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Record/Register of Estate Agent businesses located and operating within this council

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Emmanuel Diamond

Dear Watford Borough Council,

This is a Freedom of Information request for information that this council and/or its housing authority (hereinafter ‘you’ or ‘your’) have about Estate Agent businesses located and operating within the areas under your authority.

This request is for information covering the period from 1st January 2010 to 31st December 2021 (the ‘relevant period’).

In this request ‘Estate Agents’ means any Letting and/or Estate Agent business that manage a private residential property and rented it out to a tenant, and to which you have paid or planned to pay a tenant’s rent (housing benefit) directly to.

Please provide your response to this FOI request by answering the following numbered questions:

1. What information do you have and/or you are required to have about Estate Agents in the relevant period.

2. Do you have/keep a register/record of Estate Agents recognised as providing private residential letting and have paid housing benefit directly to in the relevant period.

3. If the answer to (2) above is yes, do you have a published policy on how the registration/record of Estate Agents operating within your area is administered and managed.

4. In the time cover by the relevant period, do you require Estate Agents to provide any details/information about their business? If yes, what information are they required to provide, and for how long does this council hold/keep information about Estate Agents?

5. Specifically, for the relevant period, do you have/keep a record of the following information about Estate Agents:
a. name of a Redress Scheme they are member of;
b. Name and/or details of their Public liability insurance; and
c. Name and/or details of their Employer liability insurance

6. If an Estate Agent's harassment conducts against an occupier of a rented property was reported to you (this council) what help or support are you able to provide the occupier (victim)?

7. If the above (6) reported conducts consequently caused the victim to suffer personal injury, would this council accept any level of liability for the personal injury caused.

8. If it was established that the Estate Agent was liable for the occupier's personal injury, what information or support is the council able to provide the injured person (victim)?

9. In the event that the injured person has a legitimate claim for personal injury against this Estate Agent, is this council able to provide him/her the name/details of the Estate Agent’s public liability insurance?

10. If the answer to 9 above is yes, is there any requirement that has to be completed (by the injured person) for this council to provide them the name/details of the Estate Agent’s public liability insurance? If so, please provide clear information on what has to be done to obtain the information from this council.

Thank you, in advance, for your time in dealing with my request, I look forward to receiving your prompt response.

Yours faithfully,
Emmanuel Diamond

CSC Enquiries (Watford), Watford Borough Council

Dear Customer

 

Thank you for contacting us. We acknowledge receipt of your message and
shall forward it to the appropriate department. You should normally
receive a response within 5 working days (10 working days for Revenues and
Benefits)

 

Please visit our website [1]www.watford.gov.uk for information on all of
our services.

 

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You can make payments via our website [2]pay for it or call our automated
payment line 01923 278989. 

 

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For information about Council Tax please visit [3]here. To report a change
of occupancy, please visit [4]here. 

 

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Please use our new online Report-It tool, to log any Streets or Parks
issues via, [5]www.watford.gov.uk/report-it.

 

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Please report missed bins [6]here or contact the Customer Service Centre
on 01923 226400, after 5pm on the day of collection or the next working
day.

 

Freedom of Information Requests

If you are requesting information under the [7]Freedom of Information Act
2000 or the Environmental Information Regulations 2004, your request is
being processed and a response will be sent to you within 20 working days
from receipt of your request. 

 

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For advice on planning, please email, [8][email address]

 

Other useful links

[9]Hertfordshire County Council and [10]Watford Community Housing Trust 

 

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Kind regards

Customer Service Centre

Watford Borough Council     

Town Hall, Watford, WD17 3EX

01923 226400                     

[12]watford.gov.uk

 

 

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Watford Borough Council

1 Attachment

Reference: FOI-408321116
Date of request: 15/03/2022
Title of request: Record/Register of Estate Agent businesses located and
operating within this council

Dear Emmanuel Diamond,

Thank you for contacting us. We acknowledge receipt of
your request which will now be forwarded to the appropriate department.
You will receive a response within 20 working days.

Kind regards

Customer Service Centre
Watford Borough Council
Town Hall, Watford, WD17 3EX
01923 226400                     

[1]watford.gov.uk

[2]Sign up to the council’s eNewsletter to receive information straight to
your inbox. Read the latest stories from around the town, keep up-to-date
with waste and recycling, events and activities, campaigns and much more
at http://www.watford.gov.uk/newsletter

This message has been scanned for malware by Websense. [3]www.websense.com

We take your privacy seriously and will only use your personal information
to provide you the service you have requested from us. We value your
privacy and want you to understand the choice and control you have over
your data that we hold on you.

To find out more please view our Privacy Notice on by visiting
[4]https://www.watford.gov.uk/privacynotice

References

Visible links
1. http://www.watford.gov.uk/
2. https://www.watford.gov.uk/newsletter
3. http://www.websense.com/
4. https://www.watford.gov.uk/privacynotice

Watford Borough Council

Reference: FOI-408321116
Date of request: 15/03/2022
Title of request: Record/Register of Estate Agent businesses located and
operating within this council
Information request:

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Emmanuel Diamond please sign in and let everyone know.