Rail Delivery Group

Daniel Kinrade made this Freedom of Information request to Network Rail Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Network Rail Limited,

Can you please inform me of your relationship toward Rail Delivery Group and in turn South Eastern Railway.

Additionally I would like some KPI's to illustrate the success rate of scheduled/routine engineering works, in particular signalling systems relating to their frequent malfunction.

Yours faithfully,

Mr Kinrade

Daniel Kinrade left an annotation ()

This can be specifically for services running into London Terminals.

FOI, Network Rail Limited

Dear Mr Kinrade,

 

On the 6^th of January 2016 we received a letter via Bob Neill MP in which
you wrote to our Chief Executive Mark Carne. In the body of that letter
you said;

 

“You seem to operate fairly frequent engineering works but the success
rate seems extremely mixed. Do you have any KPl's that I can review? Most
of the delays ore attributed to signaling failures and today there were
track issues according to the announcements. Do you have any data
available for peak time delays for services running into Charing Cross and
Cannon Street?”

 

On 7^th of January you submitted a request for information to us via the
“WhatDoTheyKnow” website asking;

 

“Can you please inform me of your relationship toward Rail Delivery Group
and in turn South Eastern Railway. Additionally I would like some KPI's to
illustrate the success rate of scheduled/routine engineering works, in
particular signalling systems relating to their frequent malfunction.”

 

Again on 7^th January you submitted a further request for information to
us via the “WhatDoTheyKnow” website saying;

 

“I have formalised these three outstanding questions:

1/ How many employees came forward to work from free choice over the
Christmas Works, particularly those that influenced the necessary closure
of London Bridge, Waterloo East and Charing Cross toward the end of 2015.

2/Was the quota filled by people that forfeited and chose to work in this
period?

3/ Was there any supplementary rate of pay for this period and/or lieu
time accrued?”

 

It is not immediately clear to me what the reference to “outstanding”
questions means here, and whether you wish to withdraw any of your
previous requests. I will, therefore, need some clarification from you
before I can process your requests.

 

Please could you confirm whether you wish us to respond to all, or some of
the following requests, and if you would, please could you provide
necessary clarification of the wording:

 

“Do you have any data available for peak time delays for services running
into Charing Cross and Cannon Street?”

“I would like some KPI's to illustrate the success rate of
scheduled/routine engineering works, in particular signalling systems
relating to their frequent malfunction.”

“Can you please inform me of your relationship toward Rail Delivery Group
and in turn South Eastern Railway”. If you wish to proceed with this
request please could you clarify what you mean by “relationship” – for
instance, are you seeking information about the legal status of Network
Rail and its relationship to those other organisations?

 

“How many employees came forward to work from free choice over the
Christmas Works, particularly those that influenced the necessary closure
of London Bridge, Waterloo East and Charing Cross toward the end of 2015.”
If you wish to proceed with this request please could you clarify what you
mean by “came forward to work from free choice” as this is not a term
Network Rail recognises.

“Was the quota filled by people that forfeited and chose to work in this
period?” If you wish to proceed with this request please could you clarify
what you mean by this wording? Specifically, to what do “forfeited” and
“quota” refer?

“Was there any supplementary rate of pay for this period and/or lieu time
accrued?”

 

If you have any queries please do not hesitate to contact me.

 

 

Yours sincerely,

 

 

Fiona McConachie

Senior Information Officer

 

Freedom of Information Team

The Quadrant

Elder Gate

Milton Keynes

MK9 1EN

 

Telephone: 01908 782405

Email: [1][Network Rail request email]

Web: [2]http://www.networkrail.co.uk/FOI/

 

 

 

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References

Visible links
1. mailto:[Network Rail request email]
2. http://www.networkrail.co.uk/FOI/

Dear FOI,

> None of my queries have been fulfilled to date.
>
> part A
> I would like the KPIs to illustrate the success rate for routine engineering works; in particular for signalling which frequently malfunctions on the Southeastern railway network. I am mostly interested on services that arrive at London Terminals. I was informed that 66% of issues on the network are attributed to Network Rail.
>
> Part B would like to know:
> 1/ How many employees came forward to work from free choice over the
> Christmas Works, particularly those that influenced the necessary closure
> of London Bridge, Waterloo East and Charing Cross toward the end of 2015.
> 2/Was the quota filled by people that forfeited and chose to work in this
> period?
> 3/ Was there any supplementary rate of pay for this period and/or lieu
> time accrued?

Yours sincerely,

Daniel Kinrade

FOI, Network Rail Limited

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Dear Mr Kinrade,

 

Many thanks for your email of 9th January.

 

It may be helpful for me to provide further explanation around our latest
communication with you, essentially to avoid any confusion which may have
been caused.

 

The Freedom of Information Act and the Environmental Information
Regulations are legislations which have a statutory maximum deadline of 20
working days. The Information Commissioner is the UK's independent body
set up to uphold information rights who provide detailed guidance and
advice for both regimes. They state 'authorities must respond to requests
promptly, and by the twentieth working day following the date of receipt
of the request'. Further information can be found on the ICO website
([1]ico.org.uk) which provides full and detailed guidance on both the
Freedom of Information Act and the Environmental Information Regulations.

 

In our email of 8^th January we stated we required some clarification from
you before we can commence processing your request. As Freedom of
Information is used to request ‘recorded information’ we require you to be
as precise as possible when detailing your requests; it is important for
us to understand requests as fully as possible in order to ensure that we
look for and where possible provide the correct information to requestors.
As such we are unable to proceed on the basis of your most recent email as
you have not reasonably clarified the elements of your request. I have
enclosed our original email where we included prompts and questions to you
which remain unanswered, for example; “Was the quota filled by people that
forfeited and chose to work in this period?” If you wish to proceed with
this request please could you clarify what you mean by this wording?
Specifically, to what do “forfeited” and “quota” refer?

 

We would be happy to consider any reframed request, however as this stands
the request will not be processed further until we receive a suitably
clarified request from you. If I can offer any further assistance to
enable you to reform your request then please do not hesitate to contact
me further.

 

If you have any questions, please do not hesitate to contact our team.

 

 

Yours sincerely

 

Fiona McConachie

Senior Information Officer

 

Freedom of Information Team

The Quadrant

Elder Gate

Milton Keynes

MK9 1EN

 

Telephone: 01908 782405

Email: [2][Network Rail request email]

Web: [3]www.networkrail.co.uk/foi

 

 

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Dear FOI,

I have broken down the request into numerical points:

1 - How often are routine engineering works done on the signalling within London Zones 1-3?

2-Of the serviced signals mentioned in part 1, how soon do they malfunction? Have you data/KPI's to illustrate signalling problems.

3-Are 66% of delays as advised by South Eastern Railway caused by poor maintenance of your network?

4-How many employees (mainly those working on the track) chose to work from free choice over the Christmas Works period affecting services into London terminals

5-What is the total employee count over the Christmas Works period and was there any shortage of labour given that the lines re-opened 4th January as planned.

6-For employees that worked during the Christmas Works period was there any supplementary rate of pay for this period and/or lieu time accrued?

Yours sincerely,

Daniel Kinrade

FOI, Network Rail Limited

Dear Mr Kinrade,

 

I am writing in response to your latest request which we received on 14th
January.

 

I appreciate you breaking down your request into numerical points, this is
helpful in setting out each question. However, I regret that it does not
assist us in processing your request as you have not provided the clarity
we require to take the matter forward.

 

In order to be helpful and provide further assistance, I shall endeavour
to explain the discrepancies for each point and to also provide you with
some suggestions for each one;

 

1.       How often are routine engineering works done on the signalling
within London Zones 1-3?

This part of the request requires a specific timeframe – for instance,
would you like us to search records for the last 12 months?

 

2.       Of the serviced signals mentioned in part 1, how soon do they
malfunction? Have you data/KPI's to illustrate signalling problems.

Could you please clarify whether you are asking how long it is between a
signal being checked and/or repaired and it acquiring a fault?

 

3.       Are 66% of delays as advised by South Eastern Railway caused by
poor maintenance of your network?

 

4.       How many employees (mainly those working on the track) chose to
work from free choice over the Christmas Works period affecting services
into London terminals

As I have previously advised, we need you to confirm whether you mean
Network Rail employees only, or Network Rail employees and contractors’
employees working on behalf of Network Rail. As I have also previously
advised, we need you to explain what you mean by ‘chose to work from free
choice’.

 

5.       What is the total employee count over the Christmas Works period
and was there any shortage of labour given that the lines re-opened 4th
January as planned.

As above, we need you to clarify what you mean by ‘total employee count’ –
do you mean those working on the track (employees, contractors or both) or
do you mean all Network Rail staff?

 

6.       For employees that worked during the Christmas Works period was
there any supplementary rate of pay for this period and/or lieu time
accrued?

As above, we need you to clarify what you mean by ‘total employee count’ –
do you mean those working on the track (employees, contractors or both) or
do you mean all Network Rail staff?

 

A revised request will be logged upon receipt, however in this instance we
will not be processing this request further. Again, I would offer my
assistance to you in reformulating your request, I’d be happy to discuss
each point further with you and you can reach me on the number below.

 

If you have any questions, please do not hesitate to contact our team.

 

Yours sincerely

 

Fiona McConachie

Senior Information Officer

 

Freedom of Information Team

The Quadrant

Elder Gate

Milton Keynes

MK9 1EN

 

Telephone: 01908 782405

Email: [1][Network Rail request email]

Web: [2]www.networkrail.co.uk/foi

 

 

 

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References

Visible links
1. mailto:[Network Rail request email]
2. http://www.networkrail.co.uk/foi

Dear FOI,

Reference the further request I clarify accordingly by point:

1. Please send the data broken down by year for
a)1/1/2015 - 31/12/2015
b) 1/1/2014-31/12/2014

2. I would like the full data from 1/1/2015-31/12/2015,
a) where each signal has been serviced,
b) where each signal malfunctioned
Presumably each signal has a unique reference number, please clarify.

4. How many of each:
a)Network rail employees
b) contractors
c) Were contractors hired because there weren't enough employees?
d) free choice relates to employees that made themselves available toward any rota.

5. My query relates to engineers, technicians, operatives and all other staff that spend most of their time on site maintaining the rail network.

Yours sincerely,

Daniel Kinrade

Dear FOI,

1. Please send the data broken down by year for
a)1/1/2015 - 31/12/2015
b) 1/1/2014-31/12/2014

2. I would like the full data from 1/1/2015-31/12/2015,
a) where each signal has been serviced,
b) where each signal malfunctioned
Presumably each signal has a unique reference number, please
clarify.

4. How many of each:
a)Network rail employees
b) contractors
c) Were contractors hired because there weren't enough employees?
d) free choice relates to employees that made themselves available
toward any rota.

5. My query relates to engineers, technicians, operatives and all
other staff that spend most of their time on site maintaining the
rail network.

Yours sincerely,

Daniel Kinrade

FOI, Network Rail Limited

Reference number: FOI2016/00088

 

Dear  Mr Kinrade,

 

Information request

 

Many thanks for your email of 21^st January 2016 where you have provided
us with further clarification of your request. I can confirm that your
request is being processed under the terms of the Environmental
Information Regulations 2004 (EIR). I will endeavour to respond to you as
soon as possible and in any event by 18^th February 2016. For ease I have
replicated your request below.

 

On occasion we may need to consult with third parties about requests, in
line with the recommendations in the Code of Practice issued by the then
Secretary of State for Constitutional Affairs under section 45 of FOIA.

 

If you have any queries please do not hesitate to contact me.

 

Please remember to quote your reference number in all future
communications.

 

Yours sincerely,

 

 

Fiona McConachie

Senior Information Officer

 

Freedom of Information Team

The Quadrant

Elder Gate

Milton Keynes

MK9 1EN

 

Telephone: 01908 782405

Email: [1][Network Rail request email]

Web: [2]http://www.networkrail.co.uk/FOI/

 

Request:

1.           How often are routine engineering works done on the
signalling within London Zones 1-3? Please send the data broken down by
year for a)1/1/2015 - 31/12/2015, b) 1/1/2014-31/12/2014.

2.           Of the serviced signals mentioned in part 1, how soon do they
malfunction? Have you data/KPI's to illustrate signalling problems. I
would like the full data from 1/1/2015-31/12/2015,

a) where each signal has been serviced,

b) where each signal malfunctioned

Presumably each signal has a unique reference number, please clarify.

3.           Are 66% of delays as advised by South Eastern Railway caused
by poor maintenance of your network?

4.           How many employees (mainly those working on the track) chose
to work from free choice over the Christmas Works period affecting
services into London terminals. How many of each:

a)Network rail employees

b) contractors

c) Were contractors hired because there weren't enough employees?

d) free choice relates to employees that made themselves available toward
any rota.

5.           What is the total employee count over the Christmas Works
period and was there any shortage of labour given that the lines re-opened
4^th January as planned. My query relates to engineers, technicians,
operatives and all other staff that spend most of their time on site
maintaining the rail network.

 

 

 

show quoted sections

References

Visible links
1. mailto:[Network Rail request email]
2. http://www.networkrail.co.uk/FOI/

FOI, Network Rail Limited

1 Attachment

Dear Mr Kinrade,

 

Please find attached our response to your Freedom of Information request
FOI2016/00088.

 

If you have any questions, please do not hesitate to contact our team.

 

 

Yours sincerely

 

Fiona McConachie

Senior Information Officer

 

Freedom of Information Team

The Quadrant

Elder Gate

Milton Keynes

MK9 1EN

 

Telephone: 01908 782405

Email: [1][Network Rail request email]

Web: [2]www.networkrail.co.uk/foi

 

 

 

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References

Visible links
1. mailto:[Network Rail request email]
2. http://www.networkrail.co.uk/foi

Dear FOI,

The reply I was sent contained no useful information, given that it took so long this seems surprising.

Can I please be supplied the relevant email address for network rail in order to escalate.

Yours sincerely,

Daniel Kinrade

FOI, Network Rail Limited

Dear Mr Kinrade

Our reference: FOI2016/00218

Thank you for your email of 20 February 2016 sent from your Hotmail address and your email of 23 February 2016 sent via What Do They Know.

If you are not satisfied with the handling of a request, the next stage of the process is for Network Rail to conduct an internal review. The purpose of the internal review procedure is to provide a fair, thorough and independent review of the handling of the request, and of decisions taken pursuant to the Environmental Information Regulations 2004 (EIR).

We will endeavour to respond to you on or before 23 March 2016. We will write to you if an extension is required.

If you have any queries please contact us.

Please quote the reference number above in all future communications about the internal review.

Yours sincerely

Colin Bendall
Information Officer - Compliance & Appeals
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

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FOI, Network Rail Limited

Dear Mr Kinrade

Further to my email of 24 February, I am starting to review the handling of your request.

As part of the review, please can you confirm whether question 5 of your request related to engineering works in London?

For ease of reference, question 5 read:

'What is the total employee count over the Christmas Works period and was there any shortage of labour given that the lines re-opened 4th January as planned. My query relates to engineers, technicians, operatives and all other staff that spend most of their time on site maintaining the rail network.'

Yours sincerely

Colin Bendall
Information Officer - Compliance & Appeals
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

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Dear FOI,

Concerning part 5 this relates to the Christmas work project in and around London Bridge.

Yours sincerely,

Daniel Kinrade

Dear FOI,

This request remains outstanding.

Yours sincerely,

Daniel Kinrade

FOI, Network Rail Limited

Dear Mr Kinrade

Thank you for your email of 22 March 2016.

We are today finalising the response to your request for an internal review and accompanying information for disclosure, in order to meet the deadline which is tomorrow, 23 March 2016.

Colin Bendall
Information Officer - Compliance & Appeals
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

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FOI, Network Rail Limited

4 Attachments

Dear Mr Kinrade

Our reference: FOI2016/00218

Please find attached our response to your request for an internal review.

This response has also been sent to your personal email address.

Yours sincerely

Colin Bendall
Information Officer - Compliance & Appeals
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

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