qualification of Joe Sandys to assess a complaint

steven scheermann made this Freedom of Information request to Legal Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Legal Ombudsman.

Dear Legal Ombudsman,

I have made a formal complaint to the Legal Ombudsman to investigate a firm of solicitors, Lester Aldridge , which will involve many complex areas.

Joe Sandys , the investigator , has told me he is neither a solicitor nor Chartered Accountant and from what he tells me i do not believe he is qualified to carry out the investigation.

He refuses to tell me how he is qualified to carry out the investigation.

Will you please advise his professional and personal qualifications which he says make it in order for him to carry out the investigation.

Thank you

Yours faithfully,

Steven A Scheermann FCA CTA TEP

Enquiries, Legal Ombudsman

                                                                                                         

   
   
     

Legal Ombudsman

Thank you for your email
     

We’ll be in touch shortly with a more detailed reply.

If this is the first time you’ve contacted us, please find below some
details about how we work and how we can help you. This may be useful
for you to decide whether you want to complain formally.

Have you complained to your lawyer first?

We can't step in and investigate a complaint until your lawyer or
their law firm has had the chance to put things right first. The steps
to follow are set out on our website at: [1]www.legalombudsman.org.uk

This means you need to complain first to the lawyer or firm involved.
You can do this by contacting them yourself and asking them to deal
with your complaint under their official complaints procedure. They
have eight weeks to complete this procedure and should keep you
up-to-date with the progress they make on your complaint.

How to complain to us

If you have complained to your lawyer and have not received a
satisfactory response then we might be able to help. There is more
information on our website ([2]www.legalombudsman.org.uk) about how to
complain and the information we might need from you – including our
complaint form. It can be easier to talk to us by phone to begin with
– our number is 0300 555 0333 and we are open from 8.30am to 5.30pm
from Monday to Friday.
All calls may be recorded for training and monitoring purposes. We can
also provide information in other languages, in large print, Braille
or on an audio CD, so please let us know if you would like us to do
this.

If you need to write to us, our address is:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ
Sending us documents  

If you plan to send us documents, please note that we can’t accept or
access documents from online stores such as Microsoft SkyDrive, Xdrive
and Livedrive. Please make sure you upload any documents to your email
as an attachment. Alternatively, you can send documents to us by post.

Thank you from the team at the
Legal Ombudsman.
   
   

 

 

 

 

show quoted sections

References

Visible links
1. http://www.legalombudsman.org.uk/
2. http://www.legalombudsman.org.uk/

Compliance, Legal Ombudsman

1 Attachment

Dear Mr Scheermann

I write further to your below email in which you request the “professional
and personal” qualifications of Mr Sandys.

Your request has been considered  in line the provisions of the Data
Protection Act 1998 (DPA98), the Freedom of Information Act 2000
(FOIA2000), and the Legal Services Act 2007. (LSA07).

I consider that, what you are requesting  is the personal information of
Mr Sandys, and therefore exempt from disclosure.  To disclose this
information would be a breach of the Data Protection Act 1998 principles,
as detailed in schedule 1 to the Act, and there is also a high probability
it would give rise to a right to Mr Sandys under section 10 Data
Protection Act. In considering this request I have assessed the
confidentiality owed to Mr Sandys, and concluded that this outweighs any
interests you may have in making this request.

All staff at the Legal Ombudsman go through a rigorous recruitment and
training process. In addition the work and performance of all staff is
monitored on an ongoing basis. The appointment of investigators, and the
criteria set for successfully being appointed to that position is a matter
for the Legal Ombudsman. It is not appropriate to share individual
personal information in the manner you request.

If you have any queries about this letter please contact us on the details
below or via the email address given below.

If you are unhappy with our response and wish to request an internal
review of our decision please write to:-

Legal Ombudsman

Compliance Team

PO BOX 6803

Wolverhampton

WV1 9WF

[1][email address]

During the independent internal review the handling of your information
request will be reassessed by staff who were not involved in providing you
with this response.

If, following the review, you are still not content with the outcome of
your complaint you may apply directly to the Information Commissioner's
Office  (ICO) for a decision at:-

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF.

Generally the ICO cannot provide a decision until you have exhausted the
review process within the Legal Ombudsman.

Yours sincerely

 

Compliance

Legal Ombudsman

 

Telephone: 0121  245 3100

Direct line:  0121  245 3067    

[2][email address]

 

[3]Legal_Ombudsman_Single_line_Colour_Website_only.jpg

 

 

  

 

show quoted sections

Andrew Tong left an annotation ()

'The appointment of investigators, and the
criteria set for successfully being appointed to that position is a matter for the Legal Ombudsman'.

Is it not a matter for the public, then?

Based on my experiences, I would suggest that the bar for becoming an investigator should be raised.

These people wield so much power, but are virtually unaccountable to the public for their poor decision-making. It's absolutely scandalous that the powers that be in this country have permitted such corruption to continue, and, indeed, flourish, for so many years.