Samantha Kerr made this Freedom of Information request to Children and Family Court Advisory Support Service
Dear Children and Family Court Advisory Support Service,
CAFCASS responding to disability requests for reasonable adjustments
Dear Cafcass customer services
Please supply me with the following information under FOIA :
1. If a disabled service user informs CAFCASS that they cannot communicate their complaints by email or by telephone due to their illness/disability how would Cafcass communicate with the service user to ensure their complaint is fully investigated ?
2. Again if a service user has informed Cafcass they can’t communicate their complaint by telephone or email would CAFCASS “accept” their request for s face to face meeting
3. Would CAFCASS provide “all reasonable adjustments” requested by the disabled service user?
Dear Ms Kerr,
Thank you for your email.
Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 03 December 2018.
Your reference number is CAF18-144.
We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 02 January 2019.
Governance Team | Cafcass
* [CAFCASS request email] | ü www.cafcass.gov.uk