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[1]The Crown Estate

1 St James's Market, London, SW1Y 4AH
[2]thecrownestate.co.uk
[3]LinkedIn   [4]Twitter   [5]Instagram

[6][The Crown Estate request email]

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6. mailto:[The Crown Estate request email]

Dear Helen Johnson

Your information request (1489)

Thank you for your information request of 27 July 2022. Please find
answers to your questions below. Please note that approximate costs are
provided on an annual basis.

How many employees do you have?

556 as at 1 August 2022. This figure includes fixed term and permanent
employees as well as Board members on our payroll.

ERP
Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?

Agresso (Finance System) Expiry/renewal May - £221k
No plan to upgrade/change

CRM
Which Customer Relationship Management (CRM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?

CRM Dynamics - Expiry/renewal December - £168k
No plan to upgrade/change

SCM
Which Supply Chain Management (SCM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?

We do not currently have a dedicated SCM system.

EPM
Which Enterprise Performance Management (EPM), Scenario Planning or
Strategic Modelling system do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?

We do not currently have a dedicated EPM system.

HR & Payroll
Which Human Capital Management (HCM) or HR and Payroll system/s do you
currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?

Our main HR system is Cascade and e-Payfact for payroll.

Cascade – Expiry/renewal - December - May, £5k

Payroll – Expiry/renewal - March, £26k

We plan to review our HR systems as part of a routine fit for purpose
assessment.

BI
Which Analytics or Business Intelligence systems do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?

PowerBI – Expiry/renewal – December, £21k
We have no current plan to upgrade/change.

Do you have any plans to migrate to a fully integrated, fully cloud-based
back-office system in the next two years?

We do not currently have any such plans.

I hope this information is helpful. However, if you are not satisfied with
the way we have handled your request, you may appeal our decision which
will then be investigated through an internal review. Beyond that, you
have the right to refer any complaint directly to the [1]Information
Commissioner.

Yours sincerely

Aimee Gasston

Transparency Manager

Aimee Gasston   |   Transparency Manager
M: +44 7552 863 512   T: +44 20 7851 5046

[2]The Crown Estate

1 St James's Market, London, SW1Y 4AH
[3]thecrownestate.co.uk
[4]LinkedIn   [5]Twitter   [6]Instagram

[7][email address]

LEGAL DISCLAIMER - IMPORTANT NOTICE
The information in this message, including any attachments, is intended
solely for the use of the person to whom it is addressed. It may be
confidential and subject to legal professional privilege and it should not
be disclosed to or used by anyone else. If you receive this message in
error please let the sender know straight away. The Crown Estate's head
office is at 1 St James's Market London SW1Y 4AH.

We cannot accept liability resulting from email transmission.

From: Helen Johnson <[8][FOI #882446 email]>
Sent: Wednesday, July 27, 2022 12:30 PM
To: Enquiries <[9][The Crown Estate request email]>
Subject: Freedom of Information request - Questions about your Core
Systems

Dear The Crown Estate,
Please respond to the following questions about your Core Systems:

How many employees do you have?
ERP
Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?
CRM
Which Customer Relationship Management (CRM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?
SCM
Which Supply Chain Management (SCM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?
EPM
Which Enterprise Performance Management (EPM), Scenario Planning or
Strategic Modelling system do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?
HR & Payroll
Which Human Capital Management (HCM) or HR and Payroll system/s do you
currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?
BI
Which Analytics or Business Intelligence systems do you currently use?
What is the value & expiry date of your current contract/licence? What are
the extension options?
Do you have any plans to review (upgrade/change) this system?
Do you have any plans to migrate to a fully integrated, fully cloud-based
back-office system in the next two years?

Yours faithfully,

Helen Johnson

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