Dear Children and Family Court Advisory Support Service,

CAFCASS responding to disability requests for reasonable adjustments
Dear Cafcass customer services

Please supply me with the following information under FOIA :

1. If a disabled service user informs CAFCASS that they cannot communicate their complaints by email or by telephone due to their illness/disability how would Cafcass communicate with the service user to ensure their complaint is fully investigated ?

and

2. Again if a service user has informed Cafcass they can’t communicate their complaint by telephone or email would CAFCASS “accept” their request for s face to face meeting

and
3. Would CAFCASS provide “all reasonable adjustments” requested by the disabled service user?

Yours faithfully,

Samantha Kerr

Governance, Children and Family Court Advisory Support Service

1 Attachment

Dear Ms Kerr,

 

Thank you for your email.

 

Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 03 December 2018.

 

Your reference number is CAF18-144.

 

We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 02 January 2019.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk

[3]Cafcass_Logo_2014_email

 

 

show quoted sections

Governance, Children and Family Court Advisory Support Service

3 Attachments

Dear Ms Kerr,

 

Thank you for your email. Please find attached our response to your
Freedom of Information request.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

Please note Cafcass will be closing for Christmas from 5pm on 24^th
December 2018 and  will re-open at 9am on 2^nd January 2019.

 

[4]http://www.kidactivities.net/image.axd?p...

Cafcass email addresses have changed to end in @cafcass.gov.uk. Please
ensure you update your address book. For more information on this change
please see our  [5]website

show quoted sections

Dear Children and Family Court Advisory Support Service,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Children and Family Court Advisory Support Service's handling of my FOI request 'Reasonable Adjustments'.

Your practice does not match your policy.

You have not identified the needs of the case, by refusing the needs of the service user, therefore this report cannot child centred, as you effectively removed a disabled service users voice by not allowing a reasonable adjustment under the Equalities Act 2010, and you failed in your statutory duty to comply with the act, by knowingly making written communication even more difficult for the disabled service use by using a Egress encrypted email system, when the service user had already told you she was technologically challenged, no effort was made to uphold your statutory duty as defined by the Equalities Act 2010.

I have no choice to report this as a serious failing on Cafcass’s side as a complaint stage 1 and I have written to the EHRC European Human Rights Centre to advise them of your failure to deliberately uphold your statutory duty in law under the Act.

EHRC Enforcement's include

• ensure that the immediate risk of discrimination is eliminated or reduced. Change the behaviour of the organisation or sector in question to promote and achieve sustained compliance with equality law
• ensure that public and private sector organisations who breach equality laws may be held to account and deter non-compliance

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Samantha Kerr

Governance, Children and Family Court Advisory Support Service

2 Attachments

Dear Ms Kerr

 

Thank you for your email. Please find attached our response to your
request for an Internal Review of your Freedom of Information request.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk

[3]Cafcass_Logo_2014_email

 

 

 

Cafcass email addresses have changed to end in @cafcass.gov.uk. Please
ensure you update your address book. For more information on this change
please see our  [4]website

show quoted sections