Re. Bus 18/MRI from shudehill stagecoach - FOI request and 41, GO NW Victoria to MRI route (Middleton)**
Dear Transport for Greater Manchester,
Under FOI, may I obtain FULL data and information re. service of these buses* for last 365 including not limited to: complaints, cancellations, none shows, time table changes, lateness etc. Full details.
*Bus 18, stagecoach from shudehill to MRI all last 365 days please.
In addition, *bus 41 from stop nu Victoria station Middletown going same way, up oxford road..
Same breakdown..via Go NW.
Thank you. Mr Saeed
As per law, you will know the guidelines of response times and only very specific and valid reasons for exclusions- which I hope I do not get any.
Yours faithfully,
Mr Saeed
Dear Mr Saeed
Many thanks for your emails attached which look identical. I have logged
your request under reference 2021/0137. In order for us to process your
request we require your full name.
I am also unsure as to what you are requesting in these emails, please can
you clearly clarify what you are requesting and only send from one of
these email address.
Kind regards
Nicola
Nicola Tetley
Paralegal
Transport for Greater Manchester
2 Piccadilly Place, Manchester M1 3BG
[1]www.tfgm.com
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Dear FOI,
Hi I am simply requiring the service levels of the two buses I have mentioned, 18 and 41 as per request over last year.
I.e. from shudehill (18) and 41 (from nu stop Victoria stn) Manchester going to oxford road direction but back also..
I.e. All cancelled, all late, all on time, none shows, accidents, complaints - basically all** data associated with these two services over the last 365 days from present..broken down as much as above
I want to see their performance in a nutshell.
Thank you.
If still unclear, pls provide a number I can call you on?
Mr Neall Saeed
Yours sincerely,
N Saeed
Dear Neall
Please find attached response to your FOI request.
Kind regards
Nicola
Nicola Tetley
Paralegal
Transport for Greater Manchester
2 Piccadilly Place, Manchester M1 3BG
[1]www.tfgm.com
Please don't print this email unless you really need to.
Please note that I am working remotely in the Covid19 crisis. Therefore
please do not send me any correspondence through the post unless that is
the only form of communication that is open to you. Please email if
possible.
This email and any files transmitted with it are intended solely for the
use of the individual or entity to whom they are addressed and may contain
confidential and/or privileged information. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon
this information by individuals or entities other than the intended
recipient is prohibited. If you are not the intended recipient please
notify the sender immediately and delete the email and any attachments. As
a public body, Transport for Greater Manchester may be required to
disclose this email or any response to it under the Freedom of Information
Act 2000, unless the information in it is covered by one of the exemptions
in the Act.
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Nicola Tetley would like to recall the message, "Response to Freedom of Information request 2021/0137".
This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and/or privileged information. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by individuals or entities other than the intended recipient is prohibited. If you are not the intended recipient please notify the sender immediately and delete the email and any attachments. As a public body, Transport for Greater Manchester may be required to disclose this email or any response to it under the Freedom of Information Act 2000, unless the information in it is covered by one of the exemptions in the Act.
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Dear Neall
Please find attached response to your FOI request.
Kind regards
Nicola
Nicola Tetley
Paralegal
Transport for Greater Manchester
2 Piccadilly Place, Manchester M1 3BG
[1]www.tfgm.com
Please don't print this email unless you really need to.
Please note that I am working remotely in the Covid19 crisis. Therefore
please do not send me any correspondence through the post unless that is
the only form of communication that is open to you. Please email if
possible.
This email and any files transmitted with it are intended solely for the
use of the individual or entity to whom they are addressed and may contain
confidential and/or privileged information. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon
this information by individuals or entities other than the intended
recipient is prohibited. If you are not the intended recipient please
notify the sender immediately and delete the email and any attachments. As
a public body, Transport for Greater Manchester may be required to
disclose this email or any response to it under the Freedom of Information
Act 2000, unless the information in it is covered by one of the exemptions
in the Act.
This email has been scanned for all viruses and passed through Content
Control by the iCritical Email Security System.
References
Visible links
1. http://www.tfgm.com/
Dear FOI, Nicola -
Thanks for the response - I'll be honest its illogical and seems like you responding to someone else..
GoNorth and Stagecoarch as regulated by TFGM correct?
You hold their data on timetables, late arrivals, cancellation etc, correct?
My request was simply to obtain:
'Under FOI, expect data and information full service of this bus* for last 365
including not limited to: complaints, cancellations, none shows, time table
changes, lateness etc. Full details.
That is:
Bus 18, stagecoach from shudehill to MRI all last 365 days please.
In addition, bus 41 from stop nu Victoria station Middletown going same way,
up oxford road..
Same breakdown..via Go NW. '
Yes you say Go North W and Stagecoach as not regulated by you and commercial???
i.e. 'Services 18 and 41 are operated commercially and as such we hold no data on them in terms of
operated mileage or other service delivery issues. ' HUH?
Then awkwardly, you go onto some copy paste (sorry to be direct but seems evident) some random thing about funding????
i.e. 'Where services are not deemed by operators to be commercially viable, TfGM
can provide financial support if it is deemed to be necessary'
I am sorry to say, this is nonsense?
You should? hold data and delivery service data about Stagecoarch and Go North West
Sorry perhaps I'm completely wrong, I need service delivery info. I thought TFGM regulates the service delivery in greater manchester region? And as both GO and Stagecoach are commercial businesses, they do not fall under FOI > however surely, as a citizen I am able to obtain service delivery info as its a public service?
Pls advice.
0161 273 3377
Yours sincerely,
N Saeed
Dear Mr Saeed
Please feel free to call me on the number I called earlier but to provide a bit of context to our response.
TfGM do not regulate bus operators in Greater Manchester. Most bus services are run by commercial operators (businesses) with no involvement from TfGM.
However, where TfGM see that there is a need for a bus services at a particular time, on a particular route, but the operators find that they would not make money on that route at that time, TfGM would step in and subsidise the service so that the service runs for passengers and the operator covers their costs. For example, TfGM only subsidise the 41 at the times on the above timetable that have the TfGM "M" symbol above them.
Therefore, we can only provide you with information about the services at the times we subsidise.
I hope this help to clear up any queries you have but if you have any further please don't hesitate to give me a call.
Kind regards
Nicola
Nicola Tetley
Paralegal
Transport for Greater Manchester
2 Piccadilly Place, Manchester M1 3BG
Please don't print this email unless you really need to.
Please note that I am working remotely in the Covid19 crisis. Therefore please do not send me any correspondence through the post unless that is the only form of communication that is open to you. Please email if possible.
Dear.Nicola,
Thanks for getting back.
Not sure if you received last msg yesterday?
I was trying to clarify irrespective of what you saying, sure there is oversight and
SLAs contractual with
Any bus company* providing public services? To the public..i.e.
Whatever contract or none? You have with GO NW or Stagecoach, who is responsible for keeping
An eye if they providing services necessary and to satisfaction (service delivery); bring late, cancellelations
Or can they do whatever they want (not turn up, cancel etc) and have no service level agreements?
If they do, who keeps this data?
If only say, Stagecoach keeps this without oversight... 1. What is the point 2. As a non-public body they do not even need to disclose this? Correct?
Thx
Yours sincerely,
N Saeed
Dear Mr Saeed
TfGM do not have any SLAs with bus companies for the commercial services that they run. The Traffic Commission has oversight of the bus operators and can be contacted using the below details.
https://www.gov.uk/government/organisati...
Thanks
Nicola
Nicola Tetley
Paralegal
Transport for Greater Manchester
2 Piccadilly Place, Manchester M1 3BG
Please don't print this email unless you really need to.
Please note that I am working remotely in the Covid19 crisis. Therefore please do not send me any correspondence through the post unless that is the only form of communication that is open to you. Please email if possible.
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