Referrals By paediatricians at the children's hospital at the John Radcliffe Oxford

Charlotte Christie made this Freedom of Information request to Oxford University Hospitals NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Oxford University Hospitals NHS Foundation Trust did not have the information requested.

Dear Oxford University Hospitals NHS Trust,

Please send the following information please?.

Number of referrals to Oxfordshire social services since 2011 by Dr Janet Craze and Dr Dominic Kelly.

The number of which results in the child/children being placed on a child protection plan.

How many complaints since 2011 for Dr Craze and Dr Kelly (individually listed please not a total together).

How many complaints resulted in a succesful outcome for the complainant.

How many diagnoses of either Ehlers Danlos/Hypermobility syndrome made by these two doctors since 2011.

Yours faithfully,

Charlotte Christie

oxford@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

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oxford@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

Dear Charlotte Christie,

I am writing to respond to your request sent 29 September 2018.

Please see below your request in blue, the Trust’s response in red.

 

Number of referrals to Oxfordshire social services since 2011 by Dr Janet
Craze and Dr Dominic Kelly. 
This is information which OUH does not hold. This information is however
obtainable through social services.

The number of which results in the child/children being placed on a child
protection plan. 
This information sits with Social Services

How many complaints since 2011 for Dr Craze and Dr Kelly (individually
listed please not a total together).
Whilst all complaints are recorded centrally this does not distinguish
between complaints made directly about an individual doctor from those in
which a doctor may be named as part of the complaint. All doctors are
however required to discuss all complaints received as part of their
annual appraisal process and this information is shared with the medical
director as part of the revalidation process. In the time period for which
information is requested Dr Craze and Dr Kelly each had four complaints.

How many complaints resulted in a successful outcome for the
complainant. You have asked how many complaints resulted in a “successful”
outcome for the complainant.  Could you please confirm what it is you mean
by a “successful outcome”?  The complaints process is not an adversarial
process and consequently I would like to ensure that I am providing you
with the precise information that you require.

How many diagnoses of either Ehlers Danlos/Hypermobility syndrome made by
these two doctors since 2011. This information is not held separately by
OUH. It is held within the records of individual patient. It would be
inappropriate to access each individual patient record in order to
ascertain the identity of the clinician who made the initial diagnosis
since this would mean accessing the patients record without their consent
and not for the purposes of their healthcare.

 

Internal review
If you are dissatisfied with the service or response to your request you
can ask for an internal review by writing to:

 

Eileen Walsh

Director of Assurance

John Radcliffe Hospital

Headley Way

Headington

Oxford

OX3 9DU

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office

Wycliffe House, Water Lane
Wilmslow

Cheshire

SK9 5AF
Telephone: 0303 123 1113 Website: [1]www.ico.gov.uk

 

Provision of this information does not constitute permission for its
commercial re-use in terms of the Re-Use of Public Sector Information
Regulations 2005.  You are free to use the information for your own use,
including for non-commercial research purposes.  The information may also
be used for the purposes of news reporting.  However, any other type of
re-use will require permission from the Oxford University Hospitals NHS
Trust.

 

Yours sincerely,

Amanda Williams

         Oxford University
Hospitals

NHS Foundation Trust
Freedom of Information Team
John Radcliffe Hospital  
* Email: [2][Oxford University Hospitals NHS Trust request email]
Headley Way

Headington

Oxford OX3 9DU

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[Oxford University Hospitals NHS Trust request email]

Charlotte Christie

Dear [email address],

Thank you for the information. I will also be contacting Oxfordshire County coucil (social services for the relevant information).

To clarify what I meant by a "successful" outcome, sorry it was worded badly by myself, I wish to know how many complaints were upheld by the complaints department as valid and show mistakes/errors made by the two doctors,

Also were any of the complaints linked to or about Ehlers Danlos syndrome/hypermobility syndrome, either diagnosis or misdiagnosis of the conditions.

Yours sincerely,

Charlotte Christie

oxford@infreemation.co.uk, Oxford University Hospitals NHS Foundation Trust

Dear Charlotte Christie,

I am writing to respond to your request sent 9^th October 2018. OUH can
confirm that it holds the data that you requested.

Please see below your request in blue, the Trust’s response in red.

 

To clarify what I meant by a "successful" outcome, sorry it was worded
badly by myself, I wish to know how many complaints were upheld by the
complaints department as valid and show mistakes/errors made by the two
doctors,

Also were any of the complaints linked to or about Ehlers Danlos
syndrome/hypermobility syndrome, either diagnosis or misdiagnosis of the
conditions.

We have now had the opportunity to look at the relevant paperwork involved
in these cases.

 

Of the seven cases of complaint in this period (one involved both doctors
named) 3 cases were partially upheld and 4 were not upheld. Only one case
related to Ehler’s Danlos Syndrome.

 

One should note that partially upheld means that there were some but not
all aspects of the complaint which were upheld on investigation.

 

The complaint investigations did not identify a clinical mistake/error on
the part of either of the two named doctors.

 

Internal review
If you are dissatisfied with the service or response to your request you
can ask for an internal review by writing to:

 

Eileen Walsh

Director of Assurance

John Radcliffe Hospital

Headley Way

Headington

Oxford

OX3 9DU

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office

Wycliffe House, Water Lane
Wilmslow

Cheshire

SK9 5AF
Telephone: 0303 123 1113 Website: [1]www.ico.gov.uk

 

Provision of this information does not constitute permission for its
commercial re-use in terms of the Re-Use of Public Sector Information
Regulations 2005.  You are free to use the information for your own use,
including for non-commercial research purposes.  The information may also
be used for the purposes of news reporting.  However, any other type of
re-use will require permission from the Oxford University Hospitals NHS
Trust.

 

Yours sincerely,

 

         Oxford University
Hospitals

NHS Foundation Trust
Freedom of Information Team
John Radcliffe Hospital  
* Email: [2][Oxford University Hospitals NHS Trust request email]
Headley Way

Headington

Oxford OX3 9DU

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[Oxford University Hospitals NHS Trust request email]