Recategorisation of 999 calls

Matty Lee made this Freedom of Information request to London Ambulance Service NHS Trust

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The request was successful.

Dear London Ambulance Service NHS Trust,

Please provide the answer to this freedom of information request:

1) Please provide an up to date list of London Ambulance Service NHS Trust (LAS) Response Categories for 999 calls, including the target time for each category, reflecting the new changes introduced in 2016.

2) Please provide any LAS policy which states if a call can be re-categorised, or downgraded in any way, or if any delay is permissible in dispatching or prioritising a resource to a call/patient if another authority is already on scene. (For example, an off-duty nurse or Community First Responder)

3) Please provide information specifically regarding the Metropolitan Police Service (MET), namely, whether or not control room staff from LAS can recategorise, or delay a response to a patient if there is a MET police officer on the scene before the ambulance crew arrive or are dispatched. If so, are there any specific circumstances, for example, the skill level or training level of the MET individual on scene, and can you please provide the policy or statement from LAS to support this?

Thank you for taking the time to answer this question.

Yours faithfully,

Matty Lee

FOI Admin, London Ambulance Service NHS Trust

Thank you for your request for information placed under the Freedom of
Information Act (2000). We will provide you with a substantive response in
due course. Freedom of Information Office London Ambulance Service NHS

FOI Admin, London Ambulance Service NHS Trust

1 Attachment

Dear Matty,


Attached is the LAS response to your FoI request detailed below.






Stephen Moore

Information Governance Manager

London Ambulance Service NHS Trust

020 7783 2730

07747 454936



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