Quality Assurance

Andrew Bell made this Freedom of Information request to Southend-on-Sea City Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Andrew Bell
Delivered

Dear Southend-on-Sea City Council,

Under the FOIA 2000;

1. Your quality assurance process and procedure in relation to any Application, Report or Statement written by an employee of your Children’s Social Care Department that is subsequently filed to the Court on behalf of the Local Authority
2. All documents and/or material relevant to number 1

Yours faithfully,

Andrew Bell

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council, Southend-on-Sea City Council

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council, Southend-on-Sea City Council

Good afternoon

Thank you for your email.

Your enquiry has been sent to the Freedom of Information Requests Department for assistance.

Regards

Customer Service Centre
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Civic Centre
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Southend-on-Sea
Essex SS2 6EP
Email: [Southend-on-Sea City Council request email]
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The information in this e-mail and any attachments is confidential and may be subject to legal professional privilege. It is intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, please notify the sender immediately. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it. Communications sent to or from this organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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Southend FOI Requests, Southend-on-Sea City Council

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend City Council to individual officers. Please instead direct them
to [1][email address] where our central team will
direct their registration and completion.

 

Dear A
Bell                                                                                              

 

Thank you for your request received on 16^th April 2023 for information
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

 

Your request should receive a reply by 15^th May 2023.

 

If you have any other queries, please get in touch quoting the FOI
reference number FOI 12898. Where possible please use email as telephone
contact may not always be possible.

 

Kind Regards,

Lewis Hepton – Corporate Freedom of Information Team

Information Governance, Complaints and Resolution Hub | Information Rights
Support | Southend-on-Sea City Council

( 01702 212162 (Direct) | * [2][email address] | 8
[3]www.southend.gov.uk

Southend-on-Sea City Council, Civic Centre, Victoria Avenue, Southend on
Sea, Essex, SS2 6ER

 

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The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
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At present the integrity of e-mail across the Internet cannot be
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Consider the environment. Please don't print this e-mail unless you really
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Andrew Bell
Delivered

Dear Southend FOI Requests,

Can you indicate a revised date for when you are going to respond?

Yours sincerely,

Andrew Bell

Link to this Report
Southend FOI Requests, Southend-on-Sea City Council

Dear A Bell,

Please accept our apologies for the delay in our response. We have contacted the relevant service area and hope to provide you with an update on your request as soon as possible.

Kind Regards,
Lewis Hepton – Corporate Freedom of Information Team
Information Governance, Complaints and Resolution Hub | Information Rights Support | Southend-on-Sea City Council
S 01702 212162 (Direct) | [email address] | http://www.southend.gov.uk/
Southend-on-Sea City Council, Civic Centre, Victoria Avenue, Southend on Sea, Essex, SS2 6ER

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Southend FOI Requests, Southend-on-Sea City Council

Dear A Bell,

 

Re: Freedom of Information Request – FOI 12898

 

I am writing regarding your request for information, which was received on
16^th April 2023. Please accept our apologies for the delay in our
response.

 

In that request you asked us for information below:

 

1. Your quality assurance process and procedure in relation to any
Application, Report or Statement written by an employee of your Children’s
Social Care Department that is subsequently filed to the Court on behalf
of the Local Authority

2.  All documents and/or material relevant to number 1

 

I can confirm that the search for the information you requested has been
completed and I can advise you of the following:

 

• The process for quality assurance is as below;

 

In public law proceedings:

 1. The Team Manager quality assures the social work statement and/or
Child Permanence Report
 2. The Court Progression Manager then quality assures the social work
statement and/or Child Permanence Report
 3. For Child Permanence Reports the Agency Decision Maker will quality
assure the report prior to making their decision
 4. Legal Services review statement and reports in draft
 5. The final quality assurance is undertaken by the Service Manager who
signs any care plan presented to Court

 

In private law proceedings:

 1. The Team Manager quality assures the Section 7 or Section 37 report.

 

• There are no documents or materials related to this process.

 

If you wish to discuss any of the above, please contact me. Please
remember to quote the above reference number above in any future
communications.

 

If you are unhappy with the service you have received and would like a
formal review of our response, you can write to the Information Rights
Support Service via email at [1][email address].

 

If you are not content with the outcome of your review, you can make a
complaint under the Council’s complaints process by writing to the
Corporate Complaints Team via email at
[2][email address] or via post to Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

 

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

Lewis Hepton

Customer Support Co-Ordinator

Information Rights Support Team

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

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2. mailto:[email address]

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