RE: Roadworks on Manor Road, Essex

Michaela Leary made this Environmental Information Regulations request to Thames Water
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Thames Water,

Please could you confirm the start and completion dates of roadwork's carried out on Manor road, Chigwell, Essex? We have the provisional start date as the 13th March 2017 but would need confirmation of the exact start and end dates.

Yours faithfully,

Michaela Leary

Dear Thames Water,

I have still not received a response from yourself and it has passed the 20 working day timescale.

I would be most grateful if you could respond promptly.

Yours faithfully,

Michaela Leary

EIR Requests, Thames Water

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EIR Requests, Thames Water

Dear Michaela,

I went through the sent emails. I have pasted 2 response we have sent reference 11/001 and 11/0018.

Please have a look at the response below:

From: EIR Requests
Sent: 24 November 2017 10:08
To: 'Michaela Leary'
Cc: EIR Requests
Subject: RE: Environmental Information Regulations request - RE: Roadworks on Essex Road, Islington-11/018

23rd November 2017

Environmental Information Request Response

Dear Miss Leary,

1. Background

I refer to your request for information under the Environmental Information Regulations 2004 (“the Regulations”), which reads as follows:

“Dear Thames Water,

Please could you confirm the start and completion dates of roadwork's carried out on Manor road, Chigwell, Essex? We have the provisional start date as the 13th March 2017 but would need confirmation of the exact start and end dates.

Yours faithfully,

Michaela Leary”

This letter provides the response to your request.

2. Thames Water's response

We undertook a no excavation job on the 13th March 2017 which was completed the same day. The address was ‘’Manor Road, Chigwell town, Chigwell, Essex.’’ (Leak detection survey)

The information provided with this letter is taken from the information we hold on our records as at the date indicated. We cannot guarantee the accuracy of this information and it should not be relied on for any purpose.

Under the Regulations, Thames Water has a duty to individuals requesting information to make that information available on request and in the format requested, and must comply with this duty, unless one of the exceptions contained within the Regulations applies. Further information is detailed below.

On this occasion, as the time (chargeable under our published charging regime) taken to prepare the response has fallen under our de minimis limit for charging, we have waived the fee but we reserve the right to charge in accordance with the fees published on our web site for any future requests.

3. Further queries

Should you have any questions, please contact me by emailing [Thames Water request email]

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within six months of the date of receipt of this response and should be addressed to Environmental Information Requests Manager and emailed to [email address]

If you are dissatisfied with the outcome of the internal review, you can apply, without charge, to the Information Commissioner, who will consider whether Thames Water has complied with its obligations under the Regulations, and can require Thames Water to remedy any problems. You can find out more about how to do this, and about the Regulations in general, on the Information Commissioner’s website at: www.ico.org.uk Complaints to the Information Commissioner can be made via the "report a concern" section of the Information Commissioner's website.

Yours sincerely,

EIR Officer

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