Rail Replacement Bus Stops

The request was partially successful.

Dear Transport for London,
"Bus journeys ending before timetabled terminus" was answered in <https://www.whatdotheyknow.com/request/b...>
Among other routes, it refers to Rail Replacement Bus Routes.
Those are listed between
Route Direction Direction towards
UL1 1 Wimbledon Station
UL1 2 Earls Court Station
and
UL26 1 Gidea Park Station
UL26 2 Seven Kings Station

I would like information on the stops on all replacement bus routes.

1) Each route serves several stations. At each served station, a map is displayed on a poster. On that map, the stop or stops served by rail replacement buses are shown.
Please supply those maps electronically. A .zip file containing a folder for each route with a .pdf file for each station is likely to be convenient.

2) Please list the stops used by rail replacement buses. Excel gives a suitable format
e.g. for
UL3 1 Canada Water Bus Station
UL3 2 Clapham Junction Station / Falcon Road

Route Direction Station Stop Name Point Letter
UL3 1 Wandsworth Road Wandsworth Road Station Z
UL3 2 Wandsworth Road Wandsworth Road Station L

Please give links to stop information in tfl.gov.uk/buses.
e.g.
=HYPERLINK("https://tfl.gov.uk/bus/stop/490010921S/w..., "Wandsworth Road Station stop Z")

3) Please give any further information available in similar vein. ;)
Yours faithfully,
Walter Guy-Briscoe

FOI, Transport for London

Dear Mr Briscoe

 

TfL Ref: FOI-0737-1617

 

Thank you for your email which we received on 11 July 2016, asking for
information about rail replacement bus routes.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and TfL’s information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the time period for which you require this information. Are you interested
in data from 2015? As this is the time period we provided to the FOI
request on “What Do They Know” which you referred to.

 

Furthermore, can you please clarify what you mean by  “Please give links
to stop information in tfl.gov.uk/buses”. The hyperlink you included as an
example, doesn’t work.

 

Regarding question 3, we are not obliged to address this question, in
accordance with section 1(3)(a) of the FOI act. We require further
information in order to identify and locate the information you are
interested in.  In this instance, we cannot be expected to make the
decision as to what information will be of relevance to you and what will
not.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional information
to help clarify your request.  

 

If we hear nothing further from you by 2 August 2016 your response will be
treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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Dear FOI,
I DO apologise for the lack of clarity in my original request.
I will attempt to convey my meaning.
I am interested in current information.
I do apologise that the hyperlink I supplied does not work. Please try
<https://tfl.gov.uk/bus/stop/490010921S/w...>
I understand your problem with question 3.
Please replace question 3 with: Please supply the following as .pdf files.
a) distinct route diagrams displayed on the windows of Rail Replacement Buses
b) distinct route diagrams displayed in bus stop timetable frames.

Yours sincerely,

Walter Briscoe

FOI, Transport for London

7 Attachments

Dear Mr Briscoe

 

TfL Ref: FOI-0737-1617

 

Thank you for your email which we received on 12 July 2016.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require. You asked:

 

I would like information on the stops on all replacement bus routes. I am
interested in current information.

 

1) Each route serves several stations. At each served station, a map is
displayed on a poster. On that map, the stop or stops served by rail
replacement buses are shown. Please supply those maps electronically. A
.zip file containing a folder for each route with a .pdf file for each
station is likely to be convenient.

 

Please find attached the London Overground replacement bus stop posters
for Canada Water, Wandsworth Road and Clapham Junction. Please note the
posters’ content is always subject to change in terms of detail and style,
so they should only be guaranteed as current at the time of this request.

 

It should also be noted that South West Trains and Southern may well do
their own posters as they serve some of these stations too, which we do
not hold.

 

2) Please list the stops used by rail replacement buses. Excel gives a
suitable format e.g. for

UL3 1 Canada Water Bus Station

UL3 2 Clapham Junction Station / Falcon Road

 

Route Direction Station Stop Name Point Letter

UL3 1 Wandsworth Road Wandsworth Road Station Z

UL3 2 Wandsworth Road Wandsworth Road Station L

 

Please find the attached Notice of Rail Replacement Bus Service.

 

Please note that in accordance with TfL’s obligations under the Data
Protection Act 1998 (DPA) some personal data has been removed, as required
by section 40(2) of the FOI Act. This is because disclosure of this
personal data would be a breach of the DPA, specifically the first
principle of the DPA which requires all processing of personal data to be
fair and lawful. It would not be fair to disclose this personal
information when the individuals have no expectation it would be disclosed
and TfL has not satisfied one of the conditions of Schedule 2 of the Data
Protection Act which would make the processing ‘fair’.

 

This exemption to the right of access to information is an absolute
exemption and not subject to an assessment of whether the public interest
favours use of the exemption.

 

Please give links to stop information in tfl.gov.uk/buses.

e.g. =HYPERLINK
[1]https://tfl.gov.uk/bus/stop/490010921S/w...

 

This information is available on our website via the following link
[2]https://tfl.gov.uk/travel-information/st....

 

In accordance with section 21 of the FOI Act, we are not obliged to supply
you with a copy of the requested information as it is already accessible
to you elsewhere.

 

3) Please give any further information available in similar vein:

 

a) distinct route diagrams displayed on the windows of Rail Replacement
Buses

 

Please find the route diagrams attached.

 

b) distinct route diagrams displayed in bus stop timetable frames.

 

We do not put diagrams at bus stops themselves since this space is used by
the actual scheduled buses.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Rail Replacement Bus Stops'.

I got partial information on M: Canada Water - Clapham Junction
Maps were given for some stations on the route. I have seen maps at Surrey Quays and Clapham High Street. Neither was given. No maps were given for Queens Road Peckham, Peckham Rye or Denmark Hill. No explanation for the missing information was given.

You say "We do not put diagrams on bus stops ...". I have seen 2 copies of the same diagram at the 2 Clapham High Street stops - G and B from memory.

I need information for all TfL Rail Replacement Routes.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

I left a request by phone at the TfL Customer Service for the author to contact me, but have had no response.

Yours faithfully,

Walter Briscoe

FOI, Transport for London

Dear Mr Briscoe

 

TfL Ref:          IRV-046-1617

 

Thank you for your request for an internal review which was received on 10
August 2016.

 

You have stated that you are dissatisfied with the handling of your
request for information under the Freedom of Information Act and that the
response to your request was incomplete.

 

The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:

 

[1]http://content.tfl.gov.uk/internal-revie...

 

Every effort will be made to provide you with a response by 8 September
2016. However, if the review will not be completed by this date, we will
contact you and notify you of the revised response date as soon as
possible.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

Information Access Advisor

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

 

 

 

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FOI, Transport for London

Dear Mr Briscoe

 

TfL Ref: IRV-046-1617

 

Thank you again for your email received by us on 10 August 2016 concerning
the response provided to your Freedom of Information request about rail
replacement bus stops, which we are treating as an Internal Review.

 

In light of your comments, please advise whether you are referring to the
bus stops used by all rail replacement services representing the London
Overground,  London Underground and Docklands Light Railway networks or
whether there was a particular route you have in mind.

 

I look forward to hearing from you.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

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Dear FOI,
I am referring to the "bus stops used by all rail replacement services representing the London
Overground, London Underground and Docklands Light Railway networks". I am also referring to TfL Rail.

Yours sincerely,

Walter Briscoe

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Rail Replacement Bus Stops'.

My request has been allocated a TfLreference IRV-046-1617 and was bring handled by Jasmine Howard.
On 20161209, I spoke to Ms Howard and was told my request was too expensive.
I agreed to exclude information for London Underground stations, leaving the request for the following types of station: Docklands Light Railway; London Overground and TfL Rail.
Since then I have heard nothing and I am unable to contact Ms Howard. About 2 weeks ago, I left a voicemail. A week ago and today, no voicemail acceptance was provided.
Please review the handling of my enquiry.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Walter Briscoe

FOI, Transport for London

Dear Mr Briscoe

 

TfL Ref:          IRV-046-1617

 

I am contacting you regarding the internal review of your request for
information about Rail Replacement Bus Services.

 

This review has been carried out by an independent panel following your
e-mail of 10 August 2016 regarding the response to your request for
information under the Freedom of Information (FOI) Act. The review was
carried out by an independent Review Panel (‘the Panel’) consisting of
individuals who were not involved in the handling of your request. Please
accept my sincere apologise for the delay in answering your request for
internal review.

 

Your initial request for information asked for:

 

I would like information on the stops on all replacement bus routes.

 

1) Each route serves several stations. At each served station, a map is
displayed on a poster. On that map, the stop or stops served by rail
replacement buses are shown.

Please supply those maps electronically. A .zip file containing a folder
for each route with a .pdf file for each station is likely to be
convenient.

 

2) Please list the stops used by rail replacement buses. Excel gives a
suitable format e.g. for

UL3 1 Canada Water Bus Station

UL3 2 Clapham Junction Station / Falcon Road

 

Route Direction Station Stop Name Point Letter

UL3 1 Wandsworth Road Wandsworth Road Station Z

UL3 2 Wandsworth Road Wandsworth Road Station L

 

Please give links to stop information in tfl.gov.uk/buses.

e.g.

=HYPERLINK("[1]https://tfl.gov.uk/bus/stop/490010921S/w...,
"Wandsworth Road Station stop Z")

 

3) Please give any further information available in similar vein.

 

Question 3 was clarified on 12 July 2016 to:

 

a)    distinct route diagrams displayed on the windows of Rail Replacement
Buses

b)    distinct route diagrams displayed in bus stop timetable frames

c)     

A response was issued to you on 4 August 2016 and a copy of the London
Overground replacement bus stop posters for Canada Water, Wandsworth Road
and Clapham Junction was provided, along with the Notice of Rail
Replacement Bus Service and route diagrams.

 

A further e-mail, following your initial internal review request, asked
you to clarify what information you were requesting. In response you sent
an e-mail on 23 August 2016 advising:

I am referring to the "bus stops used by all rail replacement services
representing the London Overground, London Underground and Docklands Light
Railway networks". I am also referring to TfL Rail.

 

The Panel have reviewed the handling of your original request and
concluded that there was some confusion when your request was originally
made. In your request where you have mentioned Canada Water, Clapham
Junction, and Wandsworth Road, these stations were given as examples and
as stated in your internal review request you wanted information for all
TfL replacement routes.

 

The Panel note that the only time period given was in your e-mail of 12
July 2016, and states that the request is for ‘current information’. For
the purposes of our internal review we have decided that it would be
reasonable to interpret this to mean a month before the date of your
request. Therefore we have carried out our investigation on the basis that
the requested information is for 1 June 2016 up to 12 July 2016.

 

As part of our investigations we have been advised that there were 63 Rail
Replacement Bus Services during this period. Information on which bus
stops were served during these services is not held in a single database,
and the Rail Replacement Service Team have stated that it would take
several hours to extract this information. In addition to this, the team
have estimated it would take 15-20 minutes per weekend of operation, to
cross reference the files and find the relevant publicity.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit of £450 set by the FOI
(Appropriate Limit and Fees) Regulations 2004. This is calculated at £25
per hour for every hour spent on the activities described. Therefore the
Panel have concluded that the cost limit should have been applied to your
original request as it would have taken over the appropriate limit to
retrieve and compile the information you requested. In order to help bring
the cost of responding to your request within the limit, you should have
been advised to consider narrowing its scope so that we could more easily
locate, retrieve and extract the information you are seeking.

 

If you would like to submit a more narrow request then please do so, you
may wish to limit the timeframe you are requesting the information for or
first request a list of Rail Replacement Services over a specified time
period and then identify from that list a smaller sample of services you
would like the maps for. By narrowing your request in these ways we might
be able to provide some information within the limit.

 

I hope this information is of assistance. If you are dissatisfied with the
outcome of this internal review, you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act at the following address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

A complaint form is available on the ICO’s website ([2]www.ico.org.uk).

 

Yours sincerely

 

Gemma Jacob

Information Access Advisor

FOI Case Management Team

General Counsel

Transport for London

[3][TfL request email]

 

 

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M Clary left an annotation ()

Working timetables for rail replacement routes are available on the TfL website. These show all stops at which buses are explicitly timed. For "normal" bus routes, these comprise a minority of stops actually served but I suspect that there are few, if any, stops on rail replacement routes over and above those shown on the working timetables.

They can be found at https://tfl.gov.uk/corporate/publication...
or, if you want a more accessible version (with some older ones chucked in) at
http://mjcarchive.www.idnet.com/times/Li...

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