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Refund of provisional driver's license

Samjhana Shrestha made this Freedom of Information request to Driver and Vehicle Licensing Agency Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Samjhana Shrestha

Dear Driver and Vehicle Licensing Agency,

I applied for a provisional driver's license (Application number: 20233651726757) on 31/12/2023 and paid £34. Due to unexpected and time-consuming difficulties I was unable to complete the application within the deadline which is mentioned as 21 days on application.

I assumed I was eligible for a refund, but it's being long and I don't recall having received any sort of refund. I am not willing to go ahead on this and wanted my refund back.

A little more information would be much appreciated.

Yours faithfully,
Samjhana Shrestha

FOI, Driver and Vehicle Licensing Agency

Thank you for your email unfortunately this is not a request for recorded information your email has been forwarded to our Customer Relation team who will contact you directly. If you have any further enquiries please use following link: https://www.gov.uk/contact-the-dvla or call 0300 790 6801 for Driving Licence enquires or 0300 790 6802 for Vehicle enquires.

Regards

Freedom of Information Team
Strategy, Policy and Communications Directorate | C2E |  DVLA | Swansea | SA6 7JL

Our online services are the quickest and easiest way to transact with us. Go to gov.uk/dvla now.
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Driver and Vehicle Licensing Agency

Dear Samjhana Shrestha,

 

I appreciate you contacting us for assistance.

 

In order for us to look into your application please call us on:

0300 123 0815
The opening hours are Mon – Fri 8am - 7pm and Saturday 8:00am - 2:00pm.

 

We look forward to your call.

 

Do not reply to this email. If you wish to contact us again about this
response, please use the link below: 

https://www.gov.uk/contact-the-dvla

Best Regards

Samuel

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