Qu 1 of 2 re NHS Choices Care Connect service: cost
Dear NHS England
Qu 1 of 2 re NHS Choices "Care Connect" web service
Please can you tell me the full cost to date to the taxpayer of the new NHS Choices "Care Connect" service found at https://www.nhs.uk/careconnect/choices? For avoidance of doubt this should include research, hosting, design, build/development, support and servaice and any other staff costs.
It would also be helpful to understand how much of the cost is internal NHS resources and how much was spent with external contractors, if that information is easily available.
Thank you
William Heath
Thank you for contacting NHS England.
Your Freedom of Information (FOI) request, which we received on 4 January
2014 has been allocated a reference number of SDR 189846. Please quote
this reference in any further communication regarding this matter.
Your FOI request has been passed to the Case Management Team and a Case
Officer will acknowledge your request within two working days. We will
respond to your FOI request within 20 working days in line with the FOI
Act 2000.
If you require any further information or wish to speak to someone about
your request, please contact NHS England at the email address and
telephone number shown below.
Yours Faithfully
NHS England
PO Box 16738 | Redditch | B97 9PT
0300 3 11 22 33
[1][email address]
Our reference: SDR-189846 - Acknowledgement
Dear Mr Heath,
Thank you for your Freedom of Information (FOI) request, dated 189846.
Please be assured that your request is being dealt with under the terms of
the Freedom of Information Act 2000 and will be answered within twenty
working days.
If you have any queries about this request or wish to contact us again,
please email [1][email address] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.
Please do not reply directly to this email. This message has been sent
from a central mailbox and incoming messages will not be received.
Yours sincerely,
Richard Tesseyman
Freedom of Information
NHS England
Tel: 0300 311 2233
Email: [2][email address]
Website: [3]www.england.nhs.uk
Address: NHS England, PO Box 16738, REDDITCH, B97 9PT
References
Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.england.nhs.uk/
Dear Mr Heath,
Re: Freedom of Information request (Our Ref: SDR 189846)
Thank you for your Freedom of Information (FOI) request dated 4 January
2014.
Your exact request was:
“Please can you tell me the full cost to date to the taxpayer of the new
NHS Choices "Care Connect" service found at
[1]https://www.nhs.uk/careconnect/choices ?
For avoidance of doubt this should include research, hosting, design,
build/development, support and service and any other staff costs.
It would also be helpful to understand how much of the cost is internal
NHS resources and how much was spent with external contractors, if that
information is easily available.”
NHS England holds some information relevant to your request.
Please see below a table which includes all costs to date incurred by NHS
England and NHS London as predecessor organisation.
Cost
Item (Jan 2013 to date) Organisation (cost to)
£
Research 9,825 NHS London
Hosting, design,
build, development £ 100,000 NHS London
Hosting, design, £
build, development 80,000 NHS England
Support and Service £ 1,603,334 NHS England
£
Marketing Materials 12,950 NHS England
Please note that NHS England has collaborated with other organisations
with respect to the Care Connect scheme. The Health and Social Care
Information Centre (HSCIC) may hold further information relevant to your
request and you may wish to resubmit your request to them. Details of how
to submit an FOI request to the HSCIC can be found by following the
website link below:
[2]http://www.hscic.gov.uk/foi
I hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:
NHS England
PO Box 16738
REDDITCH
B97 9PT
Email: [3][email address]
Please quote the reference number SDR 189846 in any future communications.
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
K9 5AF
Telephone: 0303 123 1113
Email: [4][email address].uk
Website: [5]www.ico.gov.uk
Please note there is no charge for making an appeal.
Please do not reply directly to this email. This message has been sent
from a central mailbox and incoming messages will not be received.
Yours sincerely,
Michelle Butterworth
Freedom of Information
NHS England
Tel: 0300 311 2233
Email: [6][email address]
Website: [7]www.england.nhs.uk
Address: NHS England, PO Box 16738, REDDITCH, B97 9PT
References
Visible links
1. https://www.nhs.uk/careconnect/choices
2. http://www.hscic.gov.uk/foi
3. mailto:[email address]
4. mailto:[email address]
5. http://www.ico.gov.uk/
6. mailto:[email address]
7. http://www.england.nhs.uk/
Dear Mr Heath,
Re: Freedom of Information request (Our Ref: SDR 189846)
The Care Connect team have added the following information, as an addendum
to our original response.
“Please note that ‘Support and Service’ is provided by NHS Direct and is
pre-existing. NHS Direct is a separate organisation to NHS England and
they supply the support and service element.”
Kind regards,
Michelle Butterworth
Customer Contact Centre Case Officer
NHS England
PO Box 16738 | Redditch | B97 9PT
0300 3 11 22 33
[1][email address]
[2]www.england.nhs.uk
From: FOI England (NHS ENGLAND)
Sent: 31 January 2014 16:01
To: '[FOI #191690 email]'
Subject: Freedom of Information - Response (SDR-189846)
Dear Mr Heath,
Re: Freedom of Information request (Our Ref: SDR 189846)
Thank you for your Freedom of Information (FOI) request dated 4 January
2014.
Your exact request was:
“Please can you tell me the full cost to date to the taxpayer of the new
NHS Choices "Care Connect" service found at
[3]https://www.nhs.uk/careconnect/choices ?
For avoidance of doubt this should include research, hosting, design,
build/development, support and service and any other staff costs.
It would also be helpful to understand how much of the cost is internal
NHS resources and how much was spent with external contractors, if that
information is easily available.”
NHS England holds some information relevant to your request.
Please see below a table which includes all costs to date incurred by NHS
England and NHS London as predecessor organisation.
Cost
Item (Jan 2013 to date) Organisation (cost to)
£
Research 9,825 NHS London
Hosting, design,
build, development £ 100,000 NHS London
Hosting, design, £
build, development 80,000 NHS England
Support and Service £ 1,603,334 NHS England
£
Marketing Materials 12,950 NHS England
Please note that NHS England has collaborated with other organisations
with respect to the Care Connect scheme. The Health and Social Care
Information Centre (HSCIC) may hold further information relevant to your
request and you may wish to resubmit your request to them. Details of how
to submit an FOI request to the HSCIC can be found by following the
website link below:
[4]http://www.hscic.gov.uk/foi
I hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:
NHS England
PO Box 16738
REDDITCH
B97 9PT
Email: [5][email address]
Please quote the reference number SDR 189846 in any future communications.
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
K9 5AF
Telephone: 0303 123 1113
Email: [6][email address].uk
Website: [7]www.ico.gov.uk
Please note there is no charge for making an appeal.
Please do not reply directly to this email. This message has been sent
from a central mailbox and incoming messages will not be received.
Yours sincerely,
Michelle Butterworth
Freedom of Information
NHS England
Tel: 0300 311 2233
Email: [8][email address]
Website: [9]www.england.nhs.uk
Address: NHS England, PO Box 16738, REDDITCH, B97 9PT
References
Visible links
1. mailto:[email address]
2. http://www.england.nhs.uk/
3. https://www.nhs.uk/careconnect/choices
4. http://www.hscic.gov.uk/foi
5. mailto:[email address]
6. mailto:[email address]
7. http://www.ico.gov.uk/
8. mailto:[email address]
9. http://www.england.nhs.uk/
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now