Red topped bin policy

The request was successful.

Dear Telford and Wrekin Council,

I would like to make a FOI request as follows please.
I am interested in the policy and procedure around a member of the public residing within the Borough applying for an additional red topped wheelie bin.
1. Is there a written policy or procedure that the council adhere to in deciding whether or not to provide an additional bin? If so could you please provide it or direct me to it on your website?
2. Your website states that an additional green bin can be provided within 5 days, but a red lidded bin takes up to 10 weeks to be provided. Can you please explain why the decision making process is so much longer?
3. Is there an appeals process if the application for an additional red bin is rejected?
4. For each of the last 3 years 2016, 2017, 2018 can you please provide the number of applications that were made for an additional red bin?
5. For each of the last 3 years 2016, 2017, 2018 can you please provide the number of applications that were successful for an additional red bin?
Thank you.

Yours faithfully,

Jane Evans

Telford and Wrekin Council

Dear Ms Evans

Freedom of Information Act (FOIA) 2000 Acknowledgement -TWC-52274

Thank you for your request for information received by us on 10 June 2019
asking for the following:

 

I would like to make a FOI request as follows please.

I am interested in the policy and procedure around a member of the public
residing within the Borough applying for an additional red topped wheelie
bin.

1.      Is there a written policy or procedure that the council adhere to
in deciding whether or not to provide an additional bin? If so could you
please provide it or direct me to it on your website?

2.      Your website states that an additional green bin can be provided
within 5 days, but a red lidded bin takes up to 10 weeks to be provided.
Can you please explain why the decision making process is so much longer?

3.      Is there an appeals process if the application for an additional
red bin is rejected?

4.      For each of the last 3 years 2016, 2017, 2018 can you please
provide the number of applications that were made for an additional red
bin?

5.      For each of the last 3 years 2016, 2017, 2018 can you please
provide the number of applications that were successful for an additional
red bin?

 

The Freedom of Information Act requires us to provide this information to
you within 20 working days of receiving your request. Therefore we will
aim to respond to you by the 08 July 2019

However, if the information you request is subject to an exemption which
prevents us from releasing it, as defined by the Act, we will issue you
with a Refusal Notice together with your rights of appeal.  

There are circumstances where a fee may be payable by you to cover
administration costs (e.g. printing, copying, postage and packaging). If
this applies to your request we will issue you with a ‘Fees Notice’
requesting payment. The fee must be paid before the information requested
is processed and released. The 20 working day time limit for responding
to your request will be suspended until payment is received.

In the meantime, if you have any queries please do not hesitate to contact
us, quoting the above reference number.

 

Yours sincerely

Sasha Hickman

Information Governance

 

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Telford and Wrekin Council

1 Attachment

Dear Ms Evans

Freedom of information request Reference TWC-52274

 

Please find attached your response

 

Kind Regards

Information Governance

Audit,  Information Governance and Insurance Services

Finance, Audit & Information Governance

Telford & Wrekin Council

 

Telford & Wrekin Council, Audit & Information Governance, Darby House,
Lawn Central, Town Centre, Telford, TF3 4JA

 

e-mail: [Telford and Wrekin Council request email]

 

 

 

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