Reactive Maintenance

The request was successful.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Reactive Maintenance:
https://www.contractsfinder.service.gov....

The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?
• The procurement portal used to publish this tender and any future tenders.
• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?

Thank you for your help.

Yours sincerely

Information Compliance-Officer, Bracknell Forest Borough Council

Dear Josh Skinner

Thank you for your request for information, below, which was received by the Council (01/03/2022) and we will answer your request under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 29/03/2022) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.

The Council is fully utilising its facilities in order to complete all freedom information requests and subject access requests within the statutory time scale. However, whilst we are making every effort to fulfil every request, it is acknowledged both by the Council and the ICO that sometimes other pressures will have to take priority during this difficult time and people may experience unavoidable delays to their FOI and SAR response times. We thank you for your patience in this challenging time.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team
Legal Services
Delivery
Bracknell Forest Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Web: www.bracknell-forest.gov.uk

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Information Compliance-Officer, Bracknell Forest Borough Council

1 Attachment

Dear Josh Skinner

 

I am writing to confirm that the council has completed the processing of
your request for information.

 

Please find below a copy of your request, followed by the Council’s
response.

 

Request

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

 

Reactive Maintenance:

 

[1]https://eur03.safelinks.protection.outlo...

 

The details we require are:

 

 

• What are the contractual performance KPI's for this contract?

The contractor’s performance will measured on a monthly basis and the
contractor must supply monthly reports detailing its performance against
the following KPIs:

 

o Percentage of Priority A calls completed within 2 hours (Target 95%)
o Percentage of Priority B calls completed within 4 hours (Target 95%)
o Percentage of Priority C calls completed within 4 Days (Target 95%)
o Customer satisfaction (Target 95% satisfied)
o Invoices for payment, including supporting documentation to be
submitted within 6 weeks of job completion (Target 95%)
o Provide quotes for work not completed on first call within 4 days
(Target 95%)
o Provide quotes for other work within 4 days (Target 95%)

 

 

 

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

 

PQQ

Applied Group Ltd

E W Beard Ltd

Contract Trading Services Ltd

MAR Services

Saker Controls Ltd

Worthy Builders (Reading) Ltd

 

ITT

Applied Group Ltd

E W Beard Ltd

Contract Trading Services Ltd

Worthy Builders (Reading) Ltd

 

Successful contractor

E W Beard Ltd

 

 

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

 

£809,000

 

• Start date & duration of framework/contract?

 

3^rd February 2020

3 Years plus 2 optional years

 

• Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised?

 

Attached

 

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

 

2 optional years

 

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

 

No

 

• Who is the senior officer (outside of procurement) responsible for this
contract?

 

Julian Munday

 

• The procurement portal used to publish this tender and any future
tenders.

 

OJEU notice and South-East Business Portal and Contract Finders

 

• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

 

Currently Frontline Asset Management soon to be TechForge

 

 

 

You may also find it helpful to refer to our web page
[2]https://www.bracknell-forest.gov.uk/busi...
which contains other helpful information as well.

 

 

If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.

 

Please note that your request may itself be the subject of a FOI request
and will be disclosed in that event.

 

If you are unhappy with the service you have received in relation to our
handling of your request you can request an internal review.

Requests for an internal review must be made in writing, and within 40
working days from the date the authority issued an initial response to
your request. Public authorities are not obliged to accept internal
reviews after this date.

 

Requests for internal reviews should be acknowledged and the target date
for responding will be advised usually within 20 working days. In the
event that clarification of an internal review is required from the
applicant the normal 20 working day time period will not begin until it
has been received.

 

When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:
[Bracknell Forest Borough Council request email]

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

Information Compliance Team

Legal Services

Delivery

Bracknell Forest Council

Tel: 01344 352000

Email: [email address]

Web: www.bracknell-forest.gov.uk

 

 

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References

Visible links
1. https://eur03.safelinks.protection.outlo...
2. https://www.bracknell-forest.gov.uk/busi...