been made by the Ombudsman Staff that prevent complaints being looked into until the Dept Work Pensions have given a final response. Your staff have said they will not become involved in complaints until a final response has been issued by the Dept Work Pensions, but the Dept Work and Pensions has NO TIME LIMIT to respond. This means complaints can be floored by them not responding.
Please provide me with copies of all documents that set out these restrictions. It appears on the face of it that the Ombudsman is not in fact helping people or remaining impartial but instead they are assisting the Dept Work Pensions to commit crimes against disabled people.
In the last 12 months please give me the number of complaints the Ombudsman refused to enter into because the complainant had not received a final response.
How many of the above complaints were about the Dept Work Pensions? whilst the Ombudsman is fully aware that if the DWP fails to respond to the complainants complaints then the complaint cannot proceed and there is no redress. These are rules made by the Ombudsman in my view to stop complaints being upheld or even looked into.
How many complaints has the Ombudsman received about itself?
How many of those complaints were upheld?
Please give me all the information you have about the Ombudsman deliberately flooring complaints about the Dept Work and Pensions by telling people you cannot get involved until a final response has been given whilst you are aware that the DWP have no time limit to respond. Please give copies of all information you hold regarding keeping the public confidence in the service. I require copies of all instructions given to you that are about making the public feel there is an Ombudsman safety net when in fact there is no Ombudsman Service available if the DWP fails to respond to any complaint. Including complaints about DWP staff committing criminal offences against claimants.
Thank you for your email.
Please note that Ombudsman Services Ltd is not a public body and it investigates complaints mainly about Energy and Telecommunication companies.
Ombudsman Services Ltd does not investigate complaints about the Department of Work and Pensions or any other Government Department.
You may wish to contact the Parliamentary & Health Service Ombudsman which is a different organisation. See:
Registration Account Administrator
Tel: 01925 430870
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Hi Sorry I sent the request to you by mistake. I must have clicked on the wrong name.
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