Your message to [email address] couldn't be delivered.
enquiry wasn't found at plantbrk.bham.sch.uk.
request-657593-27e97. . . Office 365 enquiry
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
* Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
* Contact the recipient (by phone, for example) to check that the
address exists and is correct.
* The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
* Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.10 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If
you're an email admin, refer to the More Info for Email Admins section
below.
Was this helpful? [2]Send feedback to Microsoft.
--------------------------------------------------------------------------
More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address
hosted by Office 365 but the address is incorrect or doesn't exist at the
destination domain. The error is reported by the recipient domain's email
server, but most often it must be fixed by the person who sent the
message. If the steps in the How to Fix It section above don't fix the
problem, and you're the email admin for the recipient, try one or more of
the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. Forwarding can be set up by an admin via mail flow rules or
mailbox forwarding address settings, or by the recipient via the Inbox
Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365
license assigned to them. The recipient's email admin can use the Office
365 admin center to assign a license (Users > Active Users > select the
recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail
flow or MX record settings can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see [3]Fix
email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 4/2/2020 1:15:10 AM
Sender Address: [FOI #657593 email]
Recipient Address: [email address]
Subject: Freedom of Information request - Qualifications
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient
[email address] not found by SMTP address
lookup
DSN generated DB6PR0302MB2822.eurprd03.prod.outlook.com
by:

Message Hops
HOP TIME FROM TO WITH RELAY
(UTC) TIME
4/2/2020 local (Exim 4.89) (envelope-from
1 1:15:10 foi owl.ukcod.org.uk <[FOI #657593 email]>) *
AM
4/2/2020 esmtps
2 1:15:10 owl.ukcod.org.uk starling.ukcod.org.uk (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256) *
AM (Exim 4.89) (envelope-from
<[FOI #657593 email]>)
4/2/2020 Microsoft SMTP Server (version=TLS1_2,
3 1:15:11 mailer102.ukcod.org.uk HE1EUR01FT015.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
4/2/2020 Microsoft SMTP Server (version=TLS1_2,
4 1:15:12 HE1EUR01FT015.eop-EUR01.prod.protection.outlook.com AM5P189CA0021.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
4/2/2020 Microsoft SMTP Server (version=TLS1_2,
5 1:15:12 AM5P189CA0021.EURP189.PROD.OUTLOOK.COM DB6PR0302MB2822.eurprd03.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM

Original Message Headers

Received: from AM5P189CA0021.EURP189.PROD.OUTLOOK.COM (2603:10a6:206:15::34)
by DB6PR0302MB2822.eurprd03.prod.outlook.com (2603:10a6:4:ae::12) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2856.20; Thu, 2 Apr
2020 01:15:12 +0000
Received: from HE1EUR01FT015.eop-EUR01.prod.protection.outlook.com
(2603:10a6:206:15:cafe::bd) by AM5P189CA0021.outlook.office365.com
(2603:10a6:206:15::34) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2878.15 via Frontend
Transport; Thu, 2 Apr 2020 01:15:12 +0000
Authentication-Results: spf=pass (sender IP is 46.43.39.102)
smtp.mailfrom=whatdotheyknow.com; plantbrk.bham.sch.uk; dkim=pass (signature
was verified) header.d=whatdotheyknow.com;plantbrk.bham.sch.uk; dmarc=pass
action=none header.from=whatdotheyknow.com;
Received-SPF: Pass (protection.outlook.com: domain of whatdotheyknow.com
designates 46.43.39.102 as permitted sender) receiver=protection.outlook.com;
client-ip=46.43.39.102; helo=mailer102.ukcod.org.uk;
Received: from mailer102.ukcod.org.uk (46.43.39.102) by
HE1EUR01FT015.mail.protection.outlook.com (10.152.0.154) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2878.15 via Frontend Transport; Thu, 2 Apr 2020 01:15:11 +0000
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
d=whatdotheyknow.com; s=2014a.mysociety; h=Content-Transfer-Encoding:
Content-Type:Mime-Version:Subject:Message-ID:To:From:Date:Sender:Reply-To:Cc:
Content-ID:Content-Description:Resent-Date:Resent-From:Resent-Sender:
Resent-To:Resent-Cc:Resent-Message-ID:In-Reply-To:References:List-Id:
List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive;
bh=bUylwz0XYMeooiLPcE3tkS8AaPK2NR7mKg2/jaoqC8M=; b=ox9+chXbD2EfOuIsEMRGy98U6
PqdmWlcj1kUQBRP4MryQBB+KYkYLHqiI6sFk8k7OLHFzAlLm54icnADzOT3a1nG7n0YTqbr+ARzkD
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KdsaU5fPg==;
Received: from owl.ukcod.org.uk ([46.43.39.108]:42709)
by starling.ukcod.org.uk with esmtps (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256)
(Exim 4.89)
(envelope-from <[FOI #657593 email]>)
id 1jJoRq-00029o-SA
for [email address]; Thu, 02 Apr 2020 02:15:10 +0100
Received: from foi by owl.ukcod.org.uk with local (Exim 4.89)
(envelope-from <[FOI #657593 email]>)
id 1jJoRq-0006DP-Gq
for [email address]; Thu, 02 Apr 2020 02:15:10 +0100
Date: Thu, 02 Apr 2020 02:15:10 +0100
From: victoria steele <[FOI #657593 email]>
To: "FOI requests at Plantsbrook School, Sutton Coldfield" <[email address]>
Message-ID: <[email address]>
Subject: Freedom of Information request - Qualifications
MIME-Version: 1.0
Content-Type: text/plain;
charset=UTF-8
Content-Transfer-Encoding: 7bit
Return-Path: [FOI #657593 email]
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: a83cde33-4734-4873-be48-4a0aa3d0b5fa:0
X-Forefront-Antispam-Report: CIP:46.43.39.102;IPV:;CTRY:GB;EFV:NLI;
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: 1722b370-a5fa-45f7-c438-08d7d6a34a8d
X-MS-TrafficTypeDiagnostic: DB6PR0302MB2822:

References

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Dear Mrs Steele

I am aware that you have made a Freedom of Information request on the
'Whatdotheyknow' website. Unfortunately, the email address used on that
website was incorrect. I am therefore unable to respond via that website,
hence this email to you directly.

You wrote:

Dear Plantsbrook School, Sutton Coldfield, I request details of member
your staff.
Miss Bolton.

I require a full breakdown of Miss Boltons's duties and responsibilities
in her position as 'Pastoral Care Advisor'.

I also require a complete list of her qualifications and trading which
suggest she is suitable for the position.

I also require details of how, long she has, held the position and any
previous if applicable.

Yours faithfully
Victoria Steele

In response to your Freedom of Information request, I attach the job
description for our Student Welfare Officer for your information.

Whilst I can confirm that we hold information relating to staff
qualifications and employment details, your request is classed as personal
data belonging to an individual and releasing it would be contrary to the
General Data Protection Regulation/the Data Protection Act 2018. It is
therefore exempt under the Freedom of Information Act.

Yours sincerely

Ms Tracy Campbell

Executive Headteacher