RECORDING CRIME

Julie Shrive (Account suspended) made this Freedom of Information request to Metropolitan Police Authority

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

This request has been withdrawn by the person who made it. There may be an explanation in the correspondence below.

Julie Shrive (Account suspended)

Dear Sir or Madam,

Should a Call centre[ Control Room ] directed by an accountant be refusing to log crime when obvious fraud by saying civil ? This has now happened over 10x' with 2 different authorties Also should Community Police in packs of 5/6 disregard the 999 caller on floor in a hospital in favour of the admin.Treating me like the criminal.

Yours faithfully,

Julie Shrive

Metropolitan Police Authority

Dear Ms Shrive

Freedom of Information Request Reference No: 2009080004462
I write in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 19/08/2009. I note
you seek access to the following information:

* "Should a Call centre[ Control Room ] directed by an accountant be
refusing to log crime when obvious fraud by saying civil ? This has
now happened over 10x' with 2 different authorties. Also should
Community Police in packs of 5/6 disregard the 999 caller on floor
in a hospital in favour of the admin. Treating me like the criminal. "

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within
the statutory timescale of 20 working days as defined by the Act,
subject to the information not being exempt or containing a reference
to a third party. In some circumstances the MPS may be unable to
achieve this deadline. If this is likely you will be informed and
given a revised time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your
right of complaint.

Should you have any further enquiries concerning this matter, please
write or contact Peter Deja on telephone number 0207 161 3640 quoting
the reference number above.

Yours sincerely

Peter Deja
Policy and support officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think
the decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your
request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is
to telephone the case officer that is nominated at the end of your
decision letter.

That person will be able to discuss the decision, explain any issues
and assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision
of the MPS made under the Freedom of Information Act 2000 (the Act)
regarding access to information you can lodge a complaint with the MPS
to have the decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied
with the decision you may make application to the Information
Commissioner for a decision on whether the request for information has
been dealt with in accordance with the requirements of the Act.

For information on how to make application to the Information
Commissioner please visit their website at
www.informationcommissioner.gov.uk. Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Metropolitan Police Authority

Dear Ms Shrive

Freedom of Information Act Request Reference No: 2009080004462
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 19/08/2009. I note you seek
access to the following information:

** Should a Call centre[ Control Room ] directed by an accountant
be refusing to log crime when obvious fraud by saying civil ? This has
now happened over 10x' with 2 different authorties. Also should
Community Police in packs of 5/6 disregard the 999 caller on floor in
a hospital in favour of the admin.Treating me like the criminal.

I apologise for this, but it is not entirely clear if your request is
asking for general policies, or is related to more specific incidents of
which you have knowledge and I need to understand which this is to ensure
I am able to deal with your request correctly. If you wish to contact me
to clarify this further, this would be very helpful. I would like to
remind you that you have made your request through Whatdotheyknow.com, and
this website is a public forum. Therefore any details you provide about
yourself will be open to the public, rather than a private discussion
between yourself and the MPS. My telephone number is below if you wish to
contact me directly to discuss how best to take your request forward.

If it will assist you, I have located a number of general policies that
may be relevant, and I have included the links to the documents below.

Firstly, here is two link to the Home Office website pages which deal with
Call Handling. From these site, you can download the document 'National
Call Handling Standards' and other information.
http://police.homeoffice.gov.uk/communit...
http://police.homeoffice.gov.uk/publicat...

Secondly, I have included the link to the MPS's own Crime Screening Policy
and Reporting Crime Policy.
http://www.met.police.uk/foi/pdfs/polici...
http://www.met.police.uk/foi/pdfs/polici...

Thirdly, below is the link for the Home Office website containing
information relating to national Customer Service Standards.
http://police.homeoffice.gov.uk/communit...
If your request is for information relating to specific incidents in which
you were involved, your request would be for information about yourself,
and should be made under the Data Protection Act by making a Subject
Access Request. I have included the link to the MPS website where you can
see details of how to make a Subject Access Request.
http://www.met.police.uk/information/inf...

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Louise Lander on telephone number 0207 0915565 quoting the
reference number above.

Yours sincerely,

Louise Lander
Higher Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Metropolitan Police Authority

Dear Ms Shrive

Freedom of Information Act Request Reference No: 2009080004462
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 19/08/2009. I note you seek
access to the following information:

** Should a Call centre[ Control Room ] directed by an accountant
be refusing to log crime when obvious fraud by saying civil ? This has
now happened over 10x' with 2 different authorties. Also should
Community Police in packs of 5/6 disregard the 999 caller on floor in
a hospital in favour of the admin.Treating me like the criminal.

Further to my response of 17th September, I have noticed that your request
was originally made to the Metropolitan Police Authority (MPA), and I just
wanted to make clear that the MPA then transferred your request to
ourselves, the Metropolitan Police Service (MPS). The reponse I sent to
you on the 17th was on behalf of the MPS.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Louise Lander on telephone number 0207 0915565 quoting the
reference number above.

Yours sincerely,

Louise Lander
Higher Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF

In all possible circumstances the MPS will aim to respond to your
complaint within 40 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

show quoted sections

Richard Taylor left an annotation ()

This user has been banned from using WhatDoTheyKnow

So in effect the request has been withdrawn as it cannot be answered without a clarification.

--

Richard - WhatDoTheyKnow.com volunteer