Rat infestation levels in your sewers and action being taken
Dear Southern Water Services Limited,
due to currently being in dispute with yourselves over an ingress of rats into my property, and resultant infestations of drain flies, maggots and bluebottle flies (which, I hasten to add you are refusing to take any responsibility for), I am requesting information as to how you are currently dealing with rat infestations in the sewer system in the Hangleton area of Hove specifically, and the wider area in general
Yours faithfully,
Ale Evans
Dear Customer,
Thanks for your email. We’re on the case and will respond within 10
working days.
If you need to contact us, call 0330 303 0277 (Calls charged at local
rate) between 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays,
or check out our website [1]https://www.southernwater.co.uk/
Please don’t reply as this is an automatic message.
Thanks,
The Southern Water Customer Service team
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[email address] Our Ref:
8001309640
Date:
27 September 2017
Contact:
Tel: 01273 663659
Fax: 01903 691435
Dear Mr Evans,
Rodent issue
Thank you for your email dated 25 September 2017.
I have referred your comments to our Investigation Technician, Roger
Williams, and he has confirmed that there is not a general rodent issue in
the sewer system in the Hangleton / Hove area.
If a customer has a rodent issue, the process is as follows:
o Customer contacts the local Environmental Health (EH) department who
will investigate the matter
o If, after investigation, EH determine that the infestation originates
from the sewer, they will send the customer a statement confirming
this
o Customer will then contact Southern Water who will raise a job for a
crew to attend to investigate
o If the crew find any issues with the sewer which could be causing the
rodent issue, a job will be raised to rectify the problem.
I understand that the rodent issue affecting your property has been
attributed to your private interceptor. We fitted an interceptor cap on
your private pipework as a gesture of goodwill. I have spoken with our
Legal Department who will be contacting you in due course to discuss the
matter further.
I trust this clarifies Southern Water’s position. Should you wish to
discuss this further, please feel free to call me on 01273 663659.
Yours sincerely,
Penny Eley
Customer Solutions Case Handler
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authority and the contents of the e-mail will have no contractual effect
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