Dear Department for Work and Pensions,
 " a limited range of outcomes"
 "increasing the range and volume of outcomes that can be provided for claimants"
in relation to:
'We [DWP] ... introduced telephone assessments at scale for WCAs from June 2020 which follow the same structure as face to face assessments. Initially, these resulted in a limited range of outcomes. We have continued to focus on developing our assessment processes and increasing our capacity and capability to assess people by telephone; increasing the range and volume of outcomes that can be provided for claimants ... This approach enables us to ensure claimants receive their correct benefit entitlement as quickly as possible and reduce the time that claimants who may be entitled to a higher award have to wait for their assessment.'
Specifically what exactly had been the "limited range of outcomes"  and what exactly are the newer increased range ?
Can you also provide information held of what the legislative basis is for making WCA "telephone assessments" and the range of outcomes for claimants entitlements?
On a final note can you provide information concerning Touchbase no longer being published on gov.uk and it not being possible to view past editions you send via email, which include a link to view online but not past copies/an archive? You started publishing Touchbase on gov.uk 14 September 2015 and the last update was 9 March 2020
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