Recruitment and training costs

The request was partially successful.

Dear East Coast Main Line Company Limited,

Please supply the following information:

-A list of all items of East Coast uniform along with the price of each item
-A copy of the East Coast uniform policy/guidelines detailing what items of clothing East Coast employees in each role must and can wear
-The approximate cost of training a guard/Train Manager, Driver and customer service assistant
-The results of the most recent employee survey (if any) that has been carried out since the start of East Coast taking over the East Coast franchise
-East Coast's staff turnover rate for 2013

Yours faithfully,

Peter

Dear Peter,

I am writing to acknowledge receipt of your Freedom of Information request.

We will respond within twenty working days.

Yours sincerely,

Matt Short

East Coast Main Line Company Limited

________________________________________
From: Peter <[FOI #244771 email]>
Sent: 17 December 2014 11:35
To: Enquiries
Subject: Freedom of Information request - Recruitment and training costs

Dear East Coast Main Line Company Limited,

Please supply the following information:

-A list of all items of East Coast uniform along with the price of each item
-A copy of the East Coast uniform policy/guidelines detailing what items of clothing East Coast employees in each role must and can wear
-The approximate cost of training a guard/Train Manager, Driver and customer service assistant
-The results of the most recent employee survey (if any) that has been carried out since the start of East Coast taking over the East Coast franchise
-East Coast's staff turnover rate for 2013

Yours faithfully,

Peter

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[FOI #244771 email]

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3 Attachments

Dear Peter,

Please find attached our response to your request.

Many thanks,
Sydney Joyce

East Coast Mainline Ltd

________________________________________
From: Peter <[FOI #244771 email]>
Sent: 17 December 2014 11:35
To: Enquiries
Subject: Freedom of Information request - Recruitment and training costs

Dear East Coast Main Line Company Limited,

Please supply the following information:

-A list of all items of East Coast uniform along with the price of each item
-A copy of the East Coast uniform policy/guidelines detailing what items of clothing East Coast employees in each role must and can wear
-The approximate cost of training a guard/Train Manager, Driver and customer service assistant
-The results of the most recent employee survey (if any) that has been carried out since the start of East Coast taking over the East Coast franchise
-East Coast's staff turnover rate for 2013

Yours faithfully,

Peter

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #244771 email]

Is [East Coast request email] the wrong address for Freedom of Information requests to East Coast Main Line Company Limited? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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1 Attachment

Dear Peter,

Apologies, one of the attachments seems to have been too large to send on my previous email. I attach it now for your reference.

Many thanks,
Sydney Joyce

________________________________________

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Dear Enquiries,

RE FOI request at : https://www.whatdotheyknow.com/request/r...

Many thanks for this information. I am requesting an internal review of the decision not to disclose uniform costs. It is in the public interest for there to be transparency in the costs incurred by public sector organisations to ensure independent accountability and consider whether the taxpayer is getting value for money.Given the changes in the market and the large number of uniform suppliers, I dispute your assertion that to disclose costs would prejudice future contract negotiations.

Yours sincerely,

Peter

Dear Peter,

I am writing to acknowledge receipt of your request for an internal review.

We aim to respond to your request, detailing the outcome of the review, within twenty working days. Should this timescale change we will keep you updated.

Yours sincerely,

Matt Short

________________________________________
From: Peter <[FOI #244771 email]>
Sent: 13 January 2015 17:13
To: Enquiries
Subject: Internal review of Freedom of Information request - Recruitment and training costs

Dear Enquiries,

RE FOI request at : https://www.whatdotheyknow.com/request/r...

Many thanks for this information. I am requesting an internal review of the decision not to disclose uniform costs. It is in the public interest for there to be transparency in the costs incurred by public sector organisations to ensure independent accountability and consider whether the taxpayer is getting value for money.Given the changes in the market and the large number of uniform suppliers, I dispute your assertion that to disclose costs would prejudice future contract negotiations.

Yours sincerely,

Peter

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1 Attachment

Dear Peter,

Please find attached the outcome of our internal review, as per your request dated 13 January 2015.

Yours sincerely,

Matt Short

East Coast Main Line Company Limited

________________________________________

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