RCI ticket guide

Jonathon Maw made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport for London,

This request refers to London Underground only.

Under the provisions of the Freedom of Information Act, I would like to request all information held in relation to a) the training of Revenue Control Inspectors with regards to tickets/oyster/passes etc and b) any guide issued to RCIs or Underground staff about what tickets are acceptable/valid etc.

Yours faithfully,

Jonathon Maw

FOI, Transport for London

 
 
Dear Mr Maw
 
TfL Ref: FOI-1320-1112
 
Thank you for your email received by Transport for London (TfL) on 4
January 2012 asking for information about Revenue Inspectors on the London
Underground.
 
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 
 
A response will be provided to you by 1 February.
 
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
 
Yours sincerely
 
Lee Hill
FOI Case Officer
 
FOI Case Management Team
General Counsel
Transport for London
 
 
 
 

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FOI, Transport for London

3 Attachments

 

 

Dear Mr Maw

 

TfL Ref: FOI-1320-1112

 

Thank you for your email received by Transport for London (TfL) on 4
January 2012 asking for information about London Underground’s Revenue
Control Inspectors.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. I can
confirm TfL does hold the information you require. You asked for:

 

All information held in relation to a) the training of Revenue Control
Inspectors with regards to tickets/oyster/passes etc and b) any guide
issued to RCIs or Underground staff about what tickets are
acceptable/valid etc.

 

Please see the attached file which contains part of the training material
used by London Underground’s Revenue Control Inspectors.

 

In accordance with the FOI Act, TfL is not obliged to supply some of the
information requested as it is subject to a statutory exemption to the
right of access to information under section 31(i) (a) and (b).

 

In this instance the exemption has been applied as disclosure of all
information held is likely to increase the levels of fare evasion and
result in a loss of revenue for TfL. TfL already publishes its reasoning
behind whether to issue Penalty Fares or report for consideration of
prosecution in the Revenue Enforcement and Prosecutions Policy (which is
available on the TfL website). This is sufficient information to enable
passengers to put mitigating circumstances to TfL in their defence when
they are being prosecuted.

 

Full disclosure of the training material would encourage persistent
evaders to stop paying their fares in the belief that the ’insider
knowledge’ they would acquire would enable them to make a successful
argument when detected by Inspectors and so avoid them being reported for
consideration of prosecution and receive a less serious outcome i.e. a
Penalty Fare instead of being prosecuted.  This could lead to higher
levels of fare evasion and the consequent effect of loss of revenue for
TfL

 

The use of this exemption is subject to an assessment of the public
interest in relation to the disclosure of the information concerned.  TfL
recognises the need for openness and transparency by public authorities,
but in this instance we consider that the greater public interest lies in
favour of withholding the information to ensure that TfL remains able to
effectively enforce its revenue policy with regards to fare evaders and,
therefore, prevent an increased loss of revenue.

 

Also attached is a pdf version of the Staff Guide to Fares and Tickets
which is provided to staff to provide guidance on ticketing policy.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Hello,

Thank you for your reply which more than answered my questions. I completely understand your part refusal but I was only interested in the variety of tickets on offer so thank you for all this!

Yours sincerely,

Jonathon Maw

Paul Sladen left an annotation ()

Interesting, despite my earlier enquires:

https://www.whatdotheyknow.com/request/l...
"LUL policies on CIV-denoted international tickets"

the TfL/LUL training manuals [still] do not cover international, CIV and other less common ticket types. This may explain why there was so much difficulty answering the original request!

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