Reasons for universal credit claims not resulting in a "start" on universal credit

Martin Williams made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

The recently released official experimental statistics- "Universal Credit: 29 April 2013 to 8 March 2018 " (available online here: https://www.gov.uk/government/statistics... ) show that slightly over a quarter of claims to universal credit have not resulted in a "start" on that benefit (ie an award of benefit).

I would be grateful if you could release:

1. Any internal analysis of the reasons why a claim for universal credit does not result in a start (ie of those claims that are unsuccessful how many are because the basic conditions not met, how many because the financial conditions not met, how many are withdrawn, how many do not proceed to an award because the claimant fails to book or attend interview etc).

2. In particular any analysis of the numbers of claims made each month which are refused because the claimant does not book or attend either the evidence of identity interview and/or the commitments interview).

Ideally I would prefer the analysis to focus on full service cases only but please release whatever you have. If you do not have the figures for the whole period or broken down per month or you only have figures for a sample of claims then I will settle for that.

Thank you.

Martin Williams

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FoI 2025

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Frank Zola left an annotation ()

Summary of claims closed in closed brackets [ ]
More analysis https://www.rightsnet.org.uk/forums/view...

71% of claimants were paid.
29% were closed and not paid and are made up as follows: (all shown as % of the
whole):
 8% were process compliant but closed due to non-entitlement:
Were closed for the following reasons:
4% withdrew the claim [ 80,000 claims ]
1% failed the Habitual Residence Test; [ 20,000 claims ]
1% had Insufficient Evidence; [ 20,000 claims ]
1% Not Eligible or Entitled; [ 20,000 claims ]
1% Ineligible Capital; 20,000 [ claims ]
1% Other. [ 20,000 claims ]

 20% were closed due to non-compliance with the process. This means they
failed to meet requirements to produce evidence to support their claim or to
satisfy the conditions placed on them to receive benefit, such as making oneself
available for, or actively seeking a job. The claims were closed for the following
reasons:

10% Failed to book an initial interview; [ 200,000 claims ]
6% Claimant commitment not accepted; [ 120,000 claims ]
4% Failed to attend an interview. [ 80,000 claims ]

29% of 2 million = 580,000 claims
https://www.gov.uk/government/statistics...

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