Query on Managers time

D. Speers made this Freedom of Information request to Financial Ombudsman Service Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Financial Ombudsman Service Limited,
Could you please let me know What is the official time for managers to be away from work?
Maybe some written guidance is followed?
Yours faithfully,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

Dear D Speers,

Thank you for your email, we'll respond by 16 November 2016.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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Information Rights Officer, Financial Ombudsman Service Limited

Dear D. Speers

Thank you for your email. We've reviewed your request but we're not sure what you mean by 'official time away from work'. So that we can look into your request and identify the information you're looking for I'd be grateful if you could clarify and expand on your request - particular what you mean by 'time away from work'.

We won't take any further action until we hear from you.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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Dear Information Rights Officer,
I believe 'official time away from work' Is what does the policy on Timekeeping say?
By 'time away from work' I mean any time NOT spent on work -related subjects

Does this help?
Yours sincerely,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

Dear S Speers,

Thank you for your email and for clarifying your request, we'll respond by 16 November.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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navartne left an annotation ()

Ask anything about leave, time off, holidays, time away from work, and the Financial Ombudsman will lose all ability to comprehend the english language:

https://www.whatdotheyknow.com/request/a...

https://www.whatdotheyknow.com/request/a...

D. Speers left an annotation ()

Appreciate you annotation Navartne......Keep watching out for a reply........believe if one follows a request, top right click, they will be alerted!
VERY INTERESTING!

Dear Information Rights Officer,
Further clarification: I believe FSO uses the published 'Time away from work - manager's guide.' and I wondered if this could be provided!

I hope this has been helpful.

Yours sincerely,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

2 Attachments

Dear D Speers

Please find attached a copy of our response to your Freedom of Information request.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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Dear Information Rights Officer,
Glad my info helped and thank you for your prompt response I appreciate your time!
ours sincerely,

D. Speers

Dear Information Rights Officer,
Seems a copy of the actual word file guide on "A manager's time away from work" is what I require. I hope you will advise as quickly as you provided the word document!

Thank you again
Yours sincerely,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

Dear D. Speers,

Thank you for your email, we'll respond by 5 December 2016.

Yours sincerely
Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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D. Speers left an annotation ()

Hmmmm! Looks like the response time has been extended by a couple of weeks! Not sure I understand why!

Dear Information Rights Officer,

Thank you for letting me know...I look forward to the response!

Yours sincerely,

D. Speers

Dear Information Rights Officer,

Am conscious the original FOI request was due to be responded too by 18th November. I look forward to receiving the correct information by 5th December at latest!
Yours sincerely,

D. Speers

Dear Information Rights Officer,
Can you please advise: what other staff guides on 'Managers time away from work' are available?
Yours sincerely,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

Dear D Speers,

Thank you for your email, we'll respond by 20 December.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]
            

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Dear Information Rights Officer,

Thank you for letting me know and I look forward to receiving what other manager guides there are?
I hope this clarifies what I need.

Yours sincerely,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

2 Attachments

Dear D Speers

Please find attached a copy of our response to your Freedom of Information request.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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Dear Financial Ombudsman Service Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Financial Ombudsman Service Limited's handling of my FOI request 'Query on Managers time'.

I have twice requested very specific information on "Query on Managers time."
I asked for the actual word document & I asked for a list of manager guides in this regard,which I didn't get and they are in both parts of my request.
I didnt ask for "a managers' guide to time away from work" but thank you anyway, I shall add it the list I am now expecting to be sent!

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/q...

Yours faithfully,

D. Speers

Information Rights Officer, Financial Ombudsman Service Limited

Dear D Speers

Thank you for your email of 2 December 2016. I'm sorry you're unhappy with our response to your request for information.

We'll internally review your request and provide you with a response by 4 January 2017.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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Information Rights Officer, Financial Ombudsman Service Limited

2 Attachments

Dear D Speers

Please find enclosed our response to your request.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

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Information Rights Officer, Financial Ombudsman Service Limited

1 Attachment

Dear D Speers

Please find enclosed our response to your request.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]

Dear D Speers,

Thank you for your email, we'll respond by 20 December.

Yours sincerely

Stakeholder team
Financial Ombudsman Service

PO Box 73208 | London | E14 1QQ
Email: [Financial Ombudsman Service request email]
            

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