Question about the software used to report disruptions on the TfL Access account on X (formerly Twitter)?
Dear Transport for London,
On the 9th March 2024 at 4:37am, TfL Access said on X (formerly Twitter):
"⛔ Notting Hill Gate:
This station is closed, due to late running freight trains."
https://twitter.com/TfLAccess/status/176...
Would you be able to confirm if it's a freight train or an engineering train used on the Central or the shared District line and Circle line?
Then a user on X responded to the quoted post:
"Almost certainly just clicked the wrong reason in a drop-down menu - likely the one directly above or directly below the one they were intending to click."
https://twitter.com/DerpyScripts/status/...
Can you confirm this is an error made by your social media team?
Can you tell me which software you have used to report disruptions on your TfL Access X account?
Can you publish the guidance or documents which are used to report disruptions on your TfL Access X account?
Kind regards
Robyn Welch
they/them pronouns
Dear Robyn Welch,
TfL Ref: FOI-4558-2324
Thank you for your request received by Transport for London (TfL) on 9
March 2024 asking for information about TfL Access account on X.
Your request will be processed in accordance with the requirements of the
Freedom of Information (FOI) Act and our information access policy.
A response will be sent to you by 10 April 2024. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please
check [1]http://www.tfl.gov.uk/corporate/transpar... see if this
helps you.
We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
Yours sincerely,
Mary Abidakun
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
Dear Robyn Welch,
TfL Ref: FOI-4558-2324
Thank you for your request received by Transport for London (TfL) on 9
March 2024 asking for information about TfL Access account on X.
Your request has been considered in accordance with the requirements of
the Freedom of Information Act. I can confirm that we hold the information
you require.
Notting Hill Gate station was closed due to the late-running traffic of a
freight train with ballast carriages.
Tweets are composed by staff based on the message provided by the London
Underground Control Centre. No drop down menu is used.
Our social media system, sprinklr is used to schedule and publish posts,
and respond to contacts on our social media channels.
Please see the requested guidance attached.
If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.
Yours sincerely,
Mary Abidakun
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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