RBKC heaslthcare partners

James made this Freedom of Information request to Royal Borough of Kensington and Chelsea

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Royal Borough of Kensington and Chelsea of their handling of this request.

Dear Royal Borough of Kensington and Chelsea,

1. Can you confirm how many complaints have been made to RBKC about CNWL NHS Trust between March 2014-2015 and March 2015-2016?

2. Can you clarify how many complaints have been made to RBKC about CNWL NHS Trust regarding medication between March 2014-2015 and March 2015-2016?

3. Can you confirm how many complaints have been made to RBKC about CNWL NHS Trust regarding misdiognosis between March 2014-2015 and March 2015-2016?

4. Can you confirm how many complaints are made against RBKC housing departmeent between March 2014-2015 and March 2015-2016?

5. Can you confirm how many complaints have been made against RBKC about unsuitable accomodation between March 2014-2015 and March 2015-2016?

6. Can you confirm how many complaints have been made about wrong housing allocation between March 2014-2015 and March 2015-2016?

Yours faithfully,

James

Royal Borough of Kensington and Chelsea

Dear James

 

FREEDOM OF INFORMATION ACT REQUEST REF: 2016-1305

 

I am writing to confirm that we received your information request on 28
October 2016. For your information and future communications your request
has been allocated the reference number FOI2016-1305. Please quote this
reference in any future correspondence.

 

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [1][email address] | Website: [2]http://www.rbkc.gov.uk

 

 

 

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Royal Borough of Kensington and Chelsea

Dear James,

 

Could you assist us by clarifying your request please?

 

Specifically, in relation to Q6, what do you mean by “wrong housing
allocation”? Permanent accommodation or temporary? And wrong in what
sense? Do you mean size-wise?

 

If you mean how many people were unhappy with what they were allocated and
challenged this, it would be dealt with via the review system rather than
through the complaints procedure.

 

Please note that your request is on hold until clarification is received.

 

Your sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [email address] | Website: [1]http://www.rbkc.gov.uk

 

 

From: Freedom of Information: CP-ICT
Sent: 28 October 2016 09:49
To: James <[FOI #367860 email]>
Subject: RE: Freedom of Information request - RBKC heaslthcare partners

 

Dear James

 

FREEDOM OF INFORMATION ACT REQUEST REF: 2016-1305

 

I am writing to confirm that we received your information request on 28
October 2016. For your information and future communications your request
has been allocated the reference number FOI2016-1305. Please quote this
reference in any future correspondence.

 

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [2][email address] | Website: [3]http://www.rbkc.gov.uk

 

 

 

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Dear Robin,

In regards to Q6 that would be persons placed in temporary accomodation under the wrong allocation in the sense of individual housing cases processed under homelessesnes raher than vulnerable, disabled, mentally ill or other criteria that the persons may have required duty of care.

The question was how many complaints not how many went through the review system.

Yours faithfully,

James

Yu, Robin: CP-ICT: RBKC, Royal Borough of Kensington and Chelsea

Dear James

 

FREEDOM OF INFORMATION REQUEST REF: 2016-1305

 

I am responding to your request under the Freedom of Information Act 2000,
which we received on 28 October 2016, for information held by the Council.
You requested:

 

1. Can you confirm how many complaints have been made to RBKC about CNWL
NHS Trust between March 2014-2015 and March 2015-2016?

2. Can you clarify how many complaints have been made to RBKC about CNWL
NHS Trust regarding medication between March 2014-2015 and March
2015-2016?

3. Can you confirm how many complaints have been made to RBKC about CNWL
NHS Trust regarding misdiognosis between March 2014-2015 and March
2015-2016?

 

For question 1-3 we do not deal/investigate complaints against CNWL. If we
receive any we would obtain consent from sender and pass onto the CNWL
complaints team. If there are any joint issues we would provide a
contribution to the main response.

 

There are no joint ones recorded for 14/15 or 15/16

 

4. Can you confirm how many complaints are made against RBKC housing
departmeent between March 2014-2015 and March 2015-2016?

 

a)    From 1 April 2014 to 31 March 2015 the Housing Department recorded
71 formal Stage 1 complaints about its service.

 

b)    From 1 April 2015 to 31 March 2016, the Housing Department recorded
96 formal Stage 1 complaints about its service.

 

5. Can you confirm how many complaints have been made against RBKC about
unsuitable accomodation between March 2014-2015 and March 2015-2016?

 

Of the 71 complaints referred to in 4 a) above, 22 related to the
condition or suitability of temporary accommodation provided to
applicants.

 

Of the 96 complaints referred to in 4 b) above, 13 related to the
condition or suitability of temporary accommodation provided to
applicants.

 

6. Can you confirm how many complaints have been made about wrong housing
allocation between March 2014-2015 and March 2015-2016?

 

You clarified this question to:

 

“In regards to Q6 that would be persons placed in temporary accomodation
under the wrong allocation in the sense of individual housing cases
processed under homelessesnes raher than vulnerable, disabled, mentally
ill or other criteria that the persons may have required duty of care.

 

The question was how many complaints not how many went through the review
system.”

 

The answer for both financial years is none.   

 

Complaints

 

I trust this has satisfied your request. Should you be unhappy with the
handling of your request, the Council has an internal complaints process
for handling FOIA complaints. Complaints are reviewed by the Chief
Solicitor and Monitoring Officer or her nominee. A form is available from
our website to lodge your complaint
[1]http://www.rbkc.gov.uk/councilanddemocra...
Please contact us if you do not have website access and we can provide you
with a copy of the form. Following this review, should you still be
unhappy with how your information request has been handled, you have a
further right to appeal to the Information Commissioner who is responsible
for ensuring compliance with FOIA.  

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [2][email address] | Website: [3]http://www.rbkc.gov.uk

Ask Nick: Have you got a question for the Council Leader?
Wednesday 23 November, 6pm for 6.30pm start at St Helen's Church, St
Helen's Gardens, W10 6LP
https://www.rbkc.gov.uk/AskNick

Mayor’s Awards
Do you know someone who is making an outstanding contribution to life in
the Royal Borough and is improving the quality of life of others
Nominate them for a Mayor’s Award
http://www.rbkc.gov.uk/mayorsawards

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References

Visible links
1. http://www.rbkc.gov.uk/councilanddemocra...
2. mailto:[email address]
3. http://www.rbkc.gov.uk/

Dear Royal Borough of Kensington and Chelsea,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Royal Borough of Kensington and Chelsea's handling of my FOI request 'RBKC heaslthcare partners'. The information requested has been evaded.

Unanswered and evaded:

1. Can you confirm how many complaints have been made to RBKC about CNWL
NHS Trust between March 2014-2015 and March 2015-2016?

2. Can you clarify how many complaints have been made to RBKC about CNWL
NHS Trust regarding medication between March 2014-2015 and March
2015-2016?

3. Can you confirm how many complaints have been made to RBKC about CNWL
NHS Trust regarding misdiognosis between March 2014-2015 and March
2015-2016?

The response recieved from RBKC was:

For question 1-3 we do not deal/investigate complaints against CNWL. If we
receive any we would obtain consent from sender and pass onto the CNWL
complaints team. If there are any joint issues we would provide a
contribution to the main response.

Note: I did not ask whether RBKC handle CNWL complaints I asked for information on how many complaints were made to RBKC about CNWL. This means how many complaints were made to RBKC about CNWL, whether or not you investigate or deal with complaint investigations.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

James

Yu, Robin: CP-ICT: RBKC, Royal Borough of Kensington and Chelsea

Dear James,

 

I apologise as I think that the way we answered these questions has caused
some confusion. To answer your questions again:

 

1. Can you confirm how many complaints have been made to RBKC about CNWL
NHS Trust between March 2014-2015 and March 2015-2016?

 

None - we have no record of any complaints made to RBKC about CNWL NHS
Trust between March 2014-2015 and March 2015-2016

 

2. Can you clarify how many complaints have been made to RBKC about CNWL
NHS Trust regarding medication between March 2014-2015 and March
2015-2016?

 

None

 

3. Can you confirm how many complaints have been made to RBKC about CNWL
NHS Trust regarding misdiognosis between March 2014-2015 and March
2015-2016?

 

None

 

This concludes my internal review but if you are dissatisfied with the
response you may appeal to the Information Commissioner at:

 

The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF

 

Telephone: 0303 123 1113

 

Website: http://www.ico.org.uk.

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [email address] | Website: [1]http://www.rbkc.gov.uk

 

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Dear Yu, Robin,

I am deeply disturbed by the dishonesty and deceit in your reply. Contrary to your falsehood that RBKC have received none complaints about CNWL NHS Trust, I can confirm this is a lie because I for one made formal complaint and I know from a victims group that there have been more than just myself.

This attempt to lie is being reported to the appropriate authorities.

Yours sincerely,

James

James left an annotation ()

Anyone considering making a FOI to RBKC should consider S77 Freedom of Information Act 2000 - offence of altering etc. records with intent to prevent disclosure.

It appears this council have breached the law in my request.