Quality Improvement Capability

The request was partially successful.

Dear NHS Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group,

I am the lead for the national Evidence 4 Quality Improvement 'Q Exchange' project (see https://q.health.org.uk/idea/2019/eviden...).

We believe that there is no current comprehensive mapping available of quality improvement capability across the NHS. This request is to enable us to create this and fill this 'gap' in our collective knowledge and the output will be made freely available.

We would like to know, please:

1. What the name of the department(s) is that provides improvement, service improvement, quality improvement, continuous improvement or internal consultancy services to your organisation?

2. The job title(s) for the manager or executive responsible for quality improvement work in your organisation.

3. The name(s) of any formal improvement methodology or approach (eg Kaizen, Lean, Model for Improvement, Virginia Mason etc) that your organisation uses for quality improvement, continuous improvement, service improvement or internal consultancy projects. If it has been internally developed, please share any external approaches it has been based on.

4. The details of any awards or external recognition that your organisation has received for quality improvement projects / work in the last 3 years.

5. The approximate staff Full Time Equivalent (FTE) inside the team(s) identified in the answer to question 1 and the job titles of staff within those teams.

6. The approximate staff Full Time Equivalent (FTE) outside of the team(s) identified in the answer to question 1 but with a proportion of their time formally allocated to service improvement, quality improvement, continuous improvement or internal consultancy, and the name of the department(s) or teams which these staff work in.

7. The approximate total budget that your organisation has allocated to quality improvement in each of the last 3 years (financial or calendar years - whichever is easiest).

8. The approximate number of staff trained in quality improvement in each of the last 3 years (financial or calendar years - whichever is easiest).

Yours faithfully,

Andrea Gibbons

CONTACTUS (NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES CCG), NHS Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group

FOI Ref: FOI-005

Thank you for your enquiry received on 6 April 2021.

Bedfordshire, Luton and Milton Keynes CCGs have now come together as one CCG. Therefore, if you have made your request to all three areas, you will now receive one response.

The staff at Bedfordshire Luton and Milton Keynes CCG (BLMK) are prioritising the management of the current health emergency Covid-19 (Coronavirus).

We will always aim to respond to FOIs within the statutory 20 working day timeframe and apologise in advance if this is not adhered to during this difficult time. Thank you for your understanding.

Please see the following link to the Information Commissioner’s Office (ICO): https://ico.org.uk/about-the-ico/news-an...

Please quote the above reference number if you contact us regarding this FOI request.

Further information about your rights in respect of the FOI Act 2000 are available from the Information Commissioners Office website: https://ico.org.uk/

Kind regards

Harminder Sehmbi
Complaints and FOI Officer

Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group

Tele: 01525 624275
Email: [NHS Bedfordshire, Luton and Milton Keynes CCG request email]
www.blmkccg.nhs.uk

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SEHMBI, Harminder (NHS BEDFORDSHIRE CCG), NHS Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group

1 Attachment

Re: FOI requests – FOI-005

Thank you for your request for information which we received on 6 April 2021.

Please find attached our response to your request.

Your request for information has been dealt with in accordance with the Freedom of Information Act (2000) and we hope that you find this response helpful.

If you are not satisfied with the way in which we have dealt with your request for information, then in accordance with the Act you may ask us to conduct a review. Internal review requests should be submitted within two months of the date of receipt of the response to your original e-mail and should be addressed to the FOI Manager at:

NHS Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group
Complaints, Enquires and FOI Team
Suite 1, Capability House
Wrest Park
Silsoe
Bedfordshire
MK45 4HR

Email: [NHS Bedfordshire, Luton and Milton Keynes CCG request email]

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner's Office cannot usually make a decision unless you have already exhausted the CCG’s internal review procedure. The Information Commissioner can be contacted at:

The Information Commissioner's Office
Wycliffe House
Wycliffe Lane
Wilmslow
Cheshire
SK6 5AF

Further information about the Freedom of Information Act can be sourced on the Information Commissioner's website: http://www.ico.gov.uk/.

If you have any queries about this e-mail, please contact me. Please remember to quote the reference number above in any future communications.

Kind regards

Harminder Sehmbi
Complaints and FOI Officer

Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group

Tele: 01525 624275
Email: [NHS Bedfordshire, Luton and Milton Keynes CCG request email]
www.blmkccg.nhs.uk

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