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racism within the NHS

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Dear Department of Health,
Has the government compiled a set of guidelines to assist ethnic minorities subject to
racism within the health services?

Does the government condone the practice of 'herding patients' between health practices according to colour or social standing? Does the government acknowledge the existence of such things?
Yours faithfully,
mathew5

Do Not Reply, Department of Health

Our ref: DE-1096620

 

Dear Matthew,
 
Thank you for your email of 1 September about equality.  I have been asked
to reply.

I note your concerns. 

 

The Freedom of Information Act only applies to recorded information such
as paper or electronic archive material.  As your correspondence asked for
general information, rather than requesting recorded information or
documentation, it did not fall under the provisions of the Act.

 

Healthcare is managed locally by individual NHS trusts and clinical
commissioning groups.  The Department of Health expects that all people
seeking care should receive the highest standard of treatment and without
prejudice.

 

Any person who is a victim of discrimination by employees of the NHS
should raise a complaint with the NHS organisation concerned, through the
NHS’ official complaints procedure.  Further information can be found in
the following link:
[1]www.nhs.uk/nhsengland/complaints-and-feedback/pages/nhs-complaints.aspx.

 

I hope this reply is helpful.

Yours sincerely,
 
Rory Howard
Ministerial Correspondence and Public Enquiries
Department of Health

 

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Dear Department of Health,

Thanks for your response.

I presented a couple of queries. Your response of September addresses both collectively adding, that .....my queries do not fall under the provision of the Act.... You go on to explain what should happen: ....the Department of Health expects that all people seeking care should receive the highest standard of treatment and without prejudice.... and also that, complaints should be made to the NHS organisation concerned. Thank you.

My first query read: Has the government compiled a set of guidelines to assist ethnic minorities subject to racism within the health services?

Further to your response, I wish to add the following: it is very often the case the problem is widespread; that's to say, not necessarily something resolvable locally. Ultimately the complainant is expected to exhaust local complaints procedures before escalating the matter outside local jurisdiction. At this time of course, the complainant may have already prejudiced themselves. That the Department recognises such things, would it kindly identify title/s of any policy (or other) document/s? That it holds no provision, would you kindly confirm.

My second query reads: Does the government condone the practice of 'herding patients' between health practices according to colour or social standing?

After reading again my query again, I reword it so: Does the government recognise the practice of 'herding patients' between health practices according to colour or, social standing? That the Department recognises such things, would it kindly identify the title/s of any policy document? Otherwise, would you kindly confirm.

With respect, my FOI query is not one about identifying prescribed routes of complaint or the complaints process. This is an FOI query and under section 16 of the Act you are '....obliged to provide advice and assistance....'

Yours faithfully,

mathew5

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