Reasonable adjustments: help for complainants with different needs.

The request was successful.

Dear The Local Government and Social Care Ombudsman,

According to the following webpage:

https://www.lgo.org.uk/information-centr...

There is an internal document that investigators can refer to called: "Reasonable adjustments: help for complainants with different needs. " but can not find this online.

Please direct me to where I can find this or provide me with an electronic copy of this document.

Yours faithfully,

Yours faithfully,

Jacqui Prentice

FOI Officer, The Local Government and Social Care Ombudsman

1 Attachment

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References

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FOI Officer, The Local Government and Social Care Ombudsman

2 Attachments

Our ref: 23/260

         

Please quote reference 23/260 when contacting us about this request for
information.

 

If telephoning, please contact: 0330 403 4629

Email address: [1][LGSCO request email]

 

 

Dear Jacqui Prentice

 

INFORMATION ACCESS REQUEST – REFERENCE 23/260

 

Thank you for your request for information received on 18 January 2024.

 

Your request has been recorded as:

 

According to the following webpage:

 

https://www.lgo.org.uk/information-centr...

 

There is an internal document that investigators can refer to called:  
"Reasonable adjustments: help for complainants with different needs. " but
can not find this online.

 

Please direct me to where I can find this or provide me with an electronic
copy of this document.

 

What happens next:

 

We aim to respond to all requests within 20 working days. You can
therefore expect our response to be issued on or before 15 February 2024.

 

As your request was received electronically, our response will be issued
electronically.

 

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[2]How to ensure you receive our emails - Local Government and Social Care
Ombudsman

 

Please see our Privacy Notice for those making information access requests
at:

 

[3]https://www.lgo.org.uk/privacy

 

Yours sincerely

 

[4]A picture containing text, clipart Description automatically generated

Lydia Barrow I Access to Information Assistant

[5]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[6]www.lgo.org.uk

 

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
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2. https://www.lgo.org.uk/how-to-ensure-you...
3. https://www.lgo.org.uk/privacy
6. http://www.lgo.org.uk/

FOI Officer, The Local Government and Social Care Ombudsman

4 Attachments

Dear Jacqui Prentice

 

INFORMATION ACCESS REQUEST – REFERENCE 23/260

 

Please find attached our response to your request for information, which
we received on 18 January 2024.

 

 

Yours sincerely

 

[1]A picture containing text, clipart Description automatically generated

Lydia Barrow I Access to Information Assistant

[2]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[3]www.lgo.org.uk

 

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

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3. http://www.lgo.org.uk/