Our Ref: FOI No. 905

14^th March 2022

Dear [Name Removed] 

Freedom of Information Act

Further Information is Required

REQUEST

Dear Bracknell Forest Borough Council,

How many reasonable adjustments have you made to bus stops?

I am writing regarding your request for information, which I received on 
14^th March 2022.  In that request, you asked How many reasonable
adjustments have BFBC made to bus stops?

Please could you clarify what is meant by reasonable adjustments.

The Council reasonably requires further information in order to identify
and locate the information you have asked for. I will not be able to take
this matter further without this extra information from you. 

If you wish to discuss any of the above, please contact me.  Please
remember to quote the reference number above in any future communications.

Once you have clarified your request, I will be able to begin to process
your request.  The 20 day response period will not start until a
satisfactory reply constituting a valid request is received. If I do not
receive clarification within two months your request will be considered
closed by the public authority.

If you are unhappy with the service you have received in relation to our
handling of your request you can request an internal review.

Requests for an internal review must be made in writing, and within 40
working days from the date the authority issued an initial response to
your request. Public authorities are not obliged to accept internal
reviews after this date.

Requests for internal reviews should be acknowledged and the target date
for responding will be advised usually within 20 working days. In the
event that clarification of an internal review is required from the
applicant the normal 20 working day time period will not begin until it
has been received.

When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:
[1][Bracknell Forest Borough Council request email]

If you are not content with the outcome of your review, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the complaints procedure
provided by Bracknell Forest Council. The Information Commissioner can be
contacted at: The Information Commissioners Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Information Compliance Team

show quoted sections

References

Visible links
1. mailto:[Bracknell Forest Borough Council request email]

Dear [Name Removed]Thank you for your clarification of your request for information, below, which was received by the Council ( 23/04/2022) and we will answer your request under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 22/04/2022) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.

The Council is fully utilising its facilities in order to complete all freedom information requests and subject access requests within the statutory time scale. However, whilst we are making every effort to fulfil every request, it is acknowledged both by the Council and the ICO that sometimes other pressures will have to take priority during this difficult time and people may experience unavoidable delays to their FOI and SAR response times. We thank you for your patience in this challenging time.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team
Legal Services
Delivery
Bracknell Forest Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Web: www.bracknell-forest.gov.uk

show quoted sections