Quality office staffing

Ewan McLean made this Freedom of Information request to Glasgow Caledonian University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Glasgow Caledonian University,

Under Freedom of Information; how many full time equivalent staff are employed to handle quality office complaints?

Yours faithfully,

Ewan McLean

Freedom of Information Enquiries,

1 Attachment

Dear Mr McLean

I refer to your request for information dated 11^th May 2011 (email

The University does not have a specific number of FTEs devoted to handling
formal student complaints. The staff resources vary depending on both the
number and complexity of the complaints that are being dealt with at any
one time. Hence there are at least 4 members of staff in the Quality
Office who handle formal student complaints amongst a number of other

Yours sincerely

Freedom of Information Enquiries

show quoted sections