Dear Highland NHS Board,
It seems that no copy of the Code of Conduct and Behaviour Policy was included in the final response given by the public authority to my previous FoI request.
How do public authorities deal with problems such as: foul language, aggressive behaviour, threatening behaviour, antisocial behaviour, drunkenness, stealing, smoking, and passive smoking within their premises? Are there any guidelines, policies or rules that help public authorities to deal with these kinds of problems? Can you please provide copies of these documents?
When these kinds of problems arise, what is the protocol to be followed to deal with them? Are formal complaints deemed to be sufficient proof for action to be taken by public authorities or do public authorities need some form of evidence, for example, photographic evidence, video/audio evidence etc., to support the formal complaints?
Dear Highland NHS Board,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Highland NHS Board's handling of my FOI request 'Refusal to Answer to Questions in Writing 2'.
The public authority has not responded to this FoI request.
A full history of my FOI request and all correspondence is available on the Internet at this address:
Dear Mr Sabato
First all can I apologies for not responding to your request and subsequent review earlier.
With regard to your request below please find attached the relevant policies that apply in the circumstances you describe
Protecting Against Violence and Agression & Dignity at Work - would adress foul language, aggressive behaviour, threatening behaviour and anti-social behaviour.
Substance Misuse Policy - drunkeness
Tobacco Policy - Smoking & Passive Smoking.
Fraud Policy - stealing
With regard to the protocol for dealing with problems that arise as described above, each policy has its own protocols for dealing with such issues.
Regarding Formal Complaints - please see link below - this outlines the complaints process and explains that a response would be provided to any formal complaint raised, evidence as you describe, if avaialbe can be used as supporting evidence but nit essential.
I hope this information is helpful. If you are unhappy with my response, I am very happy to discuss this with you further. Alternatively you have the right to ask for a review through making a formal complaint, about the way in which I have dealt with your request for information, by writing to the Chief Executive, c/o The Complaints Team, NHS Highland, PO BOX 5713 Inverness, IV1 9AQ or via email at [email address] . If you remain dissatisfied following the investigation of your complaint, then you have the right to appeal to the Scottish Information Commissioner within 6 months of the date of receiving a response to your complaint.